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Collection Agency Jobs in Nevada (NOW HIRING)

CLARK COUNTY CREDIT UNION

COLLECTOR

Las Vegas, NV · On-site

$24.50 - $27.22/hr

... collection agency - Processes delinquent accounts for charge off. - Demonstrates judgment and discretion within the framework of all applicable regulations and policies. - Posting loan payments ...

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How much do collection agency jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection agency in Nevada is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $23.51 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What cities in Nevada are hiring for Collection Agency jobs?

Cities in Nevada with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Nevada as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,435 per year, or $20.4 per hour.

Account Resolution Counselor - Las Vegas, Nevada

CommunityAmerica Credit Union

Las Vegas, NV

$13.25 - $18.25/hr

Full-time

Re-posted 10 days ago

CommunityAmerica Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Summary

The Account Resolution Counselor provides professional, prompt financial service to all members, with a strong emphasis on service.  Responsible for the control, documentation and follow up of:  delinquent consumer loans, delinquent real estate loans, delinquent credit card accounts, this included business and personal loans.  All accounts are to be resolved in the best interest of the credit union by following established policies, procedures, laws and regulations.

Position Hours:

  • Monday-Friday from 9am PT - 6pm PT, and rotating Saturdays from 6am PT - 2:30pm PT
Duties & Responsibilities
  • Contact, control and follow up all delinquent accounts by phone and/or letter.
  • Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements.
  • Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current.
  • Provide counseling and budgeting suggestions in assisting members with repayment of obligations.
  • Record and document discussions with and/or promises from members on the Collection System.
  • Provide accurate account information using account security procedures.
  • Perform financial transactions in an efficient and precise manner.
  • Recognize account flags such as: account holds bankruptcy, repossession or legal.
  • Determine, recommend and use good judgment when collateral should be repossessed, real estate should be foreclosed upon, or when accounts should be referred to a collection agency or attorney.
  • Responsible for Right to Cure notices, collection letters, and any other relevant letters to properly collect accounts.
  • Secure and interpret necessary credit bureau reports.
  • In depth knowledge of the credit unions collections, lending, imaging and credit card systems.
  • Promotes honest and open communication throughout the credit union.
  • Demonstrates courtesy, tact, respect, and an overall genuine interest in the success and welfare of others.
  • Effectively handles stressful situations.
  • Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics.
  • Work with other credit union departments to insure the workflow or process is providing the best service to the members.
  • Assist in the training of new employees.
Requirements

Education and Experience Requirements:

Four-year degree and one year of collection experience preferred.  In place of a degree, three years of collection experience could be substituted.

Required Knowledge, Skills and Abilities:

  • General knowledge of collection practices.
  • Must have experience in collections of Installment, Credit Card and Real estate Loans.
  • Knowledge of credit union services and products.
  • Must be able to appropriately resolve conflicts and escalated issues.
  • Must be PC literate.
  • Ability to conform to new policies/initiatives.
  • Must be organized and detail oriented.
  • Able to function and thrive in a high volume production environment.
  • Able to work effectively individually and within a team environment.
  • Ability to resolve interpersonal conflict and miscommunications.
  • Ability to communicate effectively in writing and orally.
  • Ability to resolve interpersonal conflict and miscommunications.
  • Ability to maintain a high level of confidentiality.
  • Must be able to be bonded.
Employment Type: FULL_TIME

What CommunityAmerica Credit Union employees say

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