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Customer Experience Manager Jobs in Silver Spring, MD

Bray & Scarff

Customer Experience Specialist

Laurel, MD · On-site

$24 - $26/hr

... M systems · Conduct post-resolution check-ins on major escalations to confirm the fix, and customer satisfaction · General office duties · Any other duties as assigned by the Customer Experience ...

Bray & Scarff

Customer Experience Specialist

Laurel, MD · On-site

$24 - $26/hr

... M systems · Conduct post-resolution check-ins on major escalations to confirm the fix, and customer satisfaction · General office duties · Any other duties as assigned by the Customer Experience ...

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience

Severna Park, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55 - $125/hr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

Weis Markets

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... Notifies store management when repairs or maintenance is needed or when he/she observes unsafe ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Report on individual performance for SLAs and issue management for responding to user issues * Document customer concerns for contributing to knowledge management within the Customer Experience team ...

AAFES

Customer Experience Associate

Fort George G Meade, MD · On-site

$18.25 - $24.50/hr

Responsible for driving the customer experience through proactive and customer focused behaviors ... Practices loss prevention procedures and alerts security and management of potential problems that ...

Weis

Customer Experience Associate

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... Notifies store management when repairs or maintenance is needed or when he/she observes unsafe ...

Tesla

Customer Experience Specialist

Silver Spring, MD · On-site

$21.57 - $27.36/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Silver Spring, MD

Customer Experience Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do customer experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Silver Spring, MD?

The most popular types of Customer Experience jobs in Silver Spring, MD are:

What are popular job titles related to Customer Experience Manager jobs in Silver Spring, MD?

For Customer Experience Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Experience Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Experience Manager jobs?

Cities near Silver Spring, MD with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $59,957 per year, or $28.8 per hour.

SAP Concur Customer Experience Manager (CXM)

Hirekeyz Inc

Reston, VA • Remote

Contractor

Re-posted 7 days ago

Job description

Role: SAP Concur Customer Experience Manager (CXM)

Location: Local to Reston, VA preferred (but will accept remote candidates too) No West Coast candidates.

Duration: Long Term Contract

Job Description:

The Customer Experience Manager (CXM) serves as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. This role is responsible for fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. The CXM leverages expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development. In collaboration with cross-functional teams, the CXM leads customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation within an agile environment.

Required Skills:

  • At least 3 years of experience with SAP Concur configuration and administration.
  • At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
  • Implementation of SAP Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
  • Proficiency in the understanding of Concur Request, Travel and Expense modules.
  • Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
  • Familiarity with expense policies, compliance, and finance/AP processes.
  • Excellent facilitation skills for both technical workshops and user training sessions.
  • Ability to work independently while engaging cross-functional stakeholders.

Preferred Skills :

  • Experience integrating SAP Concur with ERP or HRIS systems.
  • SAP Concur certification(s).
  • Prior experience in change management and process optimization.
  • Experience working with organizations migrating from manual or paper-based systems.
  • Travel industry experience.
  • FTR/JFTR knowledge.

Clearance:

  • Able to obtain MBI Clearance.