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Credit Collections Associate Jobs in Rochester, NY

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Credit Collections Associate information

See Rochester, NY salary details

$18

$23

$26

How much do credit collections associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for credit collections associate in Rochester, NY is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $23.94 per hour, depending on experience, location, and employer.

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Rochester, NY? The most popular types of Credit Collections jobs in Rochester, NY are:
What are popular job titles related to Credit Collections Associate jobs in Rochester, NY? For Credit Collections Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Rochester, NY look for? The top searched job categories for Credit Collections Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Credit Collections Associate jobs? Cities near Rochester, NY with the most Credit Collections Associate job openings:
Infographic showing various Credit Collections Associate job openings in Rochester, NY as of June 2026, with employment types broken down into 71% Full Time, 18% Part Time, 7% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,026 per year, or $23.1 per hour.

Administrative Assistant Associate - Specialty Practices

UK St Claire

Pavilion, NY โ€ข On-site

$17 - $22.75/hr

Full-time

Posted 13 days ago


Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description:

Job Summary

Responsible for performing routine and complex clerical, secretarial, and administrative tasks to support departmental operations. Coordinates document flow, manages scheduling, and maintains both paper and electronic records. Prepares and organizes materials for daily activities, including supply procurement and case preparation. Provides information to callers, assists with billing and collections, and ensures timely delivery of support services. Ensures efficient and accurate execution of administrative and operational functions.


Essential Functions

Performs clerical and secretarial duties, including word processing, filing, copying, scanning, and document management.

Utilizes computer applications for database entry, scheduling, reporting, and ordering.

Greets and directs patients, visitors, physicians, and vendors, and answers telephones professionally.

Communicates effectively with physicians, staff, departments, and vendors regarding information and supply needs.

Maintains and monitors office supplies, equipment, and inventory, including creating requisitions and coordinating with Material Management.

Assists in the reprocessing of surgical instruments and supports aseptic technique in the Operating Room as needed.

Assists with orientation and training of new team members and supports daily payroll entry and scheduling.

Sorts and distributes mail, processes reports, and maintains accurate records in supporting systems.

Identifies workflow improvements and communicates issues to leadership.

Performs other duties as assigned.


Education Requirement

High school diploma or GED required.

Experience Requirement

3-5 years of experience in a healthcare, clinical setting, or a relevant area


An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.


Certifications & Licensures

N/A


Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A


Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasionally standing or walking with objects up to 25 pounds; and lifting, pushing, and/or pulling objects weighing up to 50 pounds.


Additional Job Descriptions

N/A

Department:

Specialty Practice Admin

Shift:

Days (United States of America)

Time Type:

Full time

Address:

245 Flemingsburg Road

City, State:

Morehead, Kentucky