Collection Agency Jobs in Hamilton, ON (NOW HIRING)

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

A day in the life of a Insolvency Administrator:

• Manage and process Debt Management Program accounts from the creditor's perspective, ensuring timely payment reconciliation and maintaining effective communication with credit counseling agencies.
• Review and process Bankruptcy and Consumer proposal correspondence and documents for all secured and unsecured accounts, including file assessments for voting purposes, filing proof claim and complete the proxy information.
• Generate a daily detailed report for accounts that are scheduled to charge off due to Consumer Proposal and Bankruptcy.
• Process customer payments/dividends from various remittance streams such as Credit Counselling and Trustees.
• Liaise and coordinate with Finance department to reconcile the transactions that have been processed weekly and resolve discrepancies as occurs.
• Process deferral payment batch file in support of collection efforts.
• Provide timely and effective resolutions to escalated Insolvency and collection issues.
• Process invoices, audit financial transactions, and provide financial statements and payout statements to collection agencies.
• Maintain 3rd party files, process inquires and purchase requisitions and 3rd party vendor remittance requisitions.
• Assist and fulfill 3rd party collection agencies’ requests such as providing copy of media files, legal proceeding status and address balance discrepancy.
• Ensure a positive customer service experience, by supporting and handling Retail network queries efficiently and effectively.

What we are looking for:

• 1 - 3 years’ experience within the Financial Services Industry in a related role.
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
• Operating hours are 8:30 am to 5:00 pm, Monday to Friday, these hours are subject to change based on our business requirements.
• Fast-paced, multiple priority environment

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances. 
• Access 24/7 healthcare with Virtual Doctor Appointments. 
• Personalize your benefits with a customizable package including options for 100% coverage. 
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.  
• For complete picture of total rewards, please click here.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$40,000.00 - $42,000.00 CAD

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment: 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.