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Collection Manager Jobs in Rochester, NY (NOW HIRING)

Bounce AI

Collections Manager

Rochester, NY · On-site

$65K - $75K/yr

Description As a Collections Manager, you will be responsible for overseeing the day-to-day ... Develop and implement effective collection strategies and techniques to optimize recovery rates and ...

Bounce AI

Collections Manager

Rochester, NY · On-site

As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our ... Develop and implement effective collection strategies and techniques to optimize recovery rates and ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

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All JobsCollection Manager JobsCollection Manager Jobs in Rochester, NY

Collection Manager information

See Rochester, NY salary details

$30.6K

$57.9K

$107.5K

How much do collection manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for collection manager in Rochester, NY is $57,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $64,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Collection Managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What is the work of collection manager?

A collection manager oversees the acquisition, organization, preservation, and display of collections such as art, artifacts, or library materials. They develop policies, manage staff, and ensure proper documentation using cataloging systems, often requiring knowledge of conservation and relevant certifications.

What Does a Collection Manager Do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are collection managers?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What job makes $10,000 a month without a degree?

A Collection Manager typically does not earn $10,000 a month without a degree; this salary level is more common in high-paying roles such as sales executives, real estate brokers, or entrepreneurs. These positions often require strong skills, experience, and sometimes certifications but not necessarily a formal degree. High earnings in such roles depend on performance, industry, and location.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Director or Collections Manager in large organizations, with salaries often exceeding $80,000 annually. These positions require extensive experience, strong negotiation skills, and knowledge of credit laws and debt recovery strategies.

What are the key skills and qualifications needed to thrive as a Collection Manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Collection Manager jobs in Rochester, NY? For Collection Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collection Manager jobs in Rochester, NY look for? The top searched job categories for Collection Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collection Manager jobs? Cities near Rochester, NY with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,939 per year, or $27.9 per hour.

Collections Manager

Bounce AI

Rochester, NY • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Description
As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our collections department, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency's success and maintaining client satisfaction.
About Us
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
With a team based in Israel and New York we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.
As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our collections department, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency's success and maintaining client satisfaction.
How You'll Spend Your Time
  • Manage, lead, and supervise a team of collectors, providing training, guidance, and performance feedback to maximize individual and team productivity.
  • Develop and implement effective collection strategies and techniques to optimize recovery rates and meet or exceed established targets.
  • Monitor collections activities, including inbound and outbound calls, negotiation strategies, and repayment plans, to ensure adherence to company policies, industry regulations, and compliance standards.
  • Analyze performance metrics and objectives and key results (OKRs), identifying areas for improvement and implementing action plans to drive performance and enhance team efficiency.
  • Conduct regular performance evaluations and coaching sessions with team members, providing constructive feedback and supporting their professional development.
  • Foster a positive work environment, promoting teamwork, open communication, and a strong customer service approach.
  • Collaborate with other departments, such as HR, compliance, and IT to streamline processes, resolve customer escalations, and enhance overall collections operations.
  • Stay up-to-date with industry trends, best practices, and regulatory changes related to debt collection, ensuring the agency's compliance and alignment with evolving requirements.

Requirements
  • High school diploma or equivalent. A bachelor's degree in business administration or a related field is preferred.
  • Proven experience in a supervisory role within the debt collection industry, demonstrating a track record of successful team management and collections performance.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations.
  • In-depth knowledge of debt collection laws, regulations, and industry practices, with a commitment to ethical and compliant collections practices.
  • Ability to prepare and enforce policies and procedures in general, and for operating a call center in the debt collection field specifically.
  • Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders.
  • Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collections results.
  • Proficiency in using collection management systems and other relevant software tools.
  • Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations.
  • Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
  • Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer and employee matters and information.

Join Bounce AI and be part of something exciting as we continue to grow in Rochester, NY! This is a unique opportunity while making a meaningful impact in the collections industry through innovative, AI-powered solutions.
We offer a competitive salary, comprehensive benefits package, and exceptional opportunities for professional growth, career advancement, and leadership development. As a rapidly growing company, we're looking for driven individuals who are excited to contribute to our success and help shape the future of our Rochester operation.
If you possess the skills, experience, and passion to thrive in a fast-paced, collaborative environment, we encourage you to apply. Please submit your resume along with a cover letter highlighting your qualifications, achievements, and what excites you most about joining our growing team!
Current Available Full-Time Shifts:
M-F 8:00am to 5:00pm
Paid Training Program:
2 week, full-time training program
Office Location:
333 Metro Park, Ste S-205, Rochester, NY 14623
Pay:
  • Starting annual salary of $65,000- $75,000 with the potential for higher pay based on experience, skill set, and bi-lingual fluency.

What We Offer
  • Full medical, dental, and vision
  • 401k with contribution matching up to 5%
  • 11 Federal holidays + 15 days of PTO
  • Short term disability

Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

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