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Account Success Manager Jobs in Silver Spring, MD

Careers at LINQ

Account Manager - Remote

Baltimore, MD · On-site

$55K - $67K/yr

Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction. They must have a relentless approach in ...

Citian

Customer Success Manager

Washington, DC · Remote

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Ability to manage multiple client accounts and competing priorities in a fast-paced environment. * Willingness to travel occasionally for client visits or industry events. * Proficiency with CRM ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Monitor overall account health, proactively address risks, and remove barriers to successful ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Monitor overall account health, proactively address risks, and remove barriers to successful ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Monitor overall account health, proactively address risks, and remove barriers to successful ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Monitor overall account health, proactively address risks, and remove barriers to successful ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Silver Spring, MD

Account Success Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do account success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for account success manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What job categories do people searching Account Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Account Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Account Success Manager jobs?

Cities near Silver Spring, MD with the most Account Success Manager job openings:

Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Customer Success Manager, Sr. Manager - Public Sector

Exiger

Mclean, VA • On-site

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description

Customer Success Manager, Sr. Manager - Public Sector 

Location: McLean, VA 
Work Environment: Hybrid 

Role Summary 

Exiger partners with government agencies and organizations operating in complex, mission-critical environments where supply chain visibility, regulatory compliance, risk management, and operational resilience are essential. As our Public Sector business grows, we are expanding our Customer Success organization across Federal Civilian, the Department of War, the Defense Industrial Base, and related public-sector programs. 

We are seeking a Customer Success Manager, Sr. Manager - Public Sector to serve as the primary post-sale strategic partner for a portfolio of customers. Reporting to Public Sector Customer Success leadership, you will drive onboarding, platform adoption, value realization, retention, and long-term account success. 

You will develop trusted relationships across customer organizations, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes. Depending on the needs of each account, you will deliver strategic, high-touch support or leverage scalable engagement programs, enablement resources, and self-service tools to accelerate time to value. 

This role is ideal for a proactive, customer-focused professional who enjoys building relationships, navigating complex stakeholder environments, and translating technology into meaningful mission outcomes.  The successful candidate will be comfortable balancing strategic account leadership with hands-on execution in a fast-paced AI powered environment - where moving with urgency, adapting quickly, and helping our customers stay ahead of evolving threats are essential to mission success. 

What You Will Do  

Customer Success Account Management 

  • Manage a portfolio of Public Sector customer accounts, serving as the primary post-sale point of contact and trusted advisor.  
  • Build strong relationships with Public Sector stakeholders, program leaders, mission owners, analysts, technical users, and executive sponsors.  
  •  Lead customer meetings, status updates, workshops, executive briefings, and business reviews that clearly demonstrate progress, outcomes, and value.  
  •  Develop tailored success and adoption plans that align Exiger's platform capabilities with each customer's mission priorities and business objectives.  
  • Create and maintain repeatable engagement programs, enablement materials, and self-service resources that accelerate adoption and time to value.  
  • Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines across assigned accounts.  
  • Proactively identify risks to adoption, customer satisfaction, and retention, then develop and execute mitigation plans in partnership with internal stakeholders.  
  • Drive retention and support successful renewals by documenting outcomes, demonstrating measurable value, and maintaining alignment with evolving customer priorities.  
  • Identify opportunities to expand platform adoption, use cases, and stakeholder engagement within existing accounts.  
  •  Partner cross-functionally with Product, Support, Delivery, Analytics, Sales, and Customer Success Operations to resolve issues, address customer needs, and continually improve the customer experience. 

What You Need 

Required 

  • Three to five years of experience in Customer Success, Account Management, and Technical Account Management with  another customer-facing role.  
  • Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base.  
  • Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment.  
  • Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership.  
  • Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes.  
  • Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings.  
  • Ability to learn technical concepts and communicate them clearly to both technical and nontechnical audiences.  
  • Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.  
  • Ability to interpret customer usage and engagement data and translate it into actionable strategies.  
  • Ability to work independently and collaboratively in a fast-paced, cross-functional environment.  
  • Bachelor's degree.  

Preferred 

  • Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models.  
  • Experience creating customer onboarding, education, training, or self-service enablement content.  
  • Experience supporting renewals, revenue retention, or account expansion.  
  • Exposure to supply chain risk, third-party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting.  
  • Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.  

Why Exiger 

In this role, you will:l 

  • A front-row seat to consequential work. Partner with leaders solving some of the most urgent supply chain and national security challenges of our time.  
  • The chance to build, not just inherit. Shape how we serve a rapidly growing customer base and leave your mark on the future of Customer Success at Exiger.  
  • A career-defining moment to join. Grow alongside a category-leading AI company with bold ambitions, strong momentum, and a mission the world increasingly needs. 
  • Move faster than the threat. Equip government and industry leaders with the intelligence they need to anticipate risk and stay ahead of adversaries. 

Why You'll Love Working at Exiger 

We believe people do their best work when they are trusted, supported, and connected to a meaningful mission. At Exiger, you'll be part of an ambitious, collaborative team-and have the flexibility, benefits, and opportunities you need to thrive. 

  • A high-performance culture built on accountability, collaboration, and shared success 
  • Discretionary Time Off with no maximum 
  • Industry-leading medical, dental, and vision benefits 
  • Competitive compensation 
  • 16 weeks of fully paid parental leave 
  • A flexible hybrid work environment 
  • Wellness stipends and programming that support your well-being 
  • Career development opportunities and education reimbursement to help you keep growing 

#LI-Hybrid 

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