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Collection Agency Jobs in Chicago, IL (NOW HIRING)

Addison Group

Credit and Collections Specialist

Chicago, IL · On-site

$30 - $35/hr

... collection agency when appropriate. · Resolve agency discrepancies with Sales and identify those accounts that chronically short-pay invoices in an effort to limit issues on a continuous basis. · ...

D & A Services, LLC

Collector

Des Plaines, IL

$17 - $23/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Collector

Des Plaines, IL · On-site

$18 - $23/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Collector

Des Plaines, IL · On-site

$18 - $23/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

Evaluate and optimize collection agency performance, vendor relationships, internal and field collection activities, and external partner effectiveness to improve revenue recovery outcomes. * Develop ...

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All JobsCollection Agency JobsCollection Agency Jobs in Chicago, IL

Collection Agency information

See Chicago, IL salary details

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How much do collection agency jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection agency in Chicago, IL is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What cities near Chicago, IL are hiring for Collection Agency jobs?

Cities near Chicago, IL with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 11% Part Time, and 12% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,962 per year, or $20.7 per hour.

Commercial Collection Manager (Remote)

American Financial Management, Inc.

Rosemont, IL • Remote

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.

Location:

  • 100% Remote

Skills:

  • Strong written, verbal, listening and communications skills
  • Problem solving and negotiation skills
  • General computer skills with the ability to type
  • Thrives working in a fast-paced environment
  • Ability to foster a balanced environment of motivation and accountability

Key Responsibilities:

  • Ensure both internal and client work standards are met
  • Monitor agent work efforts throughout the day; proactively address & resolve deficiencies
  • Interpret KPI’s and provide ongoing training and development
  • Audit account-level activity and provide constructive feedback and instruction
  • Evaluate calls to ensure compliance and negotiation effectiveness
  • Meet and exceed monthly recovery goals

Qualifications:

  • Experience leading a third-party collection team of 10-20 agents
  • Proven track record of exceeding revenue goals in a third-party collection environment
  • Ability to interpret and leverage performance reports and KPI data

Benefits:

  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • Flexible paid time off and holidays
  • Life insurance
  • AD&D insurance
  • 401K