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Collection Agency Jobs in Alabama (NOW HIRING)

Huntsville Hospital Health System

Pt Liab Rep - CBO2

Arab, AL · On-site

$33K - $38K/yr

The Patient Liability Rep is responsible for determining accounts are to be deemed bad debt and the assignment of those accounts to appropriate collection agency. Also assists in the identification ...

Prescient Edge

Mid Collection Manager

Mooresville, AL · On-site

Job Title Mid Collection Manager Location Huntsville, AL 35649 US (Primary) Category Intelligence ... an agency recognized by the U.S. Department of Education. * An additional 4 years of experience in ...

Huntsville Hospital Health System

Pt Liab Rep - CBO2

Arab, AL · On-site

$15.50 - $20.75/hr

The Patient Liability Rep is responsible for determining accounts are to be deemed bad debt and the assignment of those accounts to appropriate collection agency. Also assists in the identification ...

Prescient Edge

Senior Collection Manager

Huntsville, AL · On-site

$95 - $130/hr

Prescient Edge is seeking a Senior Collection Manager to support a federal government client ... agency recognized by the U.S. Department of Education; or have Bachelor's degree related to the ...

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See Alabama salary details

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How much do collection agency jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collection agency in Alabama is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $20.91 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 6% Part Time, 1% Temporary, and 14% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $37,771 per year, or $18.2 per hour.

Pt Liab Rep - CBO2

Huntsville Hospital Health System

Arab, AL • On-site

$33K - $38K/yr

Part-time

Re-posted 11 days ago

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Overview

Serves as a liaison between the Hospital the early out agency.  Assists the department manager to manage the early out agency relationships by coordinating all efforts to perform vendor reconciliation and making recommendation of reconciling items to department manager. The Patient Liability Rep is responsible for determining accounts are to be deemed bad debt and the assignment of those accounts to appropriate collection agency.  Also assists in the identification of charity candidates from the accounts identified as bad debt.  Generates reports and keeps statistics on amount of bad debt written off and provides to the Team Lead and or Section Manager. 

Qualifications

Minimum Knowledge, Skills and Experience required:

  • General application knowledge of EXCEL and WORD.
  • Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred.
  • 1 to 3 years working experience of Hospital or Physician office billing and collection processes including coordinating bad debt processing strongly preferred.
  • Proven applicable experience of preparing complex correspondence to resolve accounts strongly preferred
  • Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payers strongly preferred.
  • Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.

 

Education: 

  • High school diploma or GED
Employment Type: OTHER

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