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Customer Relationship Manager Jobs in Silver Spring, MD

Syndicus, Inc

MS Dynamics CRM Developer

Washington, DC · On-site

Company Description MS Dynamics CRM Developer Direct Hire Opportunity Washington, D.C. Description: • In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security ...

Bank of America

Relationship Manager

Towson, MD

Relationship Managers further develop and enhance existing client relationships. They spend the ... Customer Service Management * Process Simplification Minimum Education Requirement: High School ...

Mercer Advisors

Relationship Manager I

Rockville, MD · Hybrid

Proficiency in CRM systems and workflow management tools. * Strategic thinker and strong ability to influence and collaborate across teams. Work Schedule: This professional role requires availability ...

MyEyeDr.

Sr. IT CRM Developer

Vienna, VA · On-site

$140K - $160K/yr

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and optimization of our omnichannel marketing and patient engagement campaigns. This is a hands-on ...

MyEyeDr.

Sr. IT CRM Developer

Vienna, VA · Hybrid

$140K - $160K/yr

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and optimization of our omnichannel marketing and patient engagement campaigns. This is a hands-on ...

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Customer Relationship Manager information

See Silver Spring, MD salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer relationship manager in Silver Spring, MD is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $32.31 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Silver Spring, MD?

The most popular types of Customer Relationship jobs in Silver Spring, MD are:

What job categories do people searching Customer Relationship Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Relationship Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Relationship Manager jobs?

Cities near Silver Spring, MD with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,528 per year, or $27.7 per hour.

MS Dynamics CRM Developer

Syndicus, Inc

Washington, DC • On-site

Full-time

Re-posted 18 days ago

Job description

Company Description
Job Description
MS Dynamics CRM Developer
Direct Hire Opportunity
Washington, D.C.
Description:
• In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.
• In-depth hands-on knowledge of the xRM framework.
• Extensive .NET Framework and C# development experience including experience with the CRM API, REST/ODATA and SOAP endpoints.
• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies and plug-ins.
• Experience with customizing the Web client and Dynamics CRM for Microsoft Office Outlook.
• Experience with ADO.NET, ASP.NET, Windows Communication and Workflow Foundations.
• Extensive JavaScript, HTML design, and development experience.
• Experience architecting business solutions based on SQL Server database, reporting and integration services.
• Knowledge of Unified Modeling Language (UML), Design Patterns, and other architectural principals.
• Experience developing solutions which involve relational database technologies on platforms such as SQL Server or Oracle with experience programming stored procedures using Transact SQL or PL/SQL.
• Experience with object-oriented design and Service Oriented Architectures (SOA).
• Excellent client-facing written and oral communications skills
• Familiarity with agile software delivery methodologies such as Scrum
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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