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Account Success Manager Jobs in Silver Spring, MD

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software * Detailed and action oriented, with ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

Authorium

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... You will carry a portfolio of customer accounts and be accountable for adoption metrics ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... You will carry a portfolio of customer accounts and be accountable for adoption metrics ...

Citian

Customer Success Manager

Washington, DC · On-site

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

Citian

Customer Success Manager

Washington, DC · On-site

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90 - $100/hr

Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and ... success, account management, training, implementation, or related customer-facing role. * Strong ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and ... success, account management, training, implementation, or related customer-facing role. * Strong ...

Skydrop

Customer Success Manager - Supply

Springfield, VA · On-site

$150 - $165/hr

Coach CSMs on account strategy, value articulation and identifying expansion opportunities * Help the team build and maintain healthy pipelines within existing accounts * Partner with CSMs on ...

Guardz

Customer Success Manager

Alexandria, VA · On-site

You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

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Showing results 21-40

All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Silver Spring, MD

Account Success Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do account success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for account success manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What job categories do people searching Account Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Account Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Account Success Manager jobs?

Cities near Silver Spring, MD with the most Account Success Manager job openings:

Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Customer Success Manager - Strategic Accounts

Impruvon

Baltimore, MD • On-site, Remote

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Job description

Customer Success Manager - Strategic Accounts
Department: Customer Success
Employment Type: Full Time
Location: Remote - USA
Reporting To: Commercial CSM Manager
Compensation: $85,000 - $100,000 / year
Description
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
As a member of the Customer Experience team, the Customer Success Manager (CSM) - Strategic Accounts is a dedicated, high-impact role focused on one of Impruvon's most significant strategic partnerships. This customer is a multi-state umbrella organization spanning multiple provider organizations, and this role serves as their primary Impruvon point of contact across the full customer lifecycle. The CSM's primary focus is to lead a complex, phased implementation across multiple locations and states, build trusted relationships at every level of the organization, drive deep product adoption, and ensure the customer achieves meaningful, measurable outcomes.
This role requires exceptional project management discipline, executive presence, and a genuine passion for delivering an exceptional experience in healthcare settings that serve vulnerable populations. This is an individual contributor role with no direct reports and no portfolio. You will be solely responsible for one strategic account, owning every aspect of the relationship, implementation, and commercial outcome yourself.
Key Responsibilities
Customer Success
  • Serve as the dedicated CSM and primary point of contact for a single, high-complexity strategic partner organization spanning multiple providers and states, owning the full customer relationship across software and services.
  • Manage relationships at every level of the customer organization, from executive sponsors and program leadership at the umbrella level to department leads, site administrators, and end user staff across each provider location.
  • Personally lead and drive a complex, phased platform implementation spanning multiple provider organizations. You are the primary owner of this rollout, not a supporting partner to a separate implementation team. This includes:
    • Multi-phase project planning, milestone tracking, and cross-functional coordination across internal teams (integrations, technical support, product) and customer stakeholders
    • Site-by-site rollout planning and go-live sequencing across provider locations and states
    • Platform configuration and customization across multiple sites and user groups
    • Quality assurance (QA) and go-live readiness validation per site
    • Training, onboarding, and adoption support for end users across all provider sites
    • Go-live achievement and post-launch stabilization, ongoing optimization and support
  • Own the commercial health of the account, including renewal, upsells, and expansion opportunities across the umbrella organization and its member providers.
  • Lead executive engagement, including regular cadence calls, Executive Business Reviews (EBRs), data-driven success reporting, and product updates tailored to the umbrella organization and individual providers.
  • Collaborate closely with product and integrations teams to advocate for the customer's needs, surface feedback, and contribute to roadmap priorities informed by real-world use cases.
  • Monitor and drive customer success outcomes including adoption, product utilization, customer health, satisfaction, and measurable ROI, using data to guide proactive interventions and strategic recommendations.
  • Travel to customer sites across multiple states is required to support in-person training, go-live events, and executive relationship development. Frequency will vary based on implementation phase and customer needs. Estimated 25-40% during active implementation phases.

Strategic Initiatives
  • Contribute to the scaled customer experience vision by sharing learnings from this strategic engagement to inform playbooks, processes, and best practices for the broader CX team.
  • Document interactions, feature requests, and customer feedback to inform roadmap and product development.
  • Represent Customer Success in executive-level engagements and strategic initiatives.

Skills, Knowledge and Experience
Requirements
  • 7+ years in Customer Success, Strategic Account Management, or equivalent customer-facing role, preferably within a healthcare-focused SaaS environment; experience managing large, complex enterprise or strategic accounts is strongly preferred.
  • Demonstrated success serving as a dedicated CSM or account owner for a single high-value, high-complexity strategic customer, including navigating multi-stakeholder organizations, multi-site deployments, or multi-entity umbrella structures.
  • Exceptional project management skills with demonstrated ability to plan, execute, and track complex, multi-phase implementations across multiple sites and stakeholder groups; PMP or equivalent experience is a plus.
  • Exceptional communication and executive presence, with experience engaging C-level and senior leadership stakeholders, as well as the ability to adapt communication style across frontline staff, site administrators, and executive audiences.
  • Ability to operate at both the strategic and tactical levels. Capable of owning executive relationships and long-horizon planning while also rolling up their sleeves to manage day-to-day implementation details and customer needs.
  • Experience with customer success metrics and tools (e.g., HubSpot, Jira, Confluence, etc.).
  • Healthcare industry knowledge (e.g., HIPAA, DEA regulations, electronic medical records such as Epic, Cerner, Meditech) is strongly preferred
  • Travel to customer sites across multiple states is required. Estimated 25-40% during active implementation phases.

Key Performance Indicators (KPIs)
  • Net Revenue Retention (NRR)
  • Upsell revenue
  • Renewal rate
  • Net Promoter Score (NPS)
  • Go-live date achievement
  • Customer Health Score
  • Customer Satisfaction (CSAT)

What Success Looks Like
  • You are the trusted, go-to partner for your customer at every level of their organization, from the executive sponsor at the umbrella level to site administrators and frontline staff at each provider. They see you and Impruvon's platform as essential to the success of their programs.
  • The phased implementation is progressing on schedule, with each provider site achieving go-live milestones on time and demonstrating strong adoption. Your customer can point to real, data-driven outcomes - improved workflows, reduced errors, measurable ROI - and they renew and expand as a result.
  • You consistently meet or exceed your KPIs and contribute to the CX team's collective success. Insights and lessons from your strategic engagement help elevate our processes and playbooks for the broader team.
  • You have become a genuine product expert and a credible, consultative voice for your customer. You partner closely with product, integrations, and technical support to solve real problems and ensure this customer's experience shapes how Impruvon continues to grow.

Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience $75-85k
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply