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Educational Customer Success Manager Jobs in Silver Spring, MD

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Platform9

Customer Success Manager

Washington, DC · On-site

Education and Experience: * Minimum of 8 years of relevant experience in Customer Success, program/portfolio management, or service delivery, with demonstrated retention/NRR outcomes and experience ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Leveraging and promoting Enhesa Academy and self-service resources to scale customer education ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Higher education degree or equivalent professional experience. * Previous experience working in ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... their education. This commitment ensures that employees have access to a holistic range of ...

New

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Leveraging and promoting Enhesa Academy and self-service resources to scale customer education.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Leveraging and promoting Enhesa Academy and self-service resources to scale customer education.

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All JobsEducational Customer Success JobsEducational Customer Success Manager JobsEducational Customer Success Manager Jobs in Silver Spring, MD

Educational Customer Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do educational customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for educational customer success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.

What are popular job titles related to Educational Customer Success Manager jobs in Silver Spring, MD?

For Educational Customer Success Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Educational Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Educational Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Educational Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Educational Customer Success Manager job openings:

Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 61% Full Time, 32% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Education Week

Bethesda, MD • Hybrid

$56K - $63K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 hours ago

Job description

Customer Success Manager
Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team.
Job Summary
The Customer Success Manager sits at the intersection of customer success, support, and lifecycle marketing, ensuring institutional subscribers successfully onboard, actively engage, and realize ongoing value from their subscriptions. This role serves as the primary point of contact for group accounts—including schools, districts, universities, and organizations—guiding them from onboarding through renewal.
Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will drive retention, engagement, and growth by combining relationship management with data-driven marketing strategies. Success in this role requires balancing hands-on customer support with proactive efforts to increase adoption, satisfaction, and long-term value.
This full-time hybrid position is based in Education Week's Bethesda, MD., office in the Washington D.C. metro area. Candidates must be able to work in the Bethesda, MD. office or willing to relocate. The starting annual salary range for this position is $56,500 - $63,000, plus bonus.
Responsibilities
  • Serve as the primary point of contact for institutional customers, including schools, districts, universities, and organizations
  • Ensure that customers find ongoing value in our content by:
    • Leading onboardings for new group accounts, including account setup, administrator training, and usage guidance
    • Monitoring account health, identifying at-risk customers, and implementing engagement and retention strategies
    • Managing and resolving customer inquiries and issues in a timely manner
    • Creating and maintaining customer resources such as FAQs, guides, and best practices to improve experience and scalability
    • Designing and executing lifecycle marketing campaigns showcasing content tailored to the audience, including onboarding, engagement, and renewal email communications
  • Track and analyze engagement metrics (e.g., usage, logins, email performance) and recommend improvements
  • Support customer retention efforts and help improve renewal rates
  • Identify upsell and cross-sell opportunities, such as additional seats or expanded offerings
  • Manage cancellation requests by understanding customer needs and identifying opportunities to retain accounts
  • Advocate for customer needs internally and share insights across teams
  • Maintain accurate records of customer interactions and account activity in Salesforce
  • Contribute to forecasting, planning, and process improvements for customer success efforts
  • Participate in meetings and cross-functional initiatives to support organizational priorities
  • Perform additional duties as needed to support team and organizational goals

Qualifications
  • Bachelor’s degree and 2–3 years of experience in customer success, lifecycle marketing, or subscription growth (or equivalent experience).
  • Experience working with institutional or B2B/B2B2C customers.
  • Strong communication skills, with the ability to create content and present to internal and external audiences.
  • Analytical mindset with experience using CRM, marketing, and analytics tools to drive decisions.
  • Ability to balance reactive support with proactive engagement strategies.
  • Strong organizational skills and ability to manage multiple priorities.
  • Proficiency in Microsoft Office and willingness to learn new technologies.
  • Commitment to diversity, equity, and inclusion and alignment with Education Week’s mission.
Preferred Qualifications
  • Familiarity with nonprofit journalism, education audiences, or mission-driven organizations.
  • Experience with subscription platforms or access systems.
  • Experience with webinars, training, or customer education.
About Education Week
Education Week (www.edweek.org), America’s most trusted source of K-12 education news, analysis, and opinion, is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education. A leading authority in an ever-evolving space, we bring over four decades of experience to our journalism and research without bias or agenda.
Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation’s leading K-12 policymakers, educators, researchers, marketers and other influencers with informed, independent, and highly respected journalism and research, with the goal of improving U.S. K-12 education, At Education Week, we believe that an equitable – and excellent –education for all students is possible, and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD right outside of Washington, DC. We offer a competitive salary and benefits package including health and dental insurance, a 401(k), PTO, and tuition assistance. We value innovation, leadership, diversity, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally. As such, Education Week is an equal opportunity employer.
Our Mission amp; Culture
We are principled. We are welcoming. We are passionate. We are expert.
We value our staff and applicants and invite you to apply today at https://edweek.org/careers.
Things To Know
  • This job is covered under the terms of a collective bargaining agreement with the Washington-Baltimore News Guild, CWA Local 32035.
  • We utilize E-Verify as part of our hiring process.
  • Education Week is unable to sponsor applicants for work visas at this time.

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