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Collection Agency Jobs (NOW HIRING)

WSP

Accounting Specialist II

Costa Mesa, CA · On-site

$57 - $65/hr

Reconcile collection agency invoicing * Compile documentation for accident and loss of revenue claims * Maintain paid voucher files and controlled asset log * Reconcile various general ledger ...

WSP

Accounting Specialist II

Costa Mesa, CA · On-site

$22.50 - $30.50/hr

Reconcile collection agency invoicing * Compile documentation for accident and loss of revenue claims * Maintain paid voucher files and controlled asset log * Reconcile various general ledger ...

Broadview FCU

Recovery Specialist 2

Albany, NY · On-site

$18.91 - $22.69/hr

Process third party collection agency and collection attorney payments. * Pulling loan documents and answering basic questions for attorneys and agencies * Review of settlement offers per matrix

Broadview FCU

Recovery Specialist 2

Albany, NY · On-site

$18.91 - $22.69/hr

Process third party collection agency and collection attorney payments. * Pulling loan documents and answering basic questions for attorneys and agencies * Review of settlement offers per matrix

AMSURG

Accounts Receivable Specialist

Columbia, TN

$18.50 - $24.25/hr

This role works closely with patients, insurance carriers, collection agencies, and facility leadership to ensure timely payment resolution and accurate account management. Accounts Receivable ...

New

FARMER BROS CO

Credit/Collection Spec. (040A)

Fort Worth, TX · On-site

$19.50 - $26/hr

Process past-due accounts with an outside collection agency. * Write up accounting adjustments on a daily and monthly basis. * Recommend credit line adjustments by evaluating customer records ...

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How much do collection agency jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for collection agency in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

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What cities are hiring for Collection Agency jobs?

Cities with the most Collection Agency job openings:

What states have the most Collection Agency jobs?

States with the most job openings for Collection Agency jobs include:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 8% Part Time, and 17% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.

Collections Admin Coordinator

Champions First Credit Union

Tallahassee, FL • On-site

Full-time

PTO

Re-posted 25 days ago

Job description

Who We Are: We are a rapidly growing $545 million Credit Union spanning across the entire northern region of Florida with branches from Pensacola to Lake City headquartered in the State Capital of Tallahassee. We are committed to building strong communities where our employees and members live and work. We contribute to various charities, support local events, and give back to Florida State University through donations and scholarships. Employee engagement is important to us providing many opportunities to attend training, improve professional development and promote career advancement within the organization. We have a professional, encouraging and supportive culture that values our employees and strive to create a work life balance with a tremendous benefits package to include a variety of insurance products for the employee and dependents and a generous paid time off structure to include sick, vacation, personal, birthday, work anniversary and federal holidays.

General Summary

Primary responsibility is to serve as a liaison between the organization, department, and legal counsel, ensuring that all required timelines are met and all records are accurate so that the Credit Union remains protected in the event of a loss. This role assumes control of most clerical functions for the Collections Department.

Essential Functions

  1. Institute restricts and holds on funds in accounts when notification is received from approved, requested sources such as garnishments, child support enforcement, etc.
  2. Assist the department in preparing for the legal process of filing judgments including preparing checks, filing documents with the legal counsel, documentation preparation, sending copy to third-party collection agency, and filing in proper order. Track all Final Judgments and submit for renewal when required.
  3. Act as a liaison between Attorney, the Collections department, and management serving as the primary contact point.
  4. Serve as liaison with attorneys or agencies in filing legal action against members.
  5. Assist in collecting data for the Collections department or Accounting department to prepare documentation for presentation to the Board of Directors pertaining to the Collections department.
  6. Primary contact during bankruptcy and bankruptcy repossessions acting as liaison between CF CU legal counsel and member’s bankruptcy attorney.
  7. Assist the third-party collection agency in the levy process by preparing the documentation and working to assist in the process by retrieving files or data from the system.
  8. Initiate and maintain IT work orders for re-ages, extensions, and work-out loans until completed satisfactorily.
  9. Balance internal general ledger accounts impacting or originating in the department, when necessary.
  10. Pull charged off negative share accounts and assign them to be called.
  11. Track stipulations and follow up on defaults timely.
  12. Assist with the new hire training process.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Additional Functions

  1. Clear out E-Oscar system on a regular basis.
  2. Enter charge-off shares/share draft accounts into Chex-systems.
  3. Responsible for updating department logs such as Bankruptcy Log, Account Closings, and Account Restricts.
  4. Assist the members with questions about their account.
  5. Posting payments on credit cards, negative accounts, and delinquent loans.
  6. Work closely with Collections to minimize loss through loans and negative accounts.
  7. Pull together reports and spreadsheets as needed by management.
  8. Calculate and correct payments for error corrections on loan accounts.
  9. Responsible for the process of Debt Protection and CPI claims.
  10. As a back-up to the recovery specialist, attend Small Claims court and complete the mediation process in anticipation of securing a stipulation agreement.
  11. Additional duties as assigned.