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Account Success Manager Jobs in Silver Spring, MD

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$75K - $95K/yr

Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup ...

Guardz

Customer Success Manager

Washington, DC

You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup ...

ZeroFOX

Customer Success Manager

Baltimore, MD · Remote

$70K - $95K/yr

Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

nitra

Customer Success Manager

Washington, DC · On-site

$70 - $100/hr

You have: * 2‑8 years of Customer Success or Account Management experience. * BA degree or equivalent practice experience. * Direct experience in customer success or similar relationship‑focused ...

Aon

Client Success Manager

Potomac, MD · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

Aon

Client Success Manager

Mclean, VA · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

AON PLC

Client Success Manager

Bethesda, MD · On-site

$85 - $105/hr

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

New

NFP Corp

Client Success Manager

Mclean, VA · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

Bachelor's Degree or relevant work experience * 3-5 years of experience in client success, account management, financial wellness, or employee benefits * Proficiency in Microsoft Suite and ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Silver Spring, MD

Account Success Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do account success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for account success manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What job categories do people searching Account Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Account Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Account Success Manager jobs?

Cities near Silver Spring, MD with the most Account Success Manager job openings:

Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Customer Success Manager

ZeroFOX

Baltimore, MD • On-site

$75K - $95K/yr

Full-time

Posted 13 days ago

Job description

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
Role and responsibilities
  • Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  • Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  • Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  • Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  • Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  • Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  • Deliver web-based training to user groups to support organizational adoption
  • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  • Serve as a frontline technical resource for "best practice" and informal customer questions
  • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  • Maintain current functional and technical knowledge of ZeroFox service options
  • Help to document best practices in developing and using ZeroFox solutions
  • Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Requirements
  • Experience in a related function, typically obtained in 3+ years
  • Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  • Successful management of customer support engagements to completion with high levels of customer satisfaction
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Competitiveness & competitive awareness
  • Proficiency in explaining strengths & vulnerabilities
  • Willingness to travel as required based on customer and business need

Desired qualifications and skills
  • Knowledge of data analytics, dashboards, and reporting
  • Written and spoken fluency in English and Arabic languages
  • Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  • Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  • Certifications: CISSP, CISA, Security+
  • Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
  • Past experience working in customer success, technical support, configuration and / or training capacity

Benefits
  • Compensation $70,000 - $95,000
  • Community-driven culture with employee events
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About us
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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