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Technical Customer Success Manager Jobs in Silver Spring, MD

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the ... Ability to simplify complex concepts and drive action with non-technical users * Strong cross ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Windward

Customer Success Manager DC

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Our Customer Success Managers are responsible for building and maintaining strong working ... Act as POC for technical inquiries, issues or escalations from assigned customers and work with ...

New

Everfox

Customer Success Manager

Herndon, VA

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Provide end-user technical support, ensuring timely resolution of issues. * Conduct end-user office ...

Genesys

Sr. Customer Success Manager

Washington, DC

Strong written and verbal communication skills, including the ability to translate complex technical concepts into clear business value * Proficiency with CRM systems and customer success platforms ...

New

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service ... Business or technical degree preferred * Working knowledge with at least one of the following ...

New

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Ability to simplify complex concepts and drive action with non-technical users * Strong cross ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

... technical and fintech concepts into simple, actionable value for doctors, office managers, and ... You have: * 2-8 years of Customer Success or Account Management experience. * BA degree or ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ... Ability to simplify complex concepts and drive action with non-technical users * Strong cross ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Silver Spring, MD

Technical Customer Success Manager information

See Silver Spring, MD salary details

$52.7K

$157.4K

$200K

How much do technical customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical customer success manager in Silver Spring, MD is $157,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,400.00 and $187,100.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Technical Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Technical Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $157,431 per year, or $75.7 per hour.

Customer Success Manager

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You’ll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you’ll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.