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Credit Collections Manager Jobs in Rochester, NY

W3Global Inc.

Accountant

Rochester, NY

$55K - $65K/yr

Manage the full Accounts Receivable (AR) process, including invoicing, payment posting, collections ... Perform credit card reconciliations for merchant accounts, corporate credit cards, and travel ...

Robert Half

AP/AR Specialist

Churchville, NY · On-site

$60K - $80K/yr

Manage accounts receivable activities, including invoicing, collections, cash application, and ... Reconcile vendor statements, customer accounts, bank accounts, and credit card transactions ...

Mariner Finance

Sales Account Professional

Rochester, NY · On-site

$19.44 - $31.11/hr

... solutions, manage account relationships, and contribute to the success of the business. This ... Experience in lending, consumer loans, or collections. * Bachelor's degree. Responsibilities:

Mariner Finance

Sales Account Professional

Rochester, NY · On-site

$19.44 - $31.11/hr

... solutions, manage account relationships, and contribute to the success of the business. This ... Experience in lending, consumer loans, or collections. * Bachelor's degree. Responsibilities:

U.S. Navy

RETAIL SERVICES SPECIALIST

Rochester, NY · On-site

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Geneseo, NY · On-site

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

FAA Filters LLC

Accounting Clerk

Newark, NY

$23 - $26/hr

Match credit card transactions and proper processing of receipts * Review and reconcile Purchase ... Collections: Send statements and appropriate communications to customers per established collection ...

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Credit Collections Manager information

See Rochester, NY salary details

$53.8K

$86K

$125.4K

How much do credit collections manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for credit collections manager in Rochester, NY is $85,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Rochester, NY? The most popular types of Credit Collections jobs in Rochester, NY are:
What job categories do people searching Credit Collections Manager jobs in Rochester, NY look for? The top searched job categories for Credit Collections Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Credit Collections Manager jobs? Cities near Rochester, NY with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $85,987 per year, or $41.3 per hour.

Accountant

W3Global Inc.

Rochester, NY

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Accountant (Travel Industry)

This is a full-time, fully on-site position based in Rochester, NY. Remote and hybrid work are not available.

Key ResponsibilitiesCore Accounting

  • Manage the full Accounts Receivable (AR) process, including invoicing, payment posting, collections, and client billing.

  • Process Accounts Payable (AP), vendor payments, and statement reconciliations.

  • Perform daily bank reconciliations and maintain accurate cash records.

  • Maintain and reconcile the general ledger.

  • Prepare monthly, quarterly, and ad hoc financial reports.

  • Support month-end and year-end close processes, including account reconciliations and financial reporting.

  • Track and reconcile commissions accurately.

Travel Industry Accounting

  • Process and reconcile ARC reports, including debit memos, adjustments, and compliance requirements.

  • Perform credit card reconciliations for merchant accounts, corporate credit cards, and travel-related transactions.

  • Track and reconcile agent commissions, vendor commissions, adjustments, and related payments.

  • Maintain and reconcile TRAMS Back Office entries, interfaces, corrections, and error resolution.

  • Review and validate interfaced invoices for accuracy before posting.

  • Manage invoicing and account reconciliations for key corporate travel clients.

  • Process EFT, ACH, Paymode, wire transfers, and deposit reconciliations.

Operational & Administrative Support

  • Maintain accurate client information within ClientBase.

  • Coordinate user access for travel-related platforms, including Sabre, mid-office systems, and accounting software.

  • Manage office supplies, vendor relationships, and office equipment service coordination.

  • Provide general administrative support to ensure efficient daily operations.

Cross-Functional Collaboration

  • Partner with ticketing, operations, and corporate account teams to resolve billing and accounting discrepancies.

  • Communicate professionally with clients, vendors, and internal departments regarding invoices, payments, and account inquiries.

  • Assist leadership with financial reporting, special projects, and process improvement initiatives.

Required Qualifications

  • Minimum 3 years of accounting experience; travel industry accounting experience is strongly preferred.

  • Hands-on experience with TRAMS Back Office (required).

  • Experience with ARC, ClientBase, or other travel industry accounting systems preferred.

  • Strong reconciliation experience, including credit card transactions, commissions, and high-volume financial activity.

  • Proficient in Microsoft Excel and financial reporting tools.

  • Excellent analytical, organizational, and problem-solving skills.

  • Exceptional attention to detail with a high level of accuracy.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Strong verbal and written communication skills.

Preferred Qualifications

  • Experience with Grasp (preferred but not required).

  • Working knowledge of Sabre or other Global Distribution Systems (GDS).

  • Familiarity with mid-office tools, workflow automation, and travel-industry system integrations.

  • Understanding of corporate travel operations, ticketing workflows, and travel agency accounting processes.

Benefits

  • Competitive health insurance (medical, dental, and vision)

  • Retirement plan contributions (SAR/SEP)

  • Unlimited Paid Time Off (PTO)

  • Paid company holidays

  • Employee travel discounts and travel industry perks

  • Professional development and training opportunities

  • Stable, long-tenured team with career growth opportunities

  • Collaborative and supportive on-site work environment

Schedule

  • Monday through Friday

  • Full-time

  • 100% On-site - Rochester, NY

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

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