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Customer Success Saas Jobs in Silver Spring, MD (NOW HIRING)

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

... customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product * Working knowledge of nonprofit fundraising - how small and midsize ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Citian

Customer Success Manager

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Citian

Customer Success Manager

Washington, DC

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Citian

Customer Success Manager

Washington, DC · Remote

Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ability to develop and implement risk mitigation strategies and ensure customer retention. * Strong ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365 ... Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and workflows. What We Offer: * Competitive salary and benefits package. * Opportunity to work with the ...

ZeroFOX

Customer Success Manager

Baltimore, MD · Remote

$70K - $95K/yr

Experience with SaaS-based platform configuration and maintenance for multiple customers ... Demonstrable success in thinking strategically, executing tactically while providing consistent and ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$75K - $95K/yr

Experience with SaaS-based platform configuration and maintenance for multiple customers ... Demonstrable success in thinking strategically, executing tactically while providing consistent and ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

Experience with SaaS-based platform configuration and maintenance for multiple customers ... Demonstrable success in thinking strategically, executing tactically while providing consistent and ...

ZeroFOX

Customer Success Manager

Baltimore, MD

$70K - $95K/yr

Experience with SaaS-based platform configuration and maintenance for multiple customers ... Demonstrable success in thinking strategically, executing tactically while providing consistent and ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Work 365 is a SaaS application for companies generating revenue through a subscription model. Work ... Guide customers to success by developing and executing strategic account plans focused on adoption ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... SaaS Implementation Oversight: Provide guidance and oversight during SaaS implementations, ensuring ...

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Showing results 1-20

All JobsCustomer Success Saas JobsCustomer Success Saas Jobs in Silver Spring, MD

Customer Success Saas information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success saas jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success saas in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What job categories do people searching Customer Success Saas jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Saas jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Saas jobs?

Cities near Silver Spring, MD with the most Customer Success Saas job openings:

Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in Silver Spring, MD as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager, SaaS

Moore DM Group LLC

Lanham, MD • On-site, Remote

Full-time

Medical, PTO

Posted 12 days ago

Job description

Description
As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal, turn customer feedback into requirements the development team can build from, test new features before release, and help a fast growing team deliver real fundraising results for small and midsize nonprofits.
This is a full-time, salaried, US-based remote position.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
SimioAccelerate is Moore's AI-native fundraising platform for small and midsize nonprofits, combining the latest AI capabilities with Moore's decades of fundraising expertise to help organizations raise more, retain more donors, and do more with lean teams.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Own customer success for SimioAccelerate customers from onboarding through renewal, building relationships that ensure every organization sees real fundraising results
  • Turn customer feedback and your own product knowledge into clear, actionable requirements the development team can build from, and partner with the team as features take shape
  • Test new features before release, document issues clearly, and help raise the quality bar for everything we ship
  • Handle frontline support - triage incoming issues, resolve what you can, escalate what you can't, and close the loop with customers every time
  • Develop onboarding materials, training resources, and best practices that help nonprofits get value from the platform quickly
  • Use Claude and other AI tools daily - both inside our product and in how you work - and bring what you learn back to the team to improve our product and our practices
  • Help customers adopt SimioAccelerate's AI-powered capabilities, translating new features into practical fundraising outcomes

Your Profile:
  • 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product
  • Working knowledge of nonprofit fundraising - how small and midsize organizations raise money, the channels and metrics that matter, and the day-today realities of lean fundraising teams
  • Clear communicator who can translate between customers and developers, equally comfortable walking a fundraiser through a feature and writing a requirement an engineer can build from
  • Detail-oriented with a high-quality bar - you notice what's broken, document it clearly, and follow through until it's fixed
  • Comfortable wearing multiple hats on a small, fast-moving team, with the judgment to prioritize and the initiative to work without close direction
  • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work, with sound judgment about when and how to apply AI responsibly
  • Genuine curiosity about AI and enthusiasm for making it part of your everyday work - and for staying current as the tools and best practices evolve

Bachelor's degree or equivalent practical experience
How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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