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Customer Relationship Manager Jobs in Silver Spring, MD

CYNET SYSTEMS

Customer Relationship Manager

Baltimore, MD · On-site

$27 - $32/hr

Builds and maintains an active and strong cultivated relationship with client, acting as a trusted ... Strong Customer Service Skills. * Claims and Benefits Knowledge. * Ability to Manage High Volume ...

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing. How you'll collaborate with others:

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Washington Nationals

CRM, Administrator

Washington, DC · On-site

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

First American

CRM Campaign Manager

Washington, DC

What We Do We are seeking a CRM Campaign Manager to create, maintain, and optimize lifecycle marketing campaigns that support our outside sales team. This role will focus on driving engagement with ...

LSU AgCenter

CRM Administrator

Alexandria, VA · On-site

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location:LSU - Alexandria Pay Grade:

Leap

CRM Specialist

Columbia, MD

Position Overview We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend ...

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

FlexTG

Client Relationship Manager

Baltimore, MD

The CRM is responsible for customer satisfaction, retention, account growth, day-to-day account activity, issue resolution, internal coordination, and overall account health. This role combines ...

GHD

Relationship Manager (Water)

Bowie, MD · On-site

Customers are likely to include municipal government water and wastewater agencies, and the like. * Customer Relationship Management / Account Management: Develop and implement relationship ...

GHD Group

Relationship Manager (Water)

Bowie, MD · On-site

Customers are likely to include municipal government water and wastewater agencies, and the like. * Customer Relationship Management / Account Management: Develop and implement relationship ...

GHD

Relationship Manager (Water)

Bowie, MD

Customers are likely to include municipal government water and wastewater agencies, and the like. * Customer Relationship Management / Account Management: Develop and implement relationship ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Silver Spring, MD

Customer Relationship Manager information

See Silver Spring, MD salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer relationship manager in Silver Spring, MD is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $32.31 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
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What job categories do people searching Customer Relationship Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Relationship Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Relationship Manager jobs? Cities near Silver Spring, MD with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,528 per year, or $27.7 per hour.

Customer Relationship Manager

CYNET SYSTEMS

Baltimore, MD • On-site

$27 - $32/hr

Contractor

Re-posted 21 days ago

Job description

Job Overview:

Pay Range: $27.09/hr - $32.09/hr

Requirement/Must Have:

  • 3+ years experience in sales, sales support, implementation, benefit administration or customer service is required.
  • High School Diploma or GED.

Responsibilities:

  • Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
  • Demonstrates independent thinking and flexibility while servicing account’s requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
  • Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
  • Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
  • Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client’s overall plan design.
  • Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.

Nice to Have:

  • Experience in a sales administration role.
  • Sales/Customer Support experience.

Skills:

  • Strong Customer Service Skills.
  • Claims and Benefits Knowledge.
  • Ability to Manage High Volume Workloads.
  • Critical Thinking and Problem-Solving Skills.
  • Strong Documentation and System Skills.
  • Adaptability and Ability to Learn Quickly.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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