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Collection Manager Jobs in Rochester, NY (NOW HIRING)

CROSSMARK

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Retail Data Collection Associate - PT As a retail data collection associate, you would be a part of ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

New

Mothership

Collections Specialist A/R

Rochester, NY

$17/hr

Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication. Balance service quality with effective collection strategies to ...

Mothership

Collections Specialist A/R

Rochester, NY

$17/hr

Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication. Balance service quality with effective collection strategies to ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

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Collection Manager information

See Rochester, NY salary details

$30K

$56.8K

$105.5K

How much do collection manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for collection manager in Rochester, NY is $56,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $63,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Collection Manager jobs in Rochester, NY? For Collection Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collection Manager jobs in Rochester, NY look for? The top searched job categories for Collection Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collection Manager jobs? Cities near Rochester, NY with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $56,829 per year, or $27.3 per hour.

Credit/Collection Specialist

ADMAR SUPPLY CO INC

Rochester, NY

$19 - $25/hr

Full-time

Re-posted 9 days ago

Admar Supply rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

131st of 171 rated vehicle equipment hire

Job description

Description

Primary Purpose:

Process requests from customers for credit for the rental and/or purchase of equipment. Collect on delinquent accounts in accordance with Company credit policy.


Essential Functions:

  • Process requests to open a credit account with Admar Supply. Contact customer to obtain any missing or incomplete information. If customer rating meets our guidelines issue an approval. If customer rating does not meet our guidelines, inform Sales Rep working with the customer.
  • On daily basis make calls to assigned customers to collect on delinquent accounts.
  • Identify customer accounts that need to be sent to outside collection agencies. File mechanics liens as needed and requested.
  • Generate and distribute customer invoices according to billing schedule.
  • Respond to customer billing questions either by phone or email. . Research issue(s) to obtain all pertinent information about the account by contacting the Sales Rep and/or Branch Manager. Provide clear, concise information back to customer on a timely basis, letting them know how issue(s) will be resolved.
  • Properly apply credits, payments, deductions and taxes to assigned accounts.
  • Furnish credit related information to sales and rental departments as requested for completion of sale and rental contracts.
  • Review and update customer credit history on regular basis to make sure the customer credit line is appropriate.
  • Maintain customer tax exemption and insurance certificate files. Ensure update certificates are received and filed on a timely basis.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Required Experience / Education - The requirements listed below are representative of the knowledge, skill and/or ability required for this position.


Education and Experience:

High school degree required; 2 or more years experience working in a credit / collection department desired.

Knowledge of and experience with construction equipment rental industry extremely helpful.


Language Skills:

Ability to read and understand written directions and procedures. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with managers and other employees. Must be able to effectively communicate face-to face, over the phone or through email.


Mathematical Skills:

Ability to add, subtract, multiply and divide and work with common fractions and decimals to figure items such as discounts.


Reasoning Ability:

Ability to define problems, collect data, establish facts. Ability to interpret and follow instructions, solve problems involving concrete variables within well-defined situations.


Other:

Proficiency in the use of word processing and spreadsheet software, able to multi task efficiently.

Demonstrated customer service and organizational skills required.


Physical Demands:

The working environment for this position is that of a typical office with a noise level that is usually quiet. While performing the duties of this job the employee is required to sit, hear, talk, stand, walk, use hands to finger, handle and feel; data entry / typing duties comprise from 75% to 90% of time during a typical work day. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

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