Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Customer Experience Manager
Alexandria, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Alexandria, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
$55K/yr
We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive ...
Customer Experience Manager
Arlington, VA · On-site
$55K/yr
We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive ...
Customer Experience Manager
Sterling, VA · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Sterling, VA · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Quick apply
Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Role Summary The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer ...
Customer Experience Manager
Alexandria, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Alexandria, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Hyattsville, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Hyattsville, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive ...
Quick apply
Customer Experience Manager
Arlington, VA · On-site
We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Upper Marlboro, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
customer experience manager
Hyattsville, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
New
customer experience manager
Hyattsville, MD · On-site
$18.30/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
New
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager- 254
Towson, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager- 254
Towson, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager Rockville
Rockville, MD · On-site
$21/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager Rockville
Rockville, MD · On-site
$21/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager- 254
Towson, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager- 254
Towson, MD · On-site
$18.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager information
See Silver Spring, MD salary details
$25.3K - $32.5K
5% of jobs
$32.5K - $39.7K
14% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.9K
16% of jobs
The median wage is $53.4K / yr.
$46.9K - $54.1K
17% of jobs
$54.1K - $61.3K
12% of jobs
$61.3K - $68.5K
9% of jobs
$70.1K is the 75th percentile. Wages above this are outliers.
$68.5K - $75.7K
11% of jobs
$75.7K - $82.8K
6% of jobs
$82.8K - $90K
5% of jobs
$90K - $97.2K
2% of jobs
$97.2K - $104.4K
3% of jobs
$25.3K
$60K
$104.4K
How much do customer experience manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for customer experience manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
How do you become a customer experience manager?
To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.
What is the role of a customer experience manager?
A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.
How much does a customer experience manager earn?
The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.
What are the main challenges customer experience managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What does a customer experience manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
Is a customer experience manager role stressful?
A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Silver Spring, MD?
The most popular types of Customer Experience jobs in Silver Spring, MD are:
What are popular job titles related to Customer Experience Manager jobs in Silver Spring, MD?
For Customer Experience Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Silver Spring, MD look for?
The top searched job categories for Customer Experience Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Experience Manager jobs?
Cities near Silver Spring, MD with the most Customer Experience Manager job openings:
Full-time
Posted 12 days ago
Job description
Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Role Summary
The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer interactions, ensuring high levels of satisfaction, and implementing strategies to improve client engagement and retention. The Customer Experience Manager will work closely with internal teams to align service delivery with client expectations and drive initiatives that enhance the overall customer experience.
Key Roles & Responsibilities
Required Qualifications
Preferred Qualifications
Skills and Competencies
Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.
The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Salary Range
$95-$99.57 USD
Role Summary
The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer interactions, ensuring high levels of satisfaction, and implementing strategies to improve client engagement and retention. The Customer Experience Manager will work closely with internal teams to align service delivery with client expectations and drive initiatives that enhance the overall customer experience.
Key Roles & Responsibilities
- Customer Experience Oversight: Manage and enhance the end-to-end customer experience, ensuring that all client interactions are positive and align with Steel Point Solutions' standards. Develop and implement strategies to improve customer satisfaction and address any issues or concerns promptly.
- Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries and resolving issues to ensure a high level of client satisfaction. Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Performance Monitoring: Monitor key performance indicators (KPIs) related to customer experience, including satisfaction scores, response times, and resolution rates. Analyze customer feedback and performance metrics to identify areas for improvement and implement actionable strategies.
- Process Improvement: Evaluate and improve customer service processes and workflows to enhance efficiency and effectiveness. Collaborate with internal teams to streamline processes and ensure that customer interactions are handled seamlessly.
- Reporting and Documentation: Prepare and present reports on customer experience metrics, including trends, issues, and improvements. Maintain accurate records of customer interactions, feedback, and resolutions.
- Training and Development: Provide training and support to team members on customer service best practices and company policies. Develop and implement programs to enhance the skills and knowledge of customer service staff.
- Client Retention and Growth: Identify opportunities for client retention and growth by understanding client needs and proposing additional services or solutions. Work closely with the sales and account management teams to support client retention and expand service offerings.
- Issue Resolution: Handle complex or escalated customer issues, working to resolve them in a timely and satisfactory manner. Implement strategies to prevent recurring issues and improve overall service quality.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- 5+ years of experience in customer experience management or related roles, with a proven track record of enhancing client satisfaction.
- Candidate Must Have an Active Top Secret SCI Poly Clearance
Preferred Qualifications
- Master's degree in Business Administration, Marketing, or a related field preferred
Skills and Competencies
- Customer Experience Management: Expertise in managing and improving customer experience, with a focus on client satisfaction and retention.
- Client Relationship Management: Strong skills in building and maintaining positive relationships with clients, addressing their needs effectively.
- Analytical Skills: Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement.
- Problem-Solving: Strong problem-solving skills with the ability to handle complex or escalated issues and implement effective solutions.
- Process Improvement: Experience in evaluating and enhancing customer service processes and workflows.
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and internal teams
- Leadership: Ability to provide training and support to team members, fostering a culture of excellence in customer service.
Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.
The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Salary Range
$95-$99.57 USD
About Steel Point Solutions
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Beltsville, MD, US
Year founded
2013