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Customer Relationship Manager Jobs in Silver Spring, MD

GHD Group

Relationship Manager (Water)

Bowie, MD · On-site

Customers are likely to include municipal government water and wastewater agencies, and the like. * Customer Relationship Management / Account Management: Develop and implement relationship ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

The CRM is responsible for customer satisfaction, retention, account growth, day-to-day account activity, issue resolution, internal coordination, and overall account health. This role combines ...

Arka Infotech Inc

Siebel CRM Tester

Alexandria, VA

Siebel CRM Tester 12-24 months (plus extensions) Alexandria, VA 08/03/2015 US CITIZENS ONLY MUST HAVE ACTIVE GOVERNMENT CLEARANCE I need a strong Siebel CRM tester with proven experience testing ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site +1

$86K - $198K/yr

Share CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective ...

Microbac

Customer Relationship Coordinator

Sterling, VA · On-site

$20.18 - $24.85/hr

Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for accounts. Accountable for accurate account set up and ...

Booz Allen Hamilton

CRM Program Specialist

Mclean, VA

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drivethe adoption ofthe company's opportunitypipeline andcustomer relationship management(CRM)system. PromoteCRM best practicesthrough effective use of ...

T Rowe Price

Relationship Manager

Baltimore, MD · Hybrid

Experience using CRM systems, event management platforms, reporting tools, or related technology solutions. * Self-directed, collaborative, service-oriented, and comfortable operating in a fluid ...

Syndicus, Inc

MS Dynamics CRM Developer

Washington, DC · On-site

MS Dynamics CRM Developer Direct Hire Opportunity Washington, D.C. Description: In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Silver Spring, MD

Customer Relationship Manager information

See Silver Spring, MD salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer relationship manager in Silver Spring, MD is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $32.31 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Silver Spring, MD?

The most popular types of Customer Relationship jobs in Silver Spring, MD are:

What job categories do people searching Customer Relationship Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Relationship Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Relationship Manager jobs?

Cities near Silver Spring, MD with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,528 per year, or $27.7 per hour.

Relationship Manager (Water)

GHD Group

Bowie, MD • On-site

Full-time

Retirement, PTO

Re-posted 25 days ago

Job description


The importance of water to the health of our world can't be overstated.
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.
Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community.
You'll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities.
Who are we looking for?
In response to steady growth within our Water/Wastewater business, we are looking to bring onboard a motivated Relationship Manager to oversee the expansion of GHD's Water business in the Metropolitan Washington, DC area. As a Relationship Manager, you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water, wastewater, and stormwater).
Come plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities, and utilizing account management skills are critical. The role requires full knowledge of water and wastewater, along with a strong understanding of the client's objectives and challenges.
Working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
  • Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include municipal government water and wastewater agencies, and the like.
  • Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
  • Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
  • Sell Customer Propositions: Use personal expertise to identify the complex standard services offered by the organization that meet the customer's needs. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price negotiation) that gain the customer's agreement.
  • Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
  • Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
  • Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues.
  • Sales Opportunities Creation: Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.
  • Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
  • Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

What you will bring to the team:
  • Bachelor's or Master's Degree in Civil or Environmental Engineering.
  • Professional Engineer (PE) license
  • 15 + years of experience in the water, wastewater process or conveyance infrastructure field
  • Strong client focus with at least 5 years serving municipal clients; demonstrated experience in the Washington, DC Metropolitan area a plus
  • Proven experience working with water projects over $10 million
  • A seller/doer with strong business development, proposal preparation and marketing skills

#LI-KM2
Benefits:
  • 401K - Employees are eligible to participate on the first day of the month following 3 months of service
  • Paid time off - Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service
  • Holiday Pay - Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee
  • Wellness Benefit- Regular full-term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to maximum of $250.00 reimbursement annually for such items as: Health club membership fees, home exercise equipment purchases, Bicycles, Race, run & marathon entrance fees, Smoking cessation programs, Weight loss programs (i.e.-Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices

Salary Range: $160,000 - $267,000 based on experience and location.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.

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