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Account Success Manager Jobs in Silver Spring, MD

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience. Benefits ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Ability to manage multiple client accounts and competing priorities in a fast-paced environment. * Willingness to travel occasionally for client visits or industry events. * Proficiency with CRM ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Mid-Market Account Management: Manage a book of business across Mid-Market logistics customers.

Windward

Customer Success Manager

Washington, DC · On-site

TS Clearance - Must. * 3+ years of experience in Customer Success or Account Management -- preferably in a SaaS company. * Proven experience working with U.S. Federal or Government customer.

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly ... Serve as the primary point of contact for assigned client accounts * Build and maintain strong ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

Citian

Customer Success Manager

Washington, DC · On-site

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

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Showing results 21-40

All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Silver Spring, MD

Account Success Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do account success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for account success manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.
What job categories do people searching Account Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Account Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Account Success Manager jobs? Cities near Silver Spring, MD with the most Account Success Manager job openings:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Customer Success Manager

Assured Data Protection Limited

Herndon, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location: Herndon, VA (3 days per week in-office)
Position: Customer Success Manager
Job Type: Full-time
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
The Customer Success Manager (CSM) owns the post-sale relationship and is responsible for driving customer satisfaction, adoption, and long-term success by ensuring customers realize the full value of Assured's solutions. The CSM manages a portfolio of customer accounts, serves as the primary point of contact for inquiries and support needs, proactively monitors account health through regular customer touchpoints and Quarterly Service Reviews (QSRs), The CSM cultivates long-term, trusted customer relationships while identifying opportunities for growth and expansion
Key Responsibilities:
  • Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
  • Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers' needs.
  • Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
  • Resolve complex customer problems or disputes in a professional manner.
  • Support proactive marketing campaigns to keep customers informed about product updates and best practices.
  • Keep records and documentation of customer interactions.

Key Qualifications:
  • Bachelor's degree
  • 2-5 years of experience in customer success, account management, or a strategic customer-facing role (preferably in SaaS or technical industry).
  • Strong verbal and written communication skills, strategic planning, and project management
  • Strong analytical, problem-solving, and conflict-resolution abilities.
  • Proficiency with CRM systems (e.g., ChurnZero, HubSpot, or Salesforce)
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, who can quickly adjust priorities
  • Ability to learn new software tools on the job
Preferred Qualifications
  • Understanding of subscription business models
  • Experience in Customer Success or Customer Support
What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401K program with company matching.
  • A dynamic, inclusive, and collaborative work environment.
  • Hybrid work schedule requires an in-office presence with remote work flexibility.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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