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Credit Collections Associate Jobs in Rochester, NY

FAA Filters LLC

Accounting Clerk

Newark, NY

$23 - $26/hr

Match credit card transactions and proper processing of receipts * Review and reconcile Purchase ... Collections: Send statements and appropriate communications to customers per established collection ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Rochester, NY · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Geneseo, NY · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

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All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Rochester, NY

Credit Collections Associate information

See Rochester, NY salary details

$18

$23

$26

How much do credit collections associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for credit collections associate in Rochester, NY is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $23.94 per hour, depending on experience, location, and employer.

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Rochester, NY? The most popular types of Credit Collections jobs in Rochester, NY are:
What job categories do people searching Credit Collections Associate jobs in Rochester, NY look for? The top searched job categories for Credit Collections Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Credit Collections Associate jobs? Cities near Rochester, NY with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Asset Solutions Specialist- ( Collections ) Training in person, Hybrid position

Asset Solutions Specialist- ( Collections ) Training in person, Hybrid position

Advantage Federal Credit Union

Rochester, NY • On-site

$21 - $24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Asset Solutions Specialist- ( Collections ) Training in person, Hybrid position

About the Organization Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services.

Location Metro

Description

As an Employee

We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

Comprehensive Benefits:

  • Medical, dental, vision, FSA, HSA options for full-time employees.

  • Paid holidays, vacation, and sick time.

  • Retirement 401(k) plan which offers company match

  • Training & development opportunities.

  • Tuition assistance.

  • Community focused volunteer opportunities.

  • Promotes a solid work/life balance.

  • Banking perks and discount programs.

  • Employee recognition program

Compensation range: $21.00 - $24.00 per hour

The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking an Asset Solutions Specialist who will preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions & Responsibilities:

  • Contacts delinquent accounts (by assigned queue) by phone calls, mail and email

  • Takes appropriate action to bring current

  • Reply to attorney emails (back-up)

  • Charge off loans (smart pay and overdrawn accounts)

  • Posting attorney checks (back-up)

  • Debt Settlement related work - filing claims, follow-up and applying payments

  • Filling out charge off worksheet and send to management for approval

  • Processing returned mail on collections related activity

  • Insurance Claims - filing claims, follow-up and applying payments

  • Process subpoenas (back-up)

  • All other necessary filings

Knowledge & Skills Needed to be successful in this role

  • A minimum of six months to two (2) years' experience in related positions is normally required.

  • Associate’s degree is normally required

  • Excellent communication skills and strong attention to detail.

  • Proficiency with a PC and associated programs (such as Microsoft Office)

  • Ability to build relationships with members, teammates and other companies is essential

  • Must have ability to maintain confidentiality

  • Ability to motivate or influence others

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Position Requirements

Category Collections

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

EOE Statement Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

This position is currently accepting applications.

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