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Collection Agency Jobs in Wisconsin (NOW HIRING)

GI Associates LLC

Patient Accounts Lead

Milwaukee, WI · On-site

Communication with collection agencies and provide current and accurate information. * Interpret insurance explanation of benefits to determine if review is required and effectively resolve problems ...

VollRath

Credit Analyst

Sheboygan, WI · On-site

Maintain files and follow-up on bankruptcy claims and accounts placed with collection agencies and attorneys. * Other Responsibilities: * Some travel is involved to visit with customers or to attend ...

The Vollrath Company

Credit Analyst

Sheboygan, WI · On-site

Maintain files and follow-up on bankruptcy claims and accounts placed with collection agencies and attorneys. * Other Responsibilities: * Some travel is involved to visit with customers or to attend ...

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All JobsCollection Agency JobsCollection Agency Jobs in Wisconsin

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How much do collection agency jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection agency in Wisconsin is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What cities in Wisconsin are hiring for Collection Agency jobs?

Cities in Wisconsin with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Temporary. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $42,062 per year, or $20.2 per hour.

Patient Responsibility Specialist

Bone and Joint Center, S.C.

Wausau, WI • On-site

$18.25 - $26.65/hr

Full-time

Re-posted 26 days ago

Job description

We are looking for an individual with a background in medical accounts receivables management and collections for patient responsibility. You will work with patients regarding account balances to assist them with payment options including healthcare financing to keep their account in good standing. You will also be working directly with an outside collection agency regarding delinquent accounts. ABOUT BONE & JOINTBone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine. A DAY IN THE LIFE OF A PATIENT RESPONSIBILITY SPECIALISTAs a Patient Responsibility Specialist, you will be responsible for managing accounts with patient balances that require further attention. You will review account statuses to ensure timely payments. You will be responsible for handling higher volumes of phone calls for account review or payments. They will also assist with completing the healthcare financing application. You will also be working directly with an outside collection agency regarding delinquent accounts. QUALIFICATIONS FOR A PATIENT RESPONSIBILITY SPECIALISTHigh school diploma or equivalentTwo or more years' experience in medical accounts receivables management and collections for Patient responsibility, either in a medical practice or at a collection's agency.Experience balancing accounts and handling paymentsExperience with medical insurers, both commercial and governmentSuccess in making Patient payment arrangementsAbility to make sound judgments on account handling based on patient's financial situationExcellent verbal and written communications skillsPatience, respect, and compassion working with people at all levelsPrevious experience with an online medical practice management system and EMRExperience with Microsoft Excel© and Microsoft Word© WORK SCHEDULE Workdays of a Patient Responsibility Specialist are Monday through Friday 8:00AM to 5:00PM with an hour lunch, or 8:00AM to 4:30PM with a 30-minute lunch. Additional flexibility may be offered after the probation period and based on business needs. READY TO JOIN OUR TEAM?If you think you have what it takes to do this job, then the next step is to fill out our online application. Don't worry, the application is pretty simple as it asks for your resume and to answer some questions to help us get to know you better. We should warn you though, if you are selected to move forward in the hiring process, we will require that you provide us with further details to help us further understand your interest.
Job Posted by ApplicantPro