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Collection Agency Jobs in Alabama (NOW HIRING)

USA Health

Medical Billing & Collection Specialist

Mobile, AL · On-site

$15 - $19.25/hr

... collection agency or attorney; reviews Mobile County Record for court action involving patient ... encounters; submits encounters for estate filing; maintains a thorough and current knowledge of ...

Prescient Edge

Mid Collection Manager

Mooresville, AL · On-site

Job Title Mid Collection Manager Location Huntsville, AL 35649 US (Primary) Category Intelligence ... an agency recognized by the U.S. Department of Education. * An additional 4 years of experience in ...

Huntsville Hospital Health System

Pt Liab Rep - CBO2

Arab, AL · On-site

$15.50 - $20.75/hr

The Patient Liability Rep is responsible for determining accounts are to be deemed bad debt and the assignment of those accounts to appropriate collection agency. Also assists in the identification ...

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Collection Agency information

See Alabama salary details

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How much do collection agency jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for collection agency in Alabama is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a Collection Agent, and why are they important?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.
What are popular job titles related to Collection Agency jobs in Alabama? For Collection Agency jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Collection Agency jobs in Alabama look for? The top searched job categories for Collection Agency jobs in Alabama are:
Collection Agency jobs near you
CLN Collections Specialist, Part Time, Days

CLN Collections Specialist, Part Time, Days

Huntsville Hospital Health System

Decatur, AL • On-site

$15.25 - $20.50/hr

Other

Posted 10 days ago

Huntsville Hospital Health System rating

6.0

Company rating: 6.0 out of 10

Based on 203 frontline employees who took The Breakroom Quiz

731st of 877 rated healthcare providers

Job description

Overview

Responsible for the collection of patient account balances. TYPICAL PHYSICAL DEMANDS: Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients, physicians and staff. Contact may involve dealing with angry or upset people. Work may be stressful at times. Evening and Weekend work may be required.

Responsibilities

Identifies delinquent accounts, aging period and payment sources. Reviews each account by computer, reports and other information sources. Performs collection actions including contacting patients by statement, telephone and letter for all current accounts as well as old company accounts. Evaluates patient financial status and establishes budget payment plans. Reviews accounts for possible assignment to collection agency, makes recommendations to Controller and prepares information for collection agency. Identifies and resolves patient billing complaints. Researches guarantor credit balances. Assists in answering telephone, routing calls and providing requested information as needed. Regularly reviews and acts on deceased and no statement accounts per office policy. Assists in care and maintenance of department equipment. Participates in educational activities and attends required meetings. Maintains strictest confidentiality. Performs related work as required.

Qualifications

Education Required High School Diploma or GED required.

Education Preferred

License, Certification and/or Registration

Experience One year of collection experience.

Additional Skills/Abilities Requires knowledge of medical billing/collection practices. Knowledge of basic medical coding. Knowledge of insurance agency operating procedures and practices. Knowledge of governmental legal and regulatory provisions related to collection activities. Skill with computer applications and use of calculator. Ability in establishing and maintaining effective working relationships with co-workers, supervisors, and the public. Ability to communicate clearly. Ability to work independently. Knowledge of the organizations policies and procedures. Ability to maintain confidentiality of sensitive information. Upholds effective work habits including, but not limited to, regular attendance, teamwork, initiative, dependability, and promptness. Some medical insurance background preferred.

Employment Type: OTHER

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