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Legal Collections Manager Jobs in Rochester, NY (NOW HIRING)

Adams Leclair LLP

Paralegal/Legal Assistant

Rochester, NY · On-site

$50K - $60K/yr

The ideal candidate can independently manage an active caseload with minimal supervision, stay on ... collections, or similar high-volume practices strongly preferred * Strong organizational skills ...

Rent-A-Center

Assistant Manager - Credit

Rochester, NY

$18.70 - $22/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

Rent-A-Center

Assistant Manager - Credit

Rochester, NY · On-site

$18.70 - $22/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

Rent-A-Center

Assistant Manager - Credit

Rochester, NY

$18.70 - $22/hr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth ...

Rent-A-Center

Store Manager

Rochester, NY · On-site

$56K - $70K/yr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... collections * Leadership: Monitor and achieve planned results for profits for the store by ...

Rent-A-Center

Store Manager

Rochester, NY · On-site

$56K - $70K/yr

... Off - Legal Insurance - Identity Theft Protection Plan - Health Savings Accounts - Hospital ... collections * Leadership: Monitor and achieve planned results for profits for the store by ...

Rent-A-Center

Assistant Manager - Sales

Newark, NY · On-site

$18.70 - $22/hr

Paid Time Off * Legal Insurance * Identity Theft Protection Plan * Health Savings Accounts ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Rent-A-Center

Assistant Manager - Sales

Rochester, NY · On-site

$18.70 - $22/hr

Paid Time Off * Legal Insurance * Identity Theft Protection Plan * Health Savings Accounts ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Rent-A-Center

Assistant Manager - Sales

Rochester, NY · On-site

$18.70 - $22/hr

Paid Time Off * Legal Insurance * Identity Theft Protection Plan * Health Savings Accounts ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Rent-A-Center

Assistant Manager - Sales

Rochester, NY · On-site

$18.70 - $22/hr

Paid Time Off * Legal Insurance * Identity Theft Protection Plan * Health Savings Accounts ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Rent-A-Center

Assistant Manager - Sales

Newark, NY · On-site

$18.70 - $22/hr

Paid Time Off * Legal Insurance * Identity Theft Protection Plan * Health Savings Accounts ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

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All JobsLegal Collections JobsLegal Collections Manager JobsLegal Collections Manager Jobs in Rochester, NY

Legal Collections Manager information

See Rochester, NY salary details

$36K

$86.6K

$132.7K

How much do legal collections manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for legal collections manager in Rochester, NY is $86,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a Legal Collections Manager do?

A Legal Collections Manager oversees the process of recovering overdue payments and delinquent accounts through legal channels. They manage a team of collections specialists, coordinate with legal counsel, and ensure compliance with laws and regulations related to debt collection. Their duties often include developing strategies for effective collections, negotiating settlements, and representing the organization in court proceedings when necessary. They play a key role in minimizing financial losses for their company while ensuring fair and ethical collections practices.

What are the key skills and qualifications needed to thrive as a Legal Collections Manager, and why are they important?

To thrive as a Legal Collections Manager, you need expertise in debt collection laws, case management, and financial analysis, often supported by a degree in business, finance, or law. Familiarity with collections software, CRM systems, and legal research tools is typically required, along with knowledge of relevant certifications such as the Certified Collection Professional (CCP). Strong negotiation, leadership, and conflict-resolution skills help manage teams and communicate effectively with clients and debtors. These competencies ensure effective debt recovery while maintaining compliance with legal standards and fostering productive client relationships.

What are the most common challenges faced by a Legal Collections Manager, and how can they be effectively addressed?

Legal Collections Managers often encounter challenges such as negotiating with difficult debtors, ensuring compliance with evolving regulations, and managing large caseloads efficiently. To address these, strong communication skills and up-to-date knowledge of relevant laws are crucial. Utilizing advanced collections software and fostering collaboration with legal teams can help streamline processes and maintain compliance. Additionally, ongoing training and clear escalation protocols support effective resolution of disputes and improve recovery rates.
What are popular job titles related to Legal Collections Manager jobs in Rochester, NY? For Legal Collections Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Legal Collections Manager jobs in Rochester, NY look for? The top searched job categories for Legal Collections Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Legal Collections Manager jobs? Cities near Rochester, NY with the most Legal Collections Manager job openings:
Legal Collections Manager jobs near you

Manager - Billing & Revenue Recovery

Iberdrola

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 hours ago

Job description

Manager - Billing & Revenue Recovery
Location: Rochester, NY
Reports to: Sr Director - Customer Service
Work Type: Office
The salary range for this position is based on experience level ranging from $126,000 to $160,000 plus up to 16% bonus
What We Offer:
Competitive benefits and growth opportunities
Generous performance-based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary:
The Manager, Billing and Revenue Recovery provides strategic leadership and operational oversight for all credit & collections and billing processes for RG&E. This role ensures regulatory compliance, optimizes uncollectible expense performance, directs vendor-managed collections, and accurate, timely and compliant issuance of customer bills and develops enterprise-level strategies to reduce arrears and improve cash flow. The Manager leads teams at RG&E, partners with Regulatory and Legal to manage credit-related obligations and provides guidance on revenue recovery processes that directly impact customer experience, compliance, and financial outcomes. The role also oversees billing exception management, ensures compliance with Public Service Commission (PSC)/Department of Public Service (DPS) regulations and Sarbanes-Oxley Act (SOX) and Chief Executive Officer (CEO) certification requirements, and partners cross-functionally to support billing modernization, system enhancements, and regulatory reporting.
Key Responsibilities:
  • Leads billing and revenue recovery operations end-to-end, providing directions to teams responsible for billing, credit, collections, arrears management, affordability programs, customer appeals, and escalated complaints.
  • Ensures accurate and timely billing operations across all rate classes, including oversight of billing cycles, rate application, meter read validation, adjustments, corrections, exceptions, and revenue recognition.
  • Establishes monitors and manages key performance metrics (KPIs) for billing accuracy, timeliness, arrears, collection effectiveness, write-offs, exception rates, payment behaviors, and communicating billing impacts of operational or regulatory changes across departments while driving continuous improvement.
  • Develops and implements enterprise strategies to reduce accounts receivable and uncollectible expense, using advanced analysis of receivables, collection trends, write-off patterns, and customer payment behaviors.
  • Lead compliance with all applicable regulatory and control requirements, including Home Energy Fair Practices Act (HEFPA), Fair Credit Act, NY State billing regulations and PSC/DPS mandates.
  • Prepare or support regulatory, filings, audits, and rate case activities, including testimony materials, responses, and collaboration with Regulatory, Legal, and external agencies.
  • Manage departmental financial performance, including preparation and oversight of annual budgets for billing, credit, collections, debt forgiveness, variance analysis, and monthly financial and operational reporting. Provide regular reporting to senior leadership on billing performance, risks, and improvement plans.
  • Oversee external collection vendors and customer assistance programs, including performance management, incentive structures, audit controls, affordability program administration, and coordination with state and community partners.
  • Leads systems, automation, and process improvement initiatives, partnering with IT, SAP, Business Support, and cross functional teams to enhance billing, credit, and collections functions to streamline operations, support enterprise projects, and reduce process gaps.
  • Supervise non-union workforce including a team of supervisors, promote staff development through coaching, performance management, and structured training while fostering a culture of accuracy, accountability, and continuous improvement.

Required Qualifications:
  • Bachelor's degree in business, Finance, Accounting, Economics, or related field. Minimum 8 years of relevant experience in credit/collections, revenue recovery, utility billing, customer accounting or related operational environments. An associates degree in a related field may be accepted with 12 years of experience in lieu of Bachelor's degree.
  • Strong analytical and mathematical skills, including proficiency in data interpretation and KPI management.
  • Ability to manage budgets, staffing needs, and performance in large-scale operational settings.
  • Excellent communication, leadership, and problem-solving skills.
  • Knowledge of SAP IS-U/CCS billing processes and billing systems.
  • Strong analytical, problem-solving, organizational, and communication skills.

Preferred Qualifications:
  • Prior experience testifying or preparing documentation for regulatory proceedings.
  • In-depth understanding of credit/collection regulatory requirements including HEFPA, Fair Credit Act, strong understanding of NYPSC/DPS billing regulations, SOX, and state specific mandates.
  • Knowledge of utility customer service processes and regulatory frameworks.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and billing analytics Experience managing vendor performance and contract compliance.

#LI-OFFICE
#LI-JO1
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
June-19-2026

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