Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
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Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Apply Early
Associate Customer Success Manager
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a ...
Associate Customer Success Manager At Reltio ® , an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a ...
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Vienna, VA · On-site
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Customer Success Manager
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Washington, DC · On-site
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Hanover, MD · On-site
$70K/yr
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Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
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Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
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Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
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Hanover, MD · On-site
$70K/yr
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Hanover, MD · On-site
$70K/yr
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Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
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Customer Success Manager
Hanover, MD · On-site
$70K/yr
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Customer Success Manager
Hanover, MD · On-site
$70K/yr
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...
Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...
Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...
We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for federal ...
We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for federal ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Customer Success Manager Lead the way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and ...
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Associate Customer Success Manager information
See Silver Spring, MD salary details
$19.1K - $26.1K
6% of jobs
$26.1K - $33.1K
9% of jobs
$39.4K is the 25th percentile. Wages below this are outliers.
$33.1K - $40.1K
10% of jobs
$40.1K - $47.1K
9% of jobs
The median wage is $54.1K / yr.
$47.1K - $54.1K
15% of jobs
$54.1K - $61.1K
21% of jobs
$64.6K is the 75th percentile. Wages above this are outliers.
$61.1K - $68.1K
8% of jobs
$68.1K - $75.1K
13% of jobs
$75.1K - $82.1K
4% of jobs
$82.1K - $89.1K
2% of jobs
$89.1K - $96.1K
2% of jobs
$19.1K
$54.8K
$96.1K
How much do associate customer success manager jobs pay per year?
As of Jul 4, 2026, the average yearly pay for associate customer success manager in Silver Spring, MD is $54,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?
To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.
What is the difference between Associate Customer Success Manager vs Customer Success Manager?
| Aspect | Associate Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications often preferred | Bachelor's degree, more experience or certifications may be required |
| Work Environment | Entry-level, supporting customer onboarding and retention | Mid-level, managing key accounts and strategic initiatives |
| Employer & Industry Usage | Common in SaaS and tech companies | Used across various industries with customer success teams |
| Search & Comparison Intent | Often searched by those starting in customer success roles | Compared by those seeking advancement or more responsibility |
The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.
What does an Associate Customer Success Manager do?
An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.
What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?
In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Silver Spring, MD? The most popular types of Customer Success Manager jobs in Silver Spring, MD are:
What job categories do people searching Associate Customer Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Associate Customer Success Manager jobs in Silver Spring, MD are:
- Customer Success Manager Remote
- Customer Success Manager Remote Edtech
- Customer Success Manager
- Customer Success Manager Salary
- Scaled Customer Success Manager
- Seasonal Customer Success Manager
- Customer Success Manager Govtech
- Overnight Virtual Customer Success Manager
- Customer Success
- Sr Customer Success Manager
What cities near Silver Spring, MD are hiring for Associate Customer Success Manager jobs? Cities near Silver Spring, MD with the most Associate Customer Success Manager job openings:
Full-time
Posted 29 days ago
Be an early applicant
Job description
Associate Customer Success Manager
Key Responsibilities
Qualifications
Location: Remote
Travel: 50%
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.
You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.
Key Responsibilities
Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
Qualifications
5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
Bachelor’s degree in Business Administration or related field.
Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
Experience in a fast-paced startup environment, with adaptability to shifting priorities.
Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Volt Workforce Solutions
Sourced by ZipRecruiter
Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Parsippany, NJ, US