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Client Success Associate Jobs in Ohio (NOW HIRING)

BDO USA

D365 Client Relationship Manager

Akron, OH · On-site

  • Retirement

Captures business objectives, priorities, and success criteria; maintain a shared client success ... Supports, mentors, and guides associates/senior associates supporting client delivery; contribute ...

New

Avomind

$90 - $130/hr

WHO WE ARE Our client is a global digital solutions company with approximately 11,000 associates ... Well-versed in the intricacies of business, specifically in knowing how to ensure client success

New

RBC

Client Associate/Registered Client Associate

Westlake, OH · On-site

$45K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Associate/Registered Client Associate, become a trusted resource to our clients ... success that is mutual. * A comprehensive Total Rewards Program include competitive compensation ...

84.51°

Senior Client Partnerships Executive (P572)

Cincinnati, OH · On-site

$100K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partners with the Client Success team to drive the selling cycle with a portfolio of CPG and / or ... Below is a list of some of the benefits we offer our associates: * Health: Medical: with ...

The Shipyard

Associate Vice President, Client Engagement

Columbus, OH · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Associate Vice President with economic development and/or public interest experience to lead client ... Success in this role requires someone who can quickly understand complex subject matter, distill it ...

The Shipyard

Associate Vice President, Client Engagement

Columbus, OH · On-site +1

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Associate Vice President with economic development and/or public interest experience to lead client ... Success in this role requires someone who can quickly understand complex subject matter, distill it ...

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Showing results 21-40

All JobsClient Success Associate JobsClient Success Associate Jobs in Ohio

Client Success Associate information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do client success associate jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success associate in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Ohio?

The most popular types of Client Success jobs in Ohio are:

What are popular job titles related to Client Success Associate jobs in Ohio?

For Client Success Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Ohio look for?

The top searched job categories for Client Success Associate jobs in Ohio are:

What cities in Ohio are hiring for Client Success Associate jobs?

Cities in Ohio with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

D365 Client Relationship Manager

BDO USA

Akron, OH • On-site

Full-time

Retirement

Posted 2 days ago

New

Job description


Job Summary:
The Client Relationship Manager (CRM) is a customer-facing Manager within the support practice, responsible for the overall relationship, retention, and service experience for a portfolio of managed services clients leveraging Microsoft Dynamics 365 business applications (Customer Engagement (CE), Finance & Operations (F&O), Business Central (BC)) and/or the Power Platform. This role serves as the primary client point of contact and trusted advisor-leading account governance and success planning while coordinating with delivery teams to ensure support outcomes, SLA/KPI attainment, and continuous improvement.
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and validate issues, and partner effectively with functional and technical teams to accelerate resolution and value realization.
Job Duties:
Client Relationship & Governance
  • Owns and manages client relationships for assigned support accounts; build strong relationships with business and IT stakeholders, including executive sponsors
  • Establishes and maintains client governance (cadence, stakeholders, decision rights, communications model) and act as the primary escalation point for relationship and satisfaction concerns
  • Captures business objectives, priorities, and success criteria; maintain a shared client success plan aligned to D365 (CE/F&O/BC) and/or Power Platform outcomes
  • Leads regular business reviews (weekly/monthly/quarterly) with clients and internal leadership, covering service performance, trends, risks, and recommended actions

Hands-On D365 / Power Platform Engagement
  • Maintains working, practical knowledge of Dynamics 365 CE, F&O, BC, and Power Platform capabilities, common configurations, and typical support patterns
  • Hands-on in client environments as needed to support delivery, including (as appropriate) reproducing issues, reviewing setup/configuration, validating fixes, and confirming expected outcomes with users
  • Partners with delivery teams to assess impacts of Microsoft releases, platform changes, integrations, and environment management (e.g., sandbox vs. production) on support operations and client roadmaps
  • Helps translate client business process needs into actionable support work items (incidents/requests/problems) with clear acceptance criteria and priority
  • Supports knowledge capture and reuse by contributing to runbooks, known error documentation, and client-specific operational procedures

Service Delivery Oversight (Support Practice)
  • Coordinates day-to-day managed services delivery across D365/Power Platform support teams, ensuring timely progress on incidents, service requests, problems, and minor enhancements
  • Monitors and reports SLA/KPI performance (e.g., response/resolution performance, backlog aging, defect recurrence, CSAT) and drive corrective actions when targets are missed
  • Provides leadership during high-severity incidents and critical business-impacting issues-ensuring clear client communication, internal alignment, and documented follow-through
  • Identifies recurring issues and root causes; partner with delivery to implement service improvement plans, knowledge management, and prevention strategies

Account Strategy, Commercial Management & Growth
  • Leads account planning activities including support roadmaps, budget alignment, demand forecasting, and prioritization with the account team and delivery leadership
  • Identifies and advances opportunities within existing clients (additional support coverage, optimization, managed enhancements, advisory, training, or related D365/Power Platform services)
  • Manages renewals, contract administration, and change requests; negotiate scope and commercial terms consistent with organizational standards and delivery capacity
  • Tracks account financial performance in partnership with practice/account leadership; balance client outcomes, delivery quality, and profitability

Cross-Functional Leadership & Practice Contribution
  • Facilitates consolidated communications between client stakeholders and internal teams (support, engineering, operations, security, project teams) to ensure clarity and accountability
  • Supports, mentors, and guides associates/senior associates supporting client delivery; contribute to performance feedback and professional development activities
  • Leads or participates in internal initiatives to improve support practice maturity (KPIs, reporting, playbooks, process improvements, tooling/ITSM enhancements)

Supervisory Responsibilities:
  • Provides day-to-day leadership to support team members aligned to assigned clients, ensuring delivery consistency and a strong client experience
  • May manage direct reports; provides coaching, development support, and input into performance evaluations
  • Acts as a career advisor to associates and senior associates as assigned

Qualifications, Knowledge, Skills and Abilities:
Education:
  • Bachelor's degree AND six (6) or more years of industry experience with ERP systems, required; OR
  • High School Diploma/GED AND seven (7) or more years of industry experience with ERP systems, required

Experience:
  • Six (6) or more years of experience in client relationship management and/or service delivery within B2B IT managed services, required
  • Three (3) or more years of experience managing delivery against SLAs/KPIs and driving service improvement, required
  • Experience in requirements discovery, roadmap planning, and advising clients on technology solutions/outcomes, required
  • Experience coordinating cross-functional delivery teams and managing escalations in an operations/support environment, required
  • Experience supporting and administering business applications in a managed services model such as Dynamics 365 (F&O, BC, CE, and/or Power Platform), required

License/Certifications:
  • Microsoft D365 certifications, preferred

Software:
  • Experienced with one (1) or more of the following Microsoft Dynamics 365 solution suite, required:
    • Customer Engagement (CE)
    • Finance & Operations (F&O)
    • Business Central (BC)
    • Power Platform (Power Apps, Power Automate, Power BI)
  • Azure DevOps (ADO), required
  • Proficient in the use of Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint), required
  • IT Service Management (ITSM) platform experience within ServiceNow, preferred
  • Client Relationship Management (CRM) platform experience within Microsoft Dynamics CRM, preferred

Language:
  • N/A

Other Knowledge, Skills & Abilities
  • Strong client presence and ability to communicate effectively with both technical and business audiences
  • Excellent organizational, prioritization, and multi-tasking skills; comfortable in deadline-driven environments
  • Ability to assess and communicate risk, drive mitigation plans, and manage escalations calmly and effectively
  • Strong business acumen, including comfort with renewals, change requests, and scope/terms negotiation
  • Familiarity with services-oriented sales cycles and the ability to identify cross-sell opportunities within existing accounts
  • Ability to travel as needed for client meetings and internal events

Keywords: Client Relationship Manager, Customer Success Manager, Service Delivery Manager, D365, Dynamics 365, Support, Managed Services, Finance & Operations, Finance and Operations, F&O, F&SC, Customer Engagement, CE, Business Central, BC, Power Platform, Technical Account Manager, business applications, Account Manager Microsoft, Dynamics, ERP, CRM, QBR
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $125,000 - $185,000
Maryland Range: $125,000 - $185,000
NYC/Long Island/Westchester Range: $125,000 - $185,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
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