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Credit Collections Manager Jobs in Rochester, NY

Robert Half

Collections Specialist

Victor, NY · On-site

$24 - $26.50/hr

Working knowledge of credit and collections practices, including account follow-up and delinquency management. * Ability to interpret aging reports, billing records, and account activity with strong ...

Robert Half

Collections Specialist

Victor, NY · On-site

$25 - $26.50/hr

Manage outreach to customers with past-due balances and drive timely payment resolution across ... Support both commercial and consumer collections by applying established credit and collection ...

Mothership

Collections Specialist A/R

Rochester, NY

$17/hr

Manage inquiries related to current, past-due, and returned receivables through inbound and ... You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling ...

Mothership

Collections Specialist A/R

Rochester, NY

$17/hr

Manage inquiries related to current, past-due, and returned receivables through inbound and ... You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

... Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center ... Leadership (people managers/leaders) Company: ROCHESTER GAS & ELEC CORP Mobility Information Please ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

... Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center ... Leadership (people managers/leaders) Company: ROCHESTER GAS & ELEC CORP Mobility Information Please ...

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Previous experience in commercial/B2B collections, credit and collections, or commercial lending ...

Bounce AI

Commercial Collections Specialist

Rochester, NY · On-site

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Attend ongoing training on commercial credit terms, negotiation tactics, and industry-specific ...

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with ... Since 1912,we'velooked beyond credit scores to help people get the money they need today and reach ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with ... Since 1912,we'velooked beyond credit scores to help people get the money they need today and reach ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY

$17 - $20/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

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Credit Collections Manager information

See Rochester, NY salary details

$53.8K

$86K

$125.4K

How much do credit collections manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for credit collections manager in Rochester, NY is $85,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Rochester, NY? The most popular types of Credit Collections jobs in Rochester, NY are:
What job categories do people searching Credit Collections Manager jobs in Rochester, NY look for? The top searched job categories for Credit Collections Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Credit Collections Manager jobs? Cities near Rochester, NY with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $85,987 per year, or $41.3 per hour.

Collections Specialist

Robert Half

Victor, NY • On-site

$24 - $26.50/hr

Temporary

Re-posted 2 days ago

Job description

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization. This is a contract position focused on maintaining healthy cash flow by managing both commercial and consumer collection efforts with accuracy and consistency. The ideal candidate will communicate effectively with customers, resolve billing concerns, and help reduce outstanding balances through consistent follow-up and sound judgment.
Responsibilities:
• Manage collection activities for assigned commercial and consumer accounts, following up on outstanding invoices in a timely and consistent manner.
• Contact customers by phone and email to secure payment, clarify account status, and address billing-related questions.
• Review aging reports and prioritize overdue balances to improve recovery rates and minimize delinquency.
• Investigate payment discrepancies and coordinate with internal teams to resolve invoice or account issues affecting collections.
• Document collection efforts, customer interactions, and payment commitments accurately within company records.
• Monitor account trends and escalate high-risk or severely past-due accounts when additional action is needed.
• Support credit and collections processes by helping maintain accurate account information and payment history.
• Contribute to process continuity and operational updates related to collections workflows as needed.• Experience handling collections for commercial and consumer accounts.
• Working knowledge of credit and collections practices, including account follow-up and delinquency management.
• Ability to interpret aging reports, billing records, and account activity with strong attention to detail.
• Comfortable communicating with customers regarding past-due balances in a clear and solution-focused manner.
• Experience resolving billing collection issues and coordinating next steps to support timely payment.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Proficiency in documenting collection activity and maintaining accurate account records.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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