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Client Support Representative Jobs in California

OpsFi

Support Representative (US-Based)

California City, CA · On-site

$22 - $29.75/hr

Our client is an InsurTech firm based in California in the United States leveraging modern software ... We are looking to recruit a Support Representative to join their offshore division, that will work ...

New

IPS Group Inc.

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

Maverick Payments

Merchant Support Rep I

Calabasas, CA · On-site

$23 - $26/hr

Under the direction of the Manager of Client Services, the Merchant Success Representative I, is responsible for providing payments related support services while ensuring superior client experience ...

Artech

Customer Support Representative-II

San Francisco, CA · On-site

$18.75 - $25.50/hr

Customer Support Representative-II Location: Remote Duration: 3 months contract Job ID: #25-54023 ... Client is piloting white glove grocery delivery service. You will be joining a small team ...

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Client Support Representative information

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How much do client support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support representative in California is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client support representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

How does a client support representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.
What cities in California are hiring for Client Support Representative jobs? Cities in California with the most Client Support Representative job openings:
What are popular job titles related to Client Support Representative jobs in CA? For Client Support Representative jobs in CA, the most frequently searched job titles are:
Client Support Representative jobs near you
Infographic showing various Client Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Support Representative (US-Based)

OpsFi

California City, CA • On-site

$22 - $29.75/hr

Full-time

Posted 2 days ago

New

Job description

OpsFi is a growing, boutique accounting and advisory firm servicing high growth clients in the tech industry.
This role is a hybrid position based in the United States. Our client is an InsurTech firm based in California in the United States leveraging modern software platforms, AI risk modelling, and state-of-the-art hardware engineering to provide next-generation insurance solutions for B2C and B2B customers in the United States.
We are looking to recruit a Support Representative to join their offshore division, that will work exclusively for their Customer Support team (i.e. fully integrated into their team and workflows). You will work on a hybrid model with global teams. This is an exciting opportunity to collaborate across cross-border markets and work alongside a dynamic team building out cutting-edge products in the insurance and tech space.
We are growing the structure in the United States, and the titles will evolve as the structure takes shape, so it is a great time to join the team. This opportunity would suit an individual who is looking to progress their career and develop their professional skills in an exciting new space.
Key Responsibilities
In this role, you will serve as the primary point of contact for our customers, resolving enquiries across phone, email, and live chat while ensuring a seamless user experience. Your responsibilities include but are not limited to:
  • Customer Communication & Call Handling: Manage incoming phone calls, emails, and live chat requests from clients, providing prompt, empathetic, and professional resolution.
  • Troubleshooting & Issue Resolution: Diagnose, investigate, and resolve customer enquiries, account issues, or technical glitches efficiently.
  • Ticket Management: Maintain accurate records of all customer interactions, tagging and tracking support tickets through to resolution using our CRM and helpdesk software.
  • Cross-Functional Escalation: Identify complex technical bugs or high-level account issues and escalate them accurately to internal product, operations, or engineering teams.
  • Process & Knowledge Base Support: Assist in building and updating internal troubleshooting guides, customer FAQs, and support documentation to improve service efficiency.

Requirements
  • Experience: 3-5 years of experience in customer support, technical helpdesk, or client services experience within an InsurTech, insurance, FinTech, or financial SaaS environment, with a proven track record of handling high-volume phone support.
  • Communication Skills: Exceptional verbal and written communication skills with an articulate phone manner, active listening ability, and strong conflict-resolution skills.
  • Tooling & Tech Stack: Proficiency with modern customer support platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, or HubSpot) and standard ticket-tracking tools.
  • Problem-Solving & Adaptability: Strong analytical mindset to troubleshoot user problems quickly, paired with the flexibility to adapt as products, systems, and workflows evolve.

Benefits
On offer for the right candidate is a competitive package with the opportunity to progress their career in a fast-paced, growing and dynamic firm.
If you believe you meet the qualifications and experience required, please submit your application for this role.
We look forward to hearing from you and potentially welcoming you to our team as a valuable asset to our company.

Apply