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Technical Customer Success Manager Jobs in Silver Spring, MD

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... Diagnose, research, and help troubleshoot basic technical issues, escalating more complex matters ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... This role requires a blend of technical understanding, relationship management, and a proactive ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

... basic technical issues, escalating more complex matters as needed Work within video management ... Customer Success Manager: Acting as the client's trusted advisor in forecasting risk and ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ... technical audiences Ability to manage multiple customers, priorities, and workstreams ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

IOTAP Inc.

Customer Success Manager

Reston, VA

... Success Manager , you will partner with customer stakeholders to understand their business ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Silver Spring, MD

Technical Customer Success Manager information

See Silver Spring, MD salary details

$52.7K

$157.4K

$200K

How much do technical customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical customer success manager in Silver Spring, MD is $157,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,400.00 and $187,100.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Silver Spring, MD? For Technical Customer Success Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Technical Customer Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Technical Customer Success Manager jobs? Cities near Silver Spring, MD with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $157,431 per year, or $75.7 per hour.
Technical Customer Success Manager, FED TEAM

Technical Customer Success Manager, FED TEAM

Armis Security

Washington, DC • On-site

$130K - $165K/yr

Other

Medical

Posted 18 days ago

Job description

Technical Customer Success Manager 

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

Responsibilities:

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.

  • Build and maintain trusted relationships with technical stakeholders and decision-makers.

  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.

  • Stay current on third-party integrations and how they interact with Armis within customer environments.

  • Serve as a subject matter expert in your area of technical proficiency.

  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

  • 5+ years experience in network engineering, architecture, support, or design.

  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

  • Strong communication and presentation skills across technical and executive audiences.

  • 3+ years experience in IT, security, healthcare tech, or similar environments.

  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

  • Knowledge of healthcare/ICT devices, manufacturers, or applications.

  • Experience securing IT, IoT, or healthcare systems.

  • Familiarity with scripting languages (Python preferred).

  • Ability to travel up to 20-25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

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