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Credit Collections Manager Jobs in Rochester, NY

Robert Half

Collections Specialist

Rochester, NY · On-site

$24 - $25/hr

This position focuses on managing consumer and commercial collection efforts, maintaining accurate ... Working knowledge of credit and collection practices, including account follow-up, payment ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

... Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center ... Leadership (people managers/leaders) Company: ROCHESTER GAS & ELEC CORP Mobility Information Please ...

Iberdrola

Representative - Customer Billing

Rochester, NY

$16.75 - $21.75/hr

... Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center ... Leadership (people managers/leaders) Company: ROCHESTER GAS & ELEC CORP Mobility Information Please ...

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Previous experience in commercial/B2B collections, credit and collections, or commercial lending ...

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Previous experience in commercial/B2B collections, credit and collections, or commercial lending ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with ... Since 1912,we'velooked beyond credit scores to help people get the money they need today and reach ...

Bounce AI

Commercial Resolution Expert

Rochester, NY

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Previous experience in commercial/B2B collections, credit and collections, or commercial lending ...

Bounce AI

Commercial Resolution Expert

Rochester, NY

$22 - $26/hr

Manage inbound and outbound communication with business owners, principals, and accounts payable ... Previous experience in commercial/B2B collections, credit and collections, or commercial lending ...

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Credit Collections Manager information

See Rochester, NY salary details

$53.8K

$85.9K

$125.3K

How much do credit collections manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for credit collections manager in Rochester, NY is $85,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
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Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $85,987 per year, or $41.3 per hour.

Collections Specialist

Rochester, NY • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$24 - $25/hr

Temporary

Posted 17 days ago

Job description

We are looking for a Collections Specialist to support receivables activities for a long-term contract opportunity in Rochester, New York. This position focuses on managing consumer and commercial collection efforts, maintaining accurate account records, and partnering with internal teams to resolve outstanding balances efficiently. The ideal candidate brings strong knowledge of collection practices, sound judgment in customer communications, and the ability to balance a detail-oriented approach with results-driven follow-through.
Responsibilities:
• Manage outreach to customers with past-due balances across both commercial and consumer accounts, using phone, email, and written communication to secure payment commitments.
• Review account histories, billing details, and payment activity to identify delinquency issues and determine appropriate next steps for resolution.
• Coordinate with internal departments to address invoice discrepancies, documentation questions, and account concerns that may delay payment.
• Maintain accurate records of collection activity, customer conversations, disputes, and promised payment dates within internal systems.
• Monitor aging reports and prioritize accounts based on risk, balance size, and likelihood of recovery to improve collection performance.
• Apply established collection procedures while ensuring communications remain detail-oriented, compliant, and customer-focused.
• Support issue resolution related to billing and payment processing by working closely with finance and accounts payable contacts.
• Escalate complex or high-risk accounts when needed and provide clear updates on account status, recovery efforts, and outstanding issues.• Experience handling collections for commercial accounts, consumer accounts, or both in a business environment that requires strong attention to detail.
• Working knowledge of credit and collection practices, including account follow-up, payment negotiation, and delinquency management.
• Ability to review billing information and account details accurately to identify causes of nonpayment or delay.
• Strong verbal and written communication skills with the ability to manage sensitive conversations effectively.
• Proficiency in documenting account activity and maintaining organized, accurate records across collection workflows.
• Familiarity with billing collection processes and collaboration with accounts payable or related financial contacts.
• Strong time management skills with the ability to manage multiple accounts, deadlines, and follow-up activities effectively.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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