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Remote Collection Jobs in Rochester, NY (NOW HIRING)

Haley & Aldrich

Senior Environmental Engineer 1

Rochester, NY · On-site +1

$101K - $138K/yr

A remote position may be considered for the ideal candidate. DUTIES/RESPONSIBILITIES In this ... Perform routine data collection and optimization activities for remediation systems. * Conduct ...

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How much do remote collection jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote collection in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What is a Remote Collection job?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Collection position, and why are they important?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a Remote Collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Remote Collection jobs in Rochester, NY? For Remote Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Rochester, NY look for? The top searched job categories for Remote Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Collection jobs? Cities near Rochester, NY with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,051 per year, or $21.2 per hour.
Accounting Support III

Accounting Support III

Toshiba America Business Solutions, Inc.

Rochester, NY • Remote

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Accounting Support III- Remote

  • Hourly range $18.00 -$23.00, depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking an Accounting Support III. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.

Summary:

The A/R Specialist will be responsible for the collection of invoices billed due from our direct customers and leasing company partners, reconciliation of customer accounts, resolution of customer disputes, and application of payments to customer accounts.  This position will interact with customers on a regular basis and collaborate with Sales, Service, Contract Billing, Order Processing and Accounting functions to resolve billing and collection issues.

Responsibilities:

  • Collection of Direct and Lease company invoices by phone and email; collaborate with sales, finance, and customer support to resolve billing issues and streamline processes, including large bill and collect accounts.
  • Customer Service and issue resolution, handle customer inquiries regarding invoices, payments and account status.
  • Perform a variety of moderately complex accounting duties in the preparation, processing and maintenance of financial transactions and associated accounting functions including, as assigned, accounts payable/receivable and general accounting.
  • Manage customer hold status by reviewing customer accounts for any past due invoices, process credit card transitions
  • Process bad debt write offs
  • Respond to inquiries from staff, vendors, customers regarding areas of responsibility and initiate appropriate action relative to problem resolution.
  • Perform other related duties as assigned. 

Qualifications:

  • High School diploma, GED or equivalent.
  • Three years of applicable account receivable experience or equivalent accounting support experience.
  • Must have demonstrated understanding of collection processes.
  • Excellent interpersonal, writing, organization, and communication skills.
  • Ability to execute professional judgment and work in a fast-paced environment with multiple and changing priorities
  • Proficiency with MS Excel, MS Word and Oracle Software 

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan 
  • Pet Insurance
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation.Request@tabs.toshiba.com to request an accommodation.

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