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Client Support Representative Jobs in California

Global TekMed

Client Support Representative

Chula Vista, CA · On-site

$17 - $22.50/hr

Position Overview The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management's request, reviewing client medical ...

POS360

Client Support Representative I

Thousand Oaks, CA · On-site

$22/hr

About The Role As a Client Support Representative, I (CSR1), you will be the first point of contact for our merchant clients, providing timely, knowledgeable assistance across phone, email, and SMS ...

PactFi

Client Support Engineer

San Francisco, CA

... of whom represent the top 3 players in the private credit space by both size (AUM) and deal ... About the Job We\'re seeking a Client Support Engineer to drive technical execution across the end ...

PactFi

Client Support Engineer

San Francisco, CA · On-site +1

$130K - $150K/yr

... of whom represent the top 3 players in the private credit space by both size (AUM) and deal ... About the Job We're seeking a Client Support Engineer to drive technical execution across the end ...

New

HUB International

Client Support Specialist

Newport Coast, CA · On-site

$19.25 - $26/hr

Personal Lines Client Service Specialist In a rapidly changing world, HUB advises businesses and ... Our growing team of professionals across North America represents a broad, deep and one-of -a kind ...

Squaremouth

Client Support Specialist

Newport Coast, CA · On-site

$19.25 - $26/hr

Personal Lines Client Service Specialist In a rapidly changing world, HUB advises businesses and ... Our growing team of professionals across North America represents a broad, deep and one-of-a-kind ...

ICONMA

Sales Support Representative

San Diego, CA

$20.25 - $27.50/hr

Duties: The Sales Support Representative provides critical administrative support to client global sales team to improve the productivity, effectiveness, efficiency, ROI and job satisfaction of ...

HUB International

Client Support Specialist

Newport Beach, CA · On-site

$19.25 - $26/hr

Our growing team of professionals across North America represents a broad, deep and one-of -a kind ... THE OPPORTUNITY: The Personal Lines Client Service Specialist is responsible for providing ...

HUB

Client Support Specialist

Newport Beach, CA · On-site

$25/hr

Our growing team of professionals across North America represents a broad, deep and one-of -a kind ... THE OPPORTUNITY: The Personal Lines Client Service Specialist is responsible for providing ...

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All JobsClient Support Representative JobsClient Support Representative Jobs in California

Client Support Representative information

See California salary details

$11

$18

$24

How much do client support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support representative in California is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client support representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

How does a client support representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.
What cities in California are hiring for Client Support Representative jobs? Cities in California with the most Client Support Representative job openings:
What are popular job titles related to Client Support Representative jobs in CA? For Client Support Representative jobs in CA, the most frequently searched job titles are:
Client Support Representative jobs near you
Infographic showing various Client Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Client Support Representative I

POS360 Inc.

Westlake Village, CA • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Client Support Representative

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.

As a Client Support Representative, you will be the first point of contact for our merchant clients, providing timely, knowledgeable assistance across phone, email, and SMS channels. You will develop deep familiarity with the POS360 ecosystem and play a critical role in ensuring our clients experience seamless, uninterrupted operations. This role is ideal for a tech-savvy, client-focused professional who thrives in a fast-paced environment and takes pride in delivering exceptional service.

What You'll Own & Drive

POS Ecosystem Knowledge & Technical Proficiency

  • Develop and maintain comprehensive working knowledge of POS360 software, hardware, and all attached peripherals.
  • Support the assembly, configuration, and deployment of terminals and processing equipment; assist with inventory management.
  • Learn and apply a variety of internal software applications as required by the role.

Frontline Client Support

  • Serve as the primary point of contact for inbound client inquiries via telephone, email, and SMS.
  • Accurately triage and route calls and support requests to the appropriate team members or departments.
  • Utilize Zoom Contact Center and its full suite of features to manage and document client interactions.
  • Conduct remote product training sessions with merchants using screen-share technology, ensuring clients are confident and capable users of their POS systems.

Merchant Account Maintenance & Coordination

  • Collaborate with internal departments, external agents, and vendors to ensure accurate account setup and appropriate pricing structures for each merchant.
  • Proactively monitor and maintain the health of merchant POS systems, escalating issues as needed to minimize client downtime.
Qualifications

Required

  • Minimum 6 months of experience in a client-facing or customer service role
  • Demonstrated ability to troubleshoot both hardware and software issues in a live production environment.
  • Strong written and verbal communication skills, with the ability to translate technical concepts clearly and professionally for non-technical audiences.

Preferred

  • Associate's degree in Computer Science, Marketing, Communications, or related field.
  • Prior experience supporting POS systems in retail, restaurant, or hospitality environments.
  • Exposure with payment processing workflows or PCI-compliant environments.
  • Bilingual proficiency in English/Spanish or English/Arabic is a significant plus.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Flexible working hours
  • Free on-site gym access

Position is full-time from our Westlake Village, CA office. Compensation: $22.00 hour

POS360, Inc, Is A Drug Free Workplace Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.

POS360, Inc. Is An Equal Opportunity Employer Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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