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Client Support Representative Jobs (NOW HIRING)

Global Payments

Client Support Representative

Lenexa, KS · On-site

$15.50 - $20.50/hr

The Client Support Representative (CSR) is an entry level position, acting as the first tier of triage for all incoming client/resident communications. The CSR's primary objective is to ensure ...

Zact

Fintech Client Support Representative

$17 - $22.25/hr

Client Support Representative We're seeking a Client Support Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling ...

Luxury Presence

Client Support Representative

Phoenix, AZ

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

SHAZAM

Client Support Representative

Des Moines, IA · On-site

$21 - $25/hr

SHAZAM is looking for a Client Support Representative to join our client support team. In this role, you will answer calls from clients and resolve issues in a timely and efficient manner. What you ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

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How much do client support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for client support representative in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Client Support Representative (CSR) role is typically considered a good entry-level position because it requires strong communication skills, customer service experience, and often provides on-the-job training. It offers opportunities to develop skills in problem-solving, product knowledge, and client interaction, which can serve as a foundation for career growth in customer service or related fields.

What are the key skills and qualifications needed to thrive as a Client Support Representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

How can I make 2000 a week working from home?

A Client Support Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing earnings may involve handling high-volume or specialized accounts, working overtime, or taking on multiple clients, depending on the company's pay structure and workload. Building expertise in customer service tools and maintaining consistent performance can also contribute to higher income levels.

How does a Client Support Representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.

What job makes $10,000 a month without a degree?

A Client Support Representative typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in support roles are rare; however, some sales or technical support positions with commissions or bonuses can reach that level, especially in high-demand industries or with advanced certifications. Most roles requiring no degree tend to have lower average salaries, but top performers in certain niches can achieve higher income through performance-based pay.
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Client Support Representative jobs near you
Client Support Representative

Client Support Representative

Global Payments

Lenexa, KS • On-site

$15.50 - $20.50/hr

Other

PTO

Posted 8 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About the role:

The Client Support Representative (CSR) is an entry level position, acting as the first tier of triage for all incoming client/resident communications. The CSR's primary objective is to ensure incoming client support inquiries are responded to and resolved with speed, efficiency and professionalism. The CSR should always strive to go the extra mile to encourage client retention and is responsible for providing an above-average level of client/resident satisfaction. To be successful, the CSR must have an in-depth knowledge of company products and services, effective communication skills and a genuine desire to assist and resolve issues. Along with providing excellence in service, the CSR will meet both team and personal goals as defined by the Client Operations Manager.

What you'll do here:

  • Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
  • Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
  • Proactively identify and escalate at-risk clients and issues to team lead
  • Embrace change and continually participate in suggestions to process improvements while promoting the Zegoculture and spirit of teamwork
  • Demonstrate an increasing level of knowledge and comprehension of Zegoproducts and partner integrations
  • Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
  • Ensure compliance with Zegospecifications and regulations and follow established policies, procedures and workflows
  • Inform clients of new updates to services, seek opportunities to increase client's utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
  • Assist with and contribute to marketing and advertising initiatives
  • Consistently meet personal/team goals and quotas and adhere to established work schedule
  • Participate in POD Meetings

Why you should work here:

  • The company culture and in-office perks are incredible
  • Flexible paid time off
  • Tier based promotional career-pathing

About you:

  • Familiarity with CRM, support & ticketing software systems and practices
  • Proven ability to work in a fast paced, team centered work environment
  • Proficiency with Microsoft Suite Products (Microsoft Excel, Word and PowerPoint)
  • Excellent communication- verbal, written, interpersonal with strong active listening skills
  • Ability to demonstrate effective problem solving skills and strong client orientation
  • Detail-oriented and dependable, with a positive and inquisitive attitude
  • Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
  • Exhibit a high degree of self-motivation and drive

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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