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Manager Customer Success Manager Jobs in Silver Spring, MD

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Silver Spring, MD

Manager Customer Success Manager information

See Silver Spring, MD salary details

$23.8K

$63.4K

$106K

How much do manager customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for manager customer success manager in Silver Spring, MD is $63,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $71,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
What are the most commonly searched types of Customer Success Manager jobs in Silver Spring, MD? The most popular types of Customer Success Manager jobs in Silver Spring, MD are:
What job categories do people searching Manager Customer Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Manager Customer Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Manager Customer Success Manager jobs? Cities near Silver Spring, MD with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you
Customer Success Manager, Customer Delivery & Success

Customer Success Manager, Customer Delivery & Success

Inovalon

Bowie, MD

Other

Posted 17 days ago

Job description

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination. 

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets. 

What You'll Do 

Build Trusted Customer Relationships 

  • Serve as the primary point of contact for assigned customer accounts.  
  • Develop strong relationships with customer stakeholders across business and technical functions.  
  • Understand customer goals and help align our solutions to their evolving needs.  
  • Lead regular customer meetings, business reviews, and strategic discussions.  

Drive Customer Success 

  • Monitor customer health and engagement.  
  • Identify risks and opportunities to improve customer experience.  
  • Support customers throughout their lifecycle, from onboarding through ongoing utilization.  
  • Partner with customers to ensure they achieve value from their investment.  

Coordinate Successful Delivery 

  • Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.  
  • Communicate timelines, milestones, and changes effectively.  
  • Proactively identify and address risks that may impact customer outcomes.  
  • Ensure customers remain informed and supported throughout delivery processes.  

Manage Issues and Escalations 

  • Coordinate resolution efforts for customer concerns and operational issues.  
  • Serve as a customer advocate within the organization.  
  • Drive clear communication and accountability during issue resolution activities.  

Qualifications 

Required 

  • 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.  
  • Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.  
  • Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.  
  • Strong communication, organizational, and problem-solving skills.  
  • Ability to manage multiple priorities in a fast-paced environment.  

Preferred 

  • Experience supporting enterprise customers.  
  • Familiarity with healthcare data delivery workflows and data operations processes.  
  • Experience working with technical teams and translating complex topics for customers.  
  • Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.  

What Makes Someone Successful in This Role 

  • Builds trust quickly and maintains strong customer relationships.  
  • Thrives in collaborative, cross-functional environments.  
  • Communicates effectively during both routine operations and challenging situations.  
  • Balances strategic thinking with attention to detail.  
  • Maintains a strong customer-first mindset while driving accountability internally.  

Why Join Us 

You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention. 

Apply