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Collection Agency Jobs in Wisconsin (NOW HIRING)

Trova

Accounts Receivable Specialist

Pleasant Prairie, WI · On-site

$21 - $25/hr

Familiarity with referring accounts to collection agencies Preferred Education and Experience * High School diploma or equivalent (required) * Certifications and/or training in a related field (a ...

Mercyhealth

$18.25 - $23.50/hr

... collection agencies. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and ...

Gfoat

WI · On-site

$135 - $165/hr

Establishes and maintains accounts receivable processes for all receivables to the City, including the use of collection agencies, law firms, and other collection resources; manages and controls the ...

Stoughton Trailers, LLC

Manager - Accounting

Stoughton, WI · On-site

$90 - $130/hr

Interface with outside audit firm(s), banks and lessors, casualty/liability insurance agent(s), credit card companies and collection agencies * Perform all assigned tasks in a safe, efficient, timely ...

Stoughton Trailers

Manager - Accounting

Stoughton, WI · On-site

Interface with outside audit firm(s), banks and lessors, casualty/liability insurance agent(s), credit card companies and collection agencies * Perform all assigned tasks in a safe, efficient, timely ...

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How much do collection agency jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for collection agency in Wisconsin is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities in Wisconsin are hiring for Collection Agency jobs?

Cities in Wisconsin with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Wisconsin as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $42,062 per year, or $20.2 per hour.

Accounts Receivable Specialist

Trova

Pleasant Prairie, WI • On-site

$21 - $25/hr

Full-time

Medical, Dental

Posted 26 days ago

Key responsibilities

  • Maintain accurate collection activity records and follow up on past-due accounts.

  • Resolve payment issues efficiently and professionally through customer communication.

  • Handle sensitive information and support timely resolution of payment disputes.

Job description

Accounts Receivable Specialist (AR | Credit & Collections)Employment Type - 2-3 Month Contract
Pay Range: $21.00-$25.00 per hour
Work Schedule: Onsite, Monday through Friday
Location: Pleasant Prairie, WIOverview

Keep the cash flowing and the customer relationships strong. As an Accounts Receivable Specialist, you’ll play a key role in maintaining accurate collection activity records, following up on past-due accounts, and helping resolve payment issues efficiently and professionally. This position is ideal for someone who’s organized, detail-oriented, and comfortable balancing customer communication with precise documentation and reporting.

Required Skills
  • Experience in credit and collections / Accounts Receivable
  • Working knowledge of Microsoft Excel, Word, and Outlook
  • Strong written and verbal communication skills for customer outreach and follow-up
  • High level of organization and attention to detail
  • Ability and desire to multi-task and manage competing priorities
  • Ability to handle sensitive information and maintain confidentiality
Nice to Have Skills
  • Knowledge of ERP systems
  • Experience processing return credits
  • Experience resolving dispute claims, short payments, and fines with customers
  • Familiarity with referring accounts to collection agencies
Preferred Education and Experience
  • High School diploma or equivalent (required)
  • Certifications and/or training in a related field (a plus)
  • Previous AR experience preferred
Other Requirements
  • Ability to maintain accurate accounting records, including document copying and filing
  • Comfort communicating directly with customers to request payment and support timely resolution

If you’re ready to bring your AR skills to a role where organization, follow-through, and clear communication make a real impact, apply today and let’s get started.

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at recruiters@gotrova.com. Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

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