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Associate Customer Success Manager Jobs in Baltimore, MD

Coverall

Customer Success Manager

Columbia, MD · On-site

$55 - $60K/hr

Providing quotes to customers for additional services * Periodically loading equipment onto trucks Qualifications: * Account management preferred but not required * Exceptional written and verbal ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90K - $100K/yr

About the Role The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal ...

Okta, Inc.

Sr. Customer Success Manager

Baltimore, MD · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

RELX

Strategic Customer Success Manager

Annapolis, MD · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Baltimore, MD

Associate Customer Success Manager information

See Baltimore, MD salary details

$18.4K

$52.6K

$92.4K

How much do associate customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for associate customer success manager in Baltimore, MD is $52,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Baltimore, MD?

The most popular types of Customer Success Manager jobs in Baltimore, MD are:

What are popular job titles related to Associate Customer Success Manager jobs in Baltimore, MD?

For Associate Customer Success Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Baltimore, MD look for?

The top searched job categories for Associate Customer Success Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Associate Customer Success Manager jobs?

Cities near Baltimore, MD with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,644 per year, or $25.3 per hour.

Customer Success Manager, Customer Delivery & Success

Inovalon

Bowie, MD • On-site

Full-time

Re-posted 5 hours ago

Job description

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination. 

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets. 

What You'll Do 

Build Trusted Customer Relationships 

  • Serve as the primary point of contact for assigned customer accounts.  
  • Develop strong relationships with customer stakeholders across business and technical functions.  
  • Understand customer goals and help align our solutions to their evolving needs.  
  • Lead regular customer meetings, business reviews, and strategic discussions.  

Drive Customer Success 

  • Monitor customer health and engagement.  
  • Identify risks and opportunities to improve customer experience.  
  • Support customers throughout their lifecycle, from onboarding through ongoing utilization.  
  • Partner with customers to ensure they achieve value from their investment.  

Coordinate Successful Delivery 

  • Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.  
  • Communicate timelines, milestones, and changes effectively.  
  • Proactively identify and address risks that may impact customer outcomes.  
  • Ensure customers remain informed and supported throughout delivery processes.  

Manage Issues and Escalations 

  • Coordinate resolution efforts for customer concerns and operational issues.  
  • Serve as a customer advocate within the organization.  
  • Drive clear communication and accountability during issue resolution activities.  

Qualifications 

Required 

  • 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.  
  • Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.  
  • Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.  
  • Strong communication, organizational, and problem-solving skills.  
  • Ability to manage multiple priorities in a fast-paced environment.  

Preferred 

  • Experience supporting enterprise customers.  
  • Familiarity with healthcare data delivery workflows and data operations processes.  
  • Experience working with technical teams and translating complex topics for customers.  
  • Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.  

What Makes Someone Successful in This Role 

  • Builds trust quickly and maintains strong customer relationships.  
  • Thrives in collaborative, cross-functional environments.  
  • Communicates effectively during both routine operations and challenging situations.  
  • Balances strategic thinking with attention to detail.  
  • Maintains a strong customer-first mindset while driving accountability internally.  

Why Join Us 

You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention. 

Apply