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Client Services Manager Jobs in Silver Spring, MD

Moveable Feast

Be Seen First

Client Services Coordinator II

Baltimore, MD · On-site

$27.41/hr

Managing Volunteers and Training · Managers workplans for and supervises volunteers and interns ... services field preferably in dealing with client/patient customer services. · Additional ...

Marsh & McLennan

Client Manager EHB

Rockville, MD · On-site

$64K - $120K/yr

Client Manager - Employee Health & Benefits At MMA Award-winning, inclusive, top workplace culture ... With offices across North America, we combine the personalized service model of a local consultant ...

Mercer France

Client Manager EHB

Rockville, MD · On-site

$64K - $120K/yr

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't ... With offices across North America, we combine the personalized service model of a local consultant ...

Oliver Wyman

Client Manager EHB

Rockville, MD · On-site

$64K - $120K/yr

Client Manager - Employee Health & Benefits Award-winning, inclusive, top workplace culture doesn't ... With offices across North America, we combine the personalized service model of a local consultant ...

Wendt Center

Client Services Coordinator

Washington, DC · On-site

$27/hr

Serves as the primary client services coordinator in a forward facing role and first contact point ... Reports to the Senior Operations Manager. Key Responsibilities Front Desk * Send welcome letters to ...

Audacia Strategies

Client Services Coordinator

Arlington, VA · On-site +1

$21 - $28.25/hr

Our combined strength allows us to serve the widest variety of client needs and empower leaders to ... Strong organizational, time management, proofreading, and multi-tasking skills * Customer service ...

Audacia Strategies

Client Services Coordinator

Arlington, VA · On-site

$21 - $28.25/hr

Our combined strength allows us to serve the widest variety of client needs and empower leaders to ... Strong organizational, time management, proofreading, and multi-tasking skills * Customer service ...

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Client Services Manager information

See Silver Spring, MD salary details

$36.2K

$72.7K

$131.8K

How much do client services manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client services manager in Silver Spring, MD is $72,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Silver Spring, MD? The most popular types of Client Services jobs in Silver Spring, MD are:
What job categories do people searching Client Services Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Services Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Services Manager jobs? Cities near Silver Spring, MD with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $72,705 per year, or $35 per hour.

Director of Client Services

STEPS Behavioral Health

Pikesville, MD • On-site

$90 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Director of Client Services

Schedule: Full-Time, Monday–Friday
Salary Range: $90,000-$110,000 + Commission

Position Summary

The Director of Client Services is responsible for the strategic leadership, operational oversight, and overall performance of the Client Services department. This role oversees client intake, staffing coordination, scheduling, client success, and service access while ensuring efficient workflows, high-quality customer service, and alignment with organizational goals. The Director partners closely with clinical, operational, and administrative leaders to develop scalable systems, improve performance, and support the Company’s continued growth.

This is a full-time, on-site position based at the STEPS Behavioral Health Administrative Office.

Essential Responsibilities Department Leadership & Strategy
  • Provide strategic leadership for the Client Services department and establish department goals aligned with organizational objectives.
  • Develop and monitor department Key Performance Indicators (KPIs), ensuring accountability and continuous improvement.
  • Evaluate department performance, identify operational trends, and implement strategies to improve efficiency and service delivery.
  • Develop scalable processes, workflows, and team structures to support organizational growth.
Staffing & Client Services Operations
  • Oversee staffing coordination, scheduling workflows, and staff utilization to support timely client services.
  • Monitor staffing capacity and recommend strategies to maximize clinician utilization while meeting client needs.
  • Ensure intake, staffing, and client success processes are standardized, efficient, and consistently followed.
  • Partner with clinic leadership to streamline and improve clinic services operations and ensure centralized staffing supports local operational needs.
Process Improvement
  • Identify workflow inefficiencies, operational bottlenecks, and service gaps, implementing solutions to improve performance.
  • Oversee implementation of operational systems, dashboards, scheduling tools, and reporting processes.
  • Develop and maintain standardized procedures that promote consistency across all service locations.
Cross-Functional Collaboration
  • Collaborate with Clinical Leadership, Operations, Human Resources, Recruiting, Marketing, Billing, Authorizations, and Clinic Leadership to improve the overall client experience.
  • Support organizational initiatives that improve communication, service coordination, and operational effectiveness.
  • Serve as a resource for resolving complex client service and staffing issues.
Leadership & Team Development
  • Provide coaching, mentorship, and performance management for managers, leads, and coordinators within the Client Services department.
  • Establish clear expectations, accountability standards, and escalation procedures.
  • Support succession planning and leadership development as the department grows.
Qualifications
  • Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Human Services, or a related field preferred.
  • Minimum of five (5) years of leadership experience in healthcare operations, client services, ABA, behavioral health, patient services, care coordination, scheduling, or a related field.
  • Experience managing teams, developing operational workflows, and driving process improvements.
  • Strong knowledge of KPI development, performance management, reporting, and operational analytics.
  • Experience with staffing coordination, scheduling, intake, utilization management, or client success preferred.
  • Excellent leadership, communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
  • Proficiency with Microsoft Office, Google Workspace, scheduling software, CRM systems, and operational dashboards.
  • Experience within ABA, behavioral health, or multi-site healthcare operations strongly preferred.
Knowledge, Skills & Abilities
  • Strong operational leadership and strategic planning skills.
  • Excellent analytical and systems-thinking abilities.
  • Ability to interpret performance metrics and make data-driven decisions.
  • Strong project management and workflow improvement experience.
  • Excellent interpersonal and cross-functional collaboration skills.
  • Strong conflict resolution and problem-solving abilities.
  • Ability to coach, mentor, and develop leaders.
  • Commitment to providing exceptional client and family experiences.
Success Measures

Success in this role will be measured by the ability to:

  • Achieve departmental KPIs related to staffing, client onboarding, utilization, retention, growth, and client satisfaction.
  • Maintain efficient staffing capacity planning that supports client access and organizational growth.
  • Ensure intake, staffing, scheduling, and client success workflows are standardized and consistently followed.
  • Build strong partnerships across Clinical, Operations, HR, Recruiting, Marketing, Billing, Authorizations, and Clinic Leadership.
  • Develop scalable systems, dashboards, and operational processes that improve efficiency and decision-making.
  • Foster a high-performing Client Services team through coaching, accountability, and leadership development.
  • Continuously identify and implement process improvements that enhance operational effectiveness and the client experience.
Benefits

At STEPS Behavioral Health, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees may enjoy:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a Generous Company Match
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Paid Federal Holidays
  • Paid Time Off and Sick Leave (in accordance with Company policy)

Eligibility for benefits is subject to the terms of the applicable benefit plans and Company policies.

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