ZipRecruiter

Log In

1

Customer Success Manager Jobs in Silver Spring, MD

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...

New

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Wolters Kluwer

Customer Success Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Posted today

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

  • Dental

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Posted today

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Posted today

Wolters Kluwer

Customer Success Manager

Baltimore, MD

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Posted today

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Silver Spring, MD

Customer Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Silver Spring, MD?

The most popular types of Customer Success jobs in Silver Spring, MD are:

What job categories do people searching Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Jobtailor

Washington, DC • On-site

$70 - $110/hr

Other

Posted yesterday

New

Job description


  • Serve as the main point of contact for assigned customer accounts.

  • Lead customer success activities such as onboarding and training.

  • Identify opportunities for clients to get more value from our products.

  • Build and maintain regular communication with key accounts.

  • Conduct regular check-ins and business reviews with clients.

  • Proactively identify upsell and cross-sell opportunities.


Requirements

  • Fluent in written and spoken English.

  • Strong relationship-building skills.

  • Excellent communication skills.

  • Good analytical skills.

  • Solid understanding of customer retention strategies.

  • Detail-oriented with the ability to manage multiple customer accounts.

  • Previous experience in a Customer Success or Account Management role.


Core Competencies

Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and retention strategies. Proficient in identifying upsell and cross-sell opportunities while maintaining effective communication with key accounts.


Highest-signal resume keywords

  • Customer Success Management

  • Account Management

  • Relationship Building

  • Customer Retention Strategies

  • Analytical Skills


ATS Optimization Keywords
Soft Skills

  • Excellent Communication Skills

  • Detail-Oriented

  • Strong Relationship-Building Skills


Industry Keywords

  • Customer Accounts

  • Onboarding

  • Training

  • Business Reviews

  • Upsell Opportunities

  • Cross-Sell Opportunities

#J-18808-Ljbffr

Apply