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Collection Agency Jobs in Philadelphia, PA (NOW HIRING)

Community Investment Strategies

Collections Manager

NJ · On-site

Transfers bad debt cases to collection agency in accordance with policy and procedure * Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and ...

UWH of Pennsylvania

Medical Biller

Doylestown, PA

$17.75 - $23/hr

Processes past due statements to the collection agency * Answer calls in the Billing Department, assisting staff as well as patients. * Consistently demonstrates internal and external quality ...

J.G. Wentworth Company

Account Manager

King Of Prussia, PA · On-site

$75 - $100/hr

Contact and negotiate directly with creditors and collection agencies to reach debt settlement agreements on behalf of clients. * Analyze client financial profiles, account balances, and creditor ...

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Collection Agency information

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How much do collection agency jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for collection agency in Philadelphia, PA is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities near Philadelphia, PA are hiring for Collection Agency jobs?

Cities near Philadelphia, PA with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 10% Part Time, and 14% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $42,051 per year, or $20.2 per hour.

Collections Manager

Community Investment Strategies

NJ • On-site

Full-time

Medical, Dental, Life, PTO

Re-posted 16 days ago

Job description

Responsibilities Include:

  • Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment
  • Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management
  • Resolves cash application issues in conjunction with the AR Specialist
  • Research and reconcile resident ledgers
  • Works with other team members to resolve and collect payments for disputed charges
  • Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies
  • Manage all notices and late fees in accordance with policy and procedures
  • Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met
  • Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services
  • Actively monitors all payment commitments on a consistent basis and takes appropriate action
  • Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis
  • Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings
  • Understands Court procedures including liaison with court officials and legal services as required
  • Files and follows through on small claims proceedings
  • Coordinates lock outs in conjunction with Property Managers
  • Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property
  • Transfers bad debt cases to collection agency in accordance with policy and procedure
  • Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery
  • Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies
  • Liaison between company and collection agency

Benefits:  Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays.  Eligible for benefits 30 days after employment.

Salary:  Based on Experience

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