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Client Support Representative Jobs in Framingham, MA

NQA

Client Support Representative

Acton, MA · On-site

$18.25 - $24/hr

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer ...

NTI

EASY Application Support Representative

Boston, MA · Remote

$13.35/hr

Representatives do not recommend products, explain coverage options, provide guidance, influence ... Accurately enter client responses into the EASY system. * Follow approved scripts, procedures ...

(unknown company)

Customer Service Representative

Newton, MA

$17.50 - $23.75/hr

Description Client Support Advisors (CSA's) are the primary research and technical troubleshooting ... As a CSA on our team, you represent the voice of our client. CSA's collaborate across and outside ...

(unknown company)

Customer Service Representative

Newton, MA · On-site

$17.50 - $23.75/hr

Company Description Description Client Support Advisors (CSA's) are the primary research and ... As a CSA on our team, you represent the voice of our client. CSA's collaborate across and outside ...

Artech Information System LLC

Deskside Support

Quincy, MA · On-site

$21.25 - $27/hr

Deskside Support Representative Distributed Client Services Location: QUINCY,MA Duration: 12 months with possible extension. Desk side troubleshooting, Win 7 Operating system. Remote take-over skills ...

Vinfen

Autism Support Broker

West Roxbury, MA · On-site

$27.68/hr

The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to ... • Represents Vinfen in professional, trade, regulatory and funding source organizations ...

Nexxaworks

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... center operations, and client support within a structured and team-oriented environment.

CFS, Inc.

Client Solutions Representative

Norton, MA · Hybrid

$16.25 - $22/hr

In this hybrid role, you will provide high-level support to our outside sales team while directly ... Responsibilities Position reports to the Director of Client Success. Work with team members to ...

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Client Support Representative information

See Framingham, MA salary details

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How much do client support representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for client support representative in Framingham, MA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.49 per hour, depending on experience, location, and employer.

How does a client support representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.

What are the key skills and qualifications needed to thrive as a client support representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

Is remote client support representative a stressful job?

Remote client support representatives often experience stress due to handling customer inquiries, troubleshooting issues, and meeting performance metrics. The job requires strong communication skills and the ability to manage challenging interactions, which can contribute to stress levels, especially during high call volumes or difficult situations.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.
Client Support Representative jobs near you
Infographic showing various Client Support Representative job openings in Framingham, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,945 per year, or $19.2 per hour.

Client Support Representative

Acton, MA • On-site

NQA
See more jobs at NQAexternal

$18.25 - $24/hr

Full-time

Re-posted 6 days ago

Job description

** THIS IS A TEMP-TO-PERM POSITION**


Role of the Department:

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.

Job Purpose:

  1. Proactive Client contact
  2. Aid in maintenance of various reports of status
  3. Create and maintain client information in our database, EQM
  4. Responsible for complex clerical assignments following established procedures
  5. Secures information from various sources in production of reports and listings
  6. Interacts with clients in a professional manner to provide assistance when needed
  7. Process customers through the certification process
  8. Maintain multisite audit sampling planners


Principal Tasks: 

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.

The specific duties of the Client Support Representatives are as follows:

  • Day to day maintenance and security of assigned Client in database.
  • Direct support of assigned Client requirements & needs
    - Scheduling of all audit activities
    - Questions and answers
    - Requests and inquires
    - Updates information and new developments
    - Provides client notifications of activities
    - Levels of Client satisfaction
    - Use of Registration and NQA Logo
    - Adhering to established KPI’s of the Customer Service Group
  • Maintenance of Client Registration
    - Provides work order or activity information
    - File reviews (unless as defined by accreditation schemes)
    - CAP "chasing" & reviews
    - Conducted Reviews
    - Support other cell or company initiatives related to the client
    - Provides input to the Blue List as appropriate
    - Support program management efforts as appropriate
    - Certificate Maintenance
    - Multisite audit planners and associated multisite required documents
  • Financial Support
    - Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)
    - Client collections
  • Business Development
    - Identifying cross selling opportunities for Business Development
    - Support client quotation process as needed
  • Championing Clients needs for NQA
  • Anticipating clients needs
  • Coordination of all activities associated with client


Qualifications and Experience:

  • High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
  • Knowledge of ISO 9000 and related ISO registration/certification schemes
  • Knowledge of Microsoft Office and other computer programs
  • Excellent administrative, communications and client telephone contact skills are essential.

Notes:

  • Temp-to-perm position
  • Remote

Monday - Friday, 8:30 AM EST – 5 PM EST
40 hours per week

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