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Collection Agency Jobs in Madison, WI (NOW HIRING)

Tetra Tech

Research Interviewer

Madison, WI · Remote

$20/hr

The position is dedicated to research interviewing and survey data collection, with no sales ... Please no phone calls or agencies. Additional Information * Organization: 178 TTS

Labcorp

Senior Research Assistant I

Madison, WI · On-site

Perform edit and scheduling functions using data collection systems. * Ensure that studies are scheduled/conducted according to protocol, standard operating procedure documents, and regulatory agency ...

Shine United

Data Analyst

Madison, WI · On-site

Ensure proper data collection architecture across client websites and landing pages. * Troubleshoot ... Shine was named one of the best small agencies in the country by One.A.Magazine, and one of the ...

Shine United

Data Analyst

Madison, WI · On-site

Ensure proper data collection architecture across client websites and landing pages. * Troubleshoot ... Shine was named one of the best small agencies in the country by One.A.Magazine, and one of the ...

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Collection Agency information

See Madison, WI salary details

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How much do collection agency jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collection agency in Madison, WI is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.
Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 19% Part Time, and 11% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,990 per year, or $20.2 per hour.

Research Interviewer

Tetra Tech

Madison, WI • Remote

$20/hr

Full-time

Posted 18 days ago

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

402nd of 449 rated engineering

Job description

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

Tetra Tech, Inc. is currently seeking interviewers as part of a research study.  The Tetra Tech team based in Madison, WI, works primarily in the energy sector, providing research design, data collection, and analysis services that enables their clients to make business-critical decisions using high quality and unbiased data.

Apply today and join the company that is Leading with Science.


Tetra Tech, Inc. is seeking interviewers for research studies. The Tetra Tech team based in Madison, WI, works primarily in the energy sector, providing research design, data collection, and analysis services that enable their clients to make business-critical decisions using high-quality and unbiased data. The position is dedicated to research interviewing and survey data collection, with no sales responsibilities. Candidates should live within a reasonable travel distance of the Madison, WI office.


Your Role
Contact people by telephone, ask questions provided via a script, and record responses
Interviews will be conducted with household members and commercial businesses that involve interviewing a manager or department representative
Perform database or computer tasks in support of research surveys, such as conducting address or telephone number lookups using online resources


Qualifications

  • Strong verbal communication skills are required
  • Ability to record data accurately is critical
  • Strong attention to detail
  • Ability to maintain focus in a fast-paced environment
  • Strong interpersonal skills
  • Able to feel comfortable contacting individuals to participate in a research study
  • Ability to communicate in a friendly demeanor and build trust with study participants
  • Basic computer literacy skills
  • Proficiency with the basic operations of a personal computer, Windows, and Microsoft Office programs
  • Familiarity with Microsoft Teams is helpful
  • Depending on the particular study, this position may require evening shifts


Work Environment

  • This is a remote position
  • Hours are assigned on a project-by-project basis. Work is not guaranteed once studies are complete.


Physical Demands

  • Constantly operates a computer, telephone, and other office productivity machinery, such as a computer monitor, computer mouse, and calculator
  • Able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations


Technology Requirements

  • Smartphone
  • Reliable high-speed internet connection
  • Capability to place phone calls over the internet, including an appropriate headset
  • Private, quiet workspace
  • We will provide a laptop to use for work purposes which will need to be returned upon end of employment


Starting Pay

  • $20/hour


About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees-21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Additional Information
  • Organization: 178 TTS

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