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Collection Agency Jobs in Madison, WI (NOW HIRING)

Stoughton Trailers, LLC

Manager - Accounting

Stoughton, WI · On-site

$90 - $130/hr

Interface with outside audit firm(s), banks and lessors, casualty/liability insurance agent(s), credit card companies and collection agencies * Perform all assigned tasks in a safe, efficient, timely ...

Stoughton Trailers

Manager - Accounting

Stoughton, WI · On-site

Interface with outside audit firm(s), banks and lessors, casualty/liability insurance agent(s), credit card companies and collection agencies * Perform all assigned tasks in a safe, efficient, timely ...

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How much do collection agency jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for collection agency in Madison, WI is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,996 per year, or $20.2 per hour.

Patient Financial Counselor

Upland Hills Health

Dodgeville, WI

$19.25 - $25.25/hr

Full-time

Retirement, PTO

Re-posted 14 days ago

Upland Hills Health rating

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Position Title: Patient Financial Counselor
Location: Upland Hills Health - Dodgeville Hospital Campus
Role amp; Department: Patient Financial Counselor in the Patient Financial Services Department
Hours amp; Shift: Full-time (1.0 FTE) day shift position, Monday through Friday 8 a.m. to 4:30 p.m.
Role Responsibilities:
  • Responsible for all self-pay account collections
  • Establishing payment plans with patients as necessary in accordance with hospital policies, along with timely monitoring of those accounts
  • Assisting patients with billing issues and questions
  • Assisting patients with complaints regarding their accounts
  • Meeting with patients to determine uncompensated care within the guidelines of the organization’s financial assistance program
  • Monitors and refers accounts to collections in accordance with hospital policies
  • Assists the collection agency with questions and follow-up and approval of accounts for lawsuits
  • Process returned mail and update accounts with correct addresses
  • Respond to all phone calls from patients, insurance companies or other departments in an efficient and courteous manner
Qualifications:
  • Two year or greater education degree preferred with a preference in accounting or related business type of field
  • Minimum of two years healthcare or insurance experience preferred
  • Strong computer skills are required; Microsoft Word and Excel experience are preferred
  • Excellent communication skills required
  • Excellent customer service skills required
  • Prior Epic experience is preferred
  • Ability to handle multiple priorities and prioritize as needed
Employee Benefits:
• Comprehensive benefits packages available for both part and full-time employees!
• Paid Time Off (PTO) benefits begin to accrue on day one!
• Retirement Plan with matching dollars available!
• Two wellness center facilities that employees are eligible to use free of charge amp; a minimal fee for spouses!
• Many Employer Sponsored Events held throughout the year to celebrate our employees!
Why Upland Hills Health: Upland Hills Health (UHH) consistently ranks as a very high performing health care institution in Southwestern Wisconsin. Located just 40 minutes from Madison, WI and as well from Dubuque, IA, the area is surrounded by wonderful communities and beautiful scenery. For over 100 years, Upland Hills Health has been dedicated to the promise of offering the highest standard of healthcare. Our community-minded staff emphasizes providing quality, comprehensive healthcare while offering a comfortable, neighborly welcome to everyone who walks through our doors. Here, neighbors care for neighbors!
Posting date: July 24, 2026

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