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Account Success Manager Jobs in Silver Spring, MD

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Manage and maintain customer product catalogs , including subscriptions, invoicing, and CSP ...

Citian

Customer Success Manager

Washington, DC

... accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and ... Development teams to ensure an optimal experience with Citian products. The ideal candidate is ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Collaborate with Account Managers, Professional Services, Product Management, Technical Support and ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... Your accounts renew, expand, and consistently deliver positive feedback. * You run your day with ...

3E

Customer Success Manager

Bethesda, MD · Remote

$74K - $84K/yr

In this role, you will partner closely with an Account Manager to help customers get the most from ... What success looks like Success in this role means building strong, trusted relationships that lead ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer success and account/portfolio management for enterprise or B2B SaaS (adoption, health, lifecycle, renewal-readiness). * Retention and expansion (early churn-risk identification, whitespace ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic ... Monitor account health and represent client interests within Medisolv, providing actionable ...

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the ... Identify and proactively unblock accounts with low or zero spend * Drive customers toward ...

AvePoint

Partner Success Manager

Arlington, VA · Remote

Your job is to partner with our partner account managers as the key technical lead throughout the ... Develop success plans for strategic partner accounts by creating metrics to support onboarding ...

Leap

Customer Success Manager

Columbia, MD · On-site

$60K - $67K/yr

Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics. * Maintain a solid understanding of our customer's journey to spot and address areas ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do ... Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Silver Spring, MD

Account Success Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do account success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for account success manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.
What job categories do people searching Account Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Account Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Account Success Manager jobs? Cities near Silver Spring, MD with the most Account Success Manager job openings:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Customer Success Manager

IOTAP Inc

Reston, VA • On-site

Full-time

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
Introduction:
IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.
visit: www.work365apps.com
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365's features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently

Requirements
  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills-capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Apply