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Collection Agency Jobs in Madison, WI (NOW HIRING)

SCS Engineers

Project Manager - Solid Waste

Madison, WI · On-site +1

$100K - $150K/yr

... clients, regulatory agencies, and contractors. • Participate in client development Team ... o Leachate collection systems o Landfill gas collection and control systems o Storm water ...

SCS Engineers

Project Manager - Solid Waste

Madison, WI · On-site +1

$100K - $150K/yr

Serve as the primary point of contact for clients, regulatory agencies, and contractors ... collection systemso Landfill gas collection and control systemso Storm water management systemso ...

SCS Engineers

Project Manager - Solid Waste

Madison, WI · On-site

$100K - $150K/yr

... clients, regulatory agencies, and contractors. • Participate in client development Team ... o Leachate collection systems o Landfill gas collection and control systems o Storm water ...

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Collection Agency information

See Madison, WI salary details

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How much do collection agency jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for collection agency in Madison, WI is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,996 per year, or $20.2 per hour.

Financial Specialist with a State Client

Vinsys Information Technology Inc

Madison, WI • On-site

Other

Re-posted 28 days ago

Job description

Job Title: Financial Specialist
Location: Madison, WI
Start Date: Week of April 28, 2025
Work Arrangement: Initial onsite training and work required; hybrid work may be considered following onboarding
Position Overview:
The Department of Safety and Professional Services (DSPS) is seeking a qualified Financial Specialist to provide temporary support during a staff vacancy. The selected candidate will begin with in-person training the week of April 28, 2025, and must be available to work at least three days per week for a three-month period. Initial onsite presence is required to ensure successful collaboration with the existing financial team. A hybrid arrangement may be possible after the initial phase.
Key Responsibilities:
  • Preparing batch entries and reconciling daily fiscal input into the agency's automated fiscal system
  • Serving as cashier: receiving checks/cash and coding/processing receipt documents
  • Receiving, documenting, and depositing incoming funds; preparing and processing refunds and adjustments
  • Maintaining accounts receivable and accounts payable (manual and/or automated systems)
  • Managing revenue collection and ensuring accurate accounting through deposits
  • Utilizing microcomputer spreadsheets for tasks related to assigned financial functions
  • Engaging in frequent communication (daily) with users at various levels to troubleshoot issues within the financial system and coordinate necessary corrections