Collection Agency Jobs in Hamilton, ON (NOW HIRING)

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

goeasy Ltd. is seeking a Third Party Collections Administrator to support our Insolvency & Collections Administration team. In this role, you will be responsible for the day-to-day administration and oversight of third-party collection agency accounts, ensuring accurate account placement, reconciliation, reporting, and compliance with company and regulatory requirements. Working closely with both internal stakeholders and external agency partners, you will help drive operational excellence, support recovery performance, and contribute to delivering positive customer outcomes while safeguarding the integrity of our collections process.

A day in the life of a Third Party Collections Administrator: 

• Manage the day-to-day administration of third-party collection agency accounts, ensuring accurate and timely placement, maintenance, withdrawal, and settlement processing.
• Serve as a primary point of contact for internal business units and external collection agencies, responding to inquiries, resolving routine issues, and coordinating account-related activities.
• Prepare, validate, and upload agency placement files while maintaining accurate account records.
• Provide agencies with account-related documentation, media files, legal documentation, customer correspondence, and other supporting records required to facilitate collection activities and dispute resolution.
• Monitor and process account updates, payment applications, dispute resolutions, insolvencies, recalls, and other account status changes.
• Support account reconciliations, remittance reviews, invoice verification, and the accurate recording of financial transactions.
• Assist with monitoring agency compliance with contractual agreements, company policies, privacy requirements, and regulatory standards.
• Compile agency performance data, maintain scorecards and key performance metrics, and assist with operational and management reporting.
• Coordinate with internal stakeholders regarding escalations, legal requests, customer disputes, settlements, repossessions, insurance matters, and other specialized account activities.
• Participate in agency and internal meetings, support process improvements, maintain procedures, and assist with onboarding new agency partners and future debt sale activities.

What we are looking for: 

• Post-secondary education in Business Administration, Finance, Accounting, Economics, or a related field.
• Collections, credit, or financial services certifications would be considered an asset.
• 1-3 years of experience in Financial Services, Collections, Recoveries, Credit Operations, or Loan Servicing.
• Experience working with third-party collection agencies, law firms, debt buyers or outsourced service providers.
• Experience administering account portfolios, processing account placements, recalls, settlements, and payment reconciliations.
• Intermediate proficiency with Microsoft Excel (Pivot Tables, VLOOKUPS, Data Validation, basic reporting and analysis)

Why work with us? 

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• State of the art office, with free Company Gym, Games Room 
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
• For complete picture of total rewards, please click here.

We are offering $40,000.00 - $43,000.00/ year CAD for this role. 

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.