ZipRecruiter

Log In

1

Educational Customer Success Manager Jobs in Silver Spring, MD

Guardz

Customer Success Manager

Washington, DC · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90 - $100/hr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Famly Denmark

US Customer Success Manager

Arlington, VA · On-site

$67 - $73/hr

We do that with our platform, the world's first proactive assistant for educators and staff that ... About the role As Customer Success Manager, you'll own the relationship for a portfolio of Famly ...

New

Coverall

Customer Success Manager

Columbia, MD · On-site

$55 - $60K/hr

Providing quotes to customers for additional services * Periodically loading equipment onto trucks Qualifications: * Account management preferred but not required * Exceptional written and verbal ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

ISI

Customer Success Manager (Hybrid)

Herndon, VA · On-site

$85 - $100/hr

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

... industry with clients across education, association, political and commercial sectors ... in customer success, account management, client services, or nonprofit fundraising operations ...

previous page

Showing results 41-60

All JobsEducational Customer Success JobsEducational Customer Success Manager JobsEducational Customer Success Manager Jobs in Silver Spring, MD

Educational Customer Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do educational customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for educational customer success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What job categories do people searching Educational Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Educational Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Educational Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Educational Customer Success Manager job openings:

Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 61% Full Time, 32% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Guardz

Washington, DC • On-site

Full-time

Posted 7 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.