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Credit Collections Associate Jobs in Rochester, NY

Mariner Finance

Personal Lending Associate

Rochester, NY · On-site

$18 - $24.80/hr

Experience in lending, consumer loans, or collections. * Bachelor's degree. Responsibilities ... Process loan applications and gather required credit, income, and financial information. * Present ...

Mariner Finance

Personal Lending Associate

Rochester, NY · On-site

$18 - $24.80/hr

Experience in lending, consumer loans, or collections. * Bachelor's degree. Responsibilities ... Process loan applications and gather required credit, income, and financial information. * Present ...

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All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Rochester, NY

Credit Collections Associate information

See Rochester, NY salary details

$18

$23

$26

How much do credit collections associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for credit collections associate in Rochester, NY is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $23.94 per hour, depending on experience, location, and employer.

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
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Credit Collections Associate jobs near you
Accounting Operations Supervisor

Accounting Operations Supervisor

Cirona Labs

Rochester, NY • On-site

$65K - $85K/yr

Full-time

Posted 6 days ago

Job description

Position: Accounting Operations Supervisor

Reports to: Controller

Location: Rochester, NY (Hybrid)

Salary Range: $65,000 - $85,000

Role Overview

We are seeking a hands-on Accounting Operations Supervisor with a strong focus on credit and collections to contribute to scaling the accounting operations as the company grows. This role is responsible for driving day-to-day collections and supporting core accounting operations, including accounts payable, billing, and cash application.

Key ResponsibilitiesCredit & Collections (Primary Focus)

- Own day-to-day collections efforts, including outreach, follow-ups, and escalations - Monitor AR aging and drive reduction in past-due balances - Partner with internal teams to resolve billing disputes and payment issues - Support credit reviews and customer account setup processes - Identify opportunities to improve collections effectiveness and cash flow

Accounting Operations Support

- Support daily Accounts Receivable and Accounts Payable processes - Ensure accuracy in billing, cash application, and vendor invoice processing - Review and resolve discrepancies across customer and vendor accounts - Monitor processing timelines and ensure timely completion of tasks

- Review daily ledger postings and staff as the team grows

Month-End Close & Financial Support

- Support month-end close activities, including cutoff, accruals, and account analysis - Assist with bad debt assessment and related journal entries

- Prepare and review AR and AP reconciliations - Ensure transactions are recorded in accordance with GAAP and internal policies

Process Improvement & Documentation

- Help document accounting procedures and standard operating processes - Identify opportunities to improve workflows, efficiency, and controls - Assist in developing KPIs related to AR and collections performance

Qualifications

- 3-5+ years of progressive experience, with strong exposure to AR and collections

- Associate's degree in Accounting, Finance, or related field, Bachelor's degree preferred

- Experience working with accounting software (e.g., Sage Intacct, Bill.com, Expensify)

- Proficient in Microsoft Excel (VLOOKUPs, pivot tables, etc.)

- Strong understanding of AR, AP, and accrual accounting principles - Experience supporting month-end close processes - Excellent attention to detail, organizational and problem-solving skills

Cirona Labs is an Equal Opportunity Employer and complies with ADA regulations as applicable.