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Technical Customer Success Manager Jobs in Silver Spring, MD

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

SailPoint Technologies

Customer Success Manager

Washington, DC · On-site

$59K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager The SailPoint customer success team champions helping our customers get ... Bachelor's degree or equivalent work experience (technical degree or masters degree a plus)

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

  • Medical

  • Retirement

  • PTO

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ... Partner with senior technical and business leaders to align on objectives and champion mutual ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

IOTAP Inc.

Customer Success Manager

Reston, VA

... Success Manager , you will partner with customer stakeholders to understand their business ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly ... Coordinate internally with technical teams, leadership, vendors, and project managers to ensure ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

... technical account management, Customer Success, or enterprise software sales * Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment * Proven ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Silver Spring, MD

Technical Customer Success Manager information

See Silver Spring, MD salary details

$52.7K

$157.4K

$200K

How much do technical customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical customer success manager in Silver Spring, MD is $157,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,400.00 and $187,100.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Technical Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Technical Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $157,431 per year, or $75.7 per hour.

Customer Success Manager (PR & Communications)

Hire Hangar

Laurel, MD • On-site

$70K - $90K/yr

Contractor

Re-posted 15 days ago

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title| Technical Customer Success Manager (PR & Communications)
Location | Remote (US BASED ONLY)
Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

 

Key Responsibilities:

  • Onboard new clients and guide them through platform setup, dashboards, and alerting tools

  • Help clients interpret narrative and social listening data to inform their communications strategy

  • Build and deliver client-facing reports summarizing platform insights and emerging trends

  • Serve as the primary point of contact for client questions, training, and ongoing support

  • Manage renewals and identify opportunities to expand client engagement with the platform

  • Relay client feedback internally to support product improvements

  • Collaborate with internal teams to ensure a smooth, high-touch client experience

 

Required Qualifications:

  • Background in public relations, communications, media relations, or a related agency environment (non-negotiable)

  • Experience producing or presenting client-facing reports, media coverage summaries, or performance insights

  • Strong written and verbal communication skills with a polished, client-facing style

  • Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

 

Preferred Qualifications:

  • Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)

  • Experience working with corporate, brand, or enterprise-level clients

  • Background at a PR or communications agency supporting external clients

 

Tools & Technology:

  • Client-facing analytics/dashboard platform

  • Google Workspace

  • Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Compensation Range: $70K - $90K