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Associate Customer Success Manager Jobs in Baltimore, MD

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Leap

Customer Success Manager

Columbia, MD · On-site

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with ... Associate's degree or Bachelor's degree required. Compensation will be determined based on ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

iCIMS

Customer Success Manager

Annapolis, MD · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Coverall

Customer Success Manager

Columbia, MD

$50K/yr

Providing quotes to customers for additional services * Periodically loading equipment onto trucks Qualifications: * Account management preferred but not required * Exceptional written and verbal ...

Okta, Inc.

Sr. Customer Success Manager

Baltimore, MD · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Baltimore, MD

Associate Customer Success Manager information

See Baltimore, MD salary details

$18.4K

$52.7K

$92.4K

How much do associate customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for associate customer success manager in Baltimore, MD is $52,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Baltimore, MD?

The most popular types of Customer Success Manager jobs in Baltimore, MD are:

What are popular job titles related to Associate Customer Success Manager jobs in Baltimore, MD?

For Associate Customer Success Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Baltimore, MD look for?

The top searched job categories for Associate Customer Success Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Associate Customer Success Manager jobs?

Cities near Baltimore, MD with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,654 per year, or $25.3 per hour.

Customer Success Manager

Culture Fits

Columbia, MD • On-site

Other

Re-posted 3 days ago

Job description

Customer Success Manager (MSP / Technology Services)
Position Summary
We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for our clients while ensuring exceptional follow-through, communication, and overall customer experience.
This individual will act as the bridge between the client, service delivery teams, leadership, and strategic initiatives. The ideal candidate is proactive, highly accountable, organized, and obsessed with delivering value beyond simply "checking in." They understand how to build trust, maintain alignment, identify opportunities, and ensure clients feel supported, heard, and prioritized.
This role is ideal for someone who thrives in relationship management, enjoys operational coordination, and takes pride in delivering a white-glove customer experience with impeccable follow-up and attention to detail.
Key Responsibilities
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts
  • Build and maintain strong, long-term client relationships
  • Conduct regular client touchpoints, business reviews, and follow-up meetings
  • Ensure clients feel informed, supported, and aligned with ongoing initiatives
  • Maintain proactive communication regarding projects, service updates, escalations, and opportunities
Follow-Up & Accountability
  • Maintain exceptional follow-through on all client requests, conversations, and action items
  • Track outstanding tasks, deliverables, and commitments to completion
  • Coordinate internally with technical teams, leadership, vendors, and project managers to ensure accountability
  • Ensure no client concern, escalation, or request falls through the cracks
  • Document all customer interactions thoroughly and accurately within CRM/PSA systems
Value-Added Customer Experience
  • Continuously identify ways to improve the client experience and strengthen partnerships
  • Present value-added recommendations that align with client goals and operational needs
  • Help clients understand how technology, services, and strategic initiatives support business outcomes
  • Look for opportunities to improve efficiency, communication, and customer satisfaction
  • Advocate for the customer internally while balancing operational expectations
Coordination & Operational Support
  • Collaborate with Service Desk, Projects, Sales, and Leadership teams to maintain alignment
  • Assist with scheduling recurring meetings, strategic reviews, onboarding coordination, and project follow-ups
  • Monitor customer satisfaction trends, recurring issues, and operational concerns
  • Help ensure client environments, documentation, and communication standards remain organized and up to date
  • Escalate risks, concerns, or unresolved issues appropriately
Reporting & Strategic Alignment
  • Track account health, customer engagement, retention indicators, and service trends
  • Prepare reports, meeting summaries, and action-item recaps
  • Help drive customer retention, expansion opportunities, and long-term partnership growth
  • Participate in internal strategy meetings and customer planning discussions
Qualifications
  • 3+ years of experience in Customer Success, Account Management, Client Services, or MSP account coordination
  • Experience working within an MSP, technology services, SaaS, or IT environment preferred
  • Strong organizational and time-management skills
  • Exceptional written and verbal communication abilities
  • Highly detail-oriented with strong documentation habits
  • Proven ability to manage multiple priorities simultaneously
  • Ability to build trust and maintain professionalism with clients and internal teams
  • Comfortable working in fast-paced, service-driven environments
Preferred Experience
  • Experience with PSA/CRM platforms such as ConnectWise, HaloPSA, Autotask, Salesforce, HubSpot, or similar
  • Familiarity with IT services, managed services, cybersecurity, cloud environments, or technical operations
  • Experience participating in client business reviews or strategic account meetings
  • Understanding of service delivery workflows and customer lifecycle management
Key Traits for Success
We're looking for someone who:
  • Is highly proactive and dependable
  • Takes ownership without being asked
  • Has impeccable follow-up and communication habits
  • Naturally builds trust and relationships
  • Notices the details others miss
  • Thinks strategically while remaining operationally organized
  • Leads with professionalism, empathy, and accountability
  • Focuses on delivering value, not just managing tasks
What Success Looks Like
  • Clients feel consistently supported and informed
  • Follow-up is prompt, accurate, and reliable
  • Internal teams remain aligned on customer needs and priorities
  • Customer satisfaction and retention improve
  • Opportunities for additional value and partnership are identified proactively
  • The customer experience becomes organized, predictable, and relationship-driven

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