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Customer Success Manager Jobs in Silver Spring, MD

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...

Alloy

Customer Success Manager

Washington, DC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Alloy.ai

Customer Success Manager

Washington, DC

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Alloy.ai

Customer Success Manager

Washington, DC · On-site

$97K - $135K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Everfox

Customer Success Manager

Herndon, VA

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

SalesApe.ai

Customer Success Manager

Washington, DC · On-site

Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Silver Spring, MD

Customer Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Silver Spring, MD? The most popular types of Customer Success jobs in Silver Spring, MD are:
What job categories do people searching Customer Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Success Manager jobs? Cities near Silver Spring, MD with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Leap

Columbia, MD

$60K - $67K/yr

Full-time

Posted 17 days ago

Job description

About Us
At Leap, we're on a mission to transform the home improvement industry - and we want you to be part of that journey. We're proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers.
When you join Leap, you'll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what's working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family.
Take the Leap today and help shape what's next.

This is a high-volume position that we fill often. By applying, you'll be added to our priority list for upcoming openings. Thank you for your interest in joining Leap - let's stay in touch!

Position Overview

Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and in join a fast-paced company with lots of opportunity for advancement.

Responsibilities

Customer Relationship Management:

  • Foster strong relationships with multiple POC's within accounts.
  • Develop a deep understanding of customer's needs through regular business reviews.
  • Ensure customer issues are acknowledged and addressed within one business day
  • Travel to trade shows and onsite customer meetings as needed

Customer Success Planning:

  • Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics.
  • Maintain a solid understanding of our customer's journey to spot and address areas of friction to maximize adoption and utilization.

Renewals and Retention:

  • Consistently meet revenue retention targets through churn mitigation, account planning, renewals, and account upsells where appropriate.
  • Set aggressive goals for annual revenue achievement per customer account.
  • Effectively and accurately manage personal pipeline to maximize all business opportunities

Education and Enablement:

  • Ability to speak to the value of our platform, key features, and use cases with customers.
  • Ability to demo features within the platform that meet customer needs and answer questions about benefits to them as a company.

Cross Functional Collaboration

  • Work with Customer Success, Product, and Marketing teams to ensure complete customer satisfaction with product.

Qualifications

  • 1-2+ years customer facing experience managing a book of business
  • Strong background in hitting revenue retention goals
  • B2B SaaS experience
  • Strong de-escalation and churn mitigation skills
  • Polished communication skills with the ability to clearly convey value - confident, articulate, and concise
  • Ability to use a consultative selling approach
  • Detail oriented, extremely organized, self-motivated, and driven
  • Strong emotional intelligence
  • Associate's degree or Bachelor's degree required.

Compensation will be determined based on experience, skills, and qualifications.

Pay Range
$60,000—$67,500 USD

Benefits

We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here's what you can look forward to:

  • Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
  • Invest in Your Future – 401(k) company match to help you build financial security.
  • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
  • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
  • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
  • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
  • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Join us and experience a company that truly invests in YOU!

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

Leap, LLC collects personal information from job applicants as part of our recruiting and hiring process. This information is collected directly from you and from third parties such as background check providers and professional references. It is shared only with Greenhouse Software Inc. (our recruiting platform) and others as required by law. We do not sell your personal information.

The categories of information we collect, and the purposes for which we use them, include:

  • Identifiers (name, email, phone, address) — to contact you and manage your application
  • Professional information (resume, work history, skills, references) — to evaluate your qualifications
  • Education information (degrees, certifications) — to verify credentials required for the role
  • Background check data (criminal history, employment verification) — to complete pre-employment screening as permitted by law
  • Voluntary demographic information (EEO data) — for legally required reporting only; not used in hiring decisions