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Director Client Engagement Jobs in Silver Spring, MD

InnSpace

Principal, Client Engagement

Bethesda, MD · On-site

$140K - $200K/yr

This role reports tothe Director, Client Engagement and plays a central part in expanding andstrengthening Innspace's presence with brokers, developers, and hospitalityclients across the US. Role ...

InnSpace

Principal, Client Engagement

Bethesda, MD · On-site

$140K - $200K/yr

This role reports tothe Director, Client Engagement and plays a central part in expanding andstrengthening Innspace's presence with brokers, developers, and hospitalityclients across the US. Role ...

Freddie Mac

Client Engagement Lead

Mclean, VA · On-site

The Client Engagement Lead ensures client perspectives are represented throughout strategic ... Proven ability to influence without direct authority and drive alignment across diverse stakeholder ...

Freddie Mac

Client Engagement Lead

Mclean, VA · On-site

The Client Engagement Lead ensures client perspectives are represented throughout strategic ... Proven ability to influence without direct authority and drive alignment across diverse stakeholder ...

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All JobsClient Engagement JobsDirector Client Engagement JobsDirector Client Engagement Jobs in Silver Spring, MD

Director Client Engagement information

See Silver Spring, MD salary details

$34.1K

$94.7K

$189.7K

How much do director client engagement jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director client engagement in Silver Spring, MD is $94,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What are the key skills and qualifications needed to thrive as a director of client engagement?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What does a director of client engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.
What are the most commonly searched types of Client Engagement jobs in Silver Spring, MD? The most popular types of Client Engagement jobs in Silver Spring, MD are:
What job categories do people searching Director Client Engagement jobs in Silver Spring, MD look for? The top searched job categories for Director Client Engagement jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Director Client Engagement jobs? Cities near Silver Spring, MD with the most Director Client Engagement job openings:
Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $94,694 per year, or $45.5 per hour.

Principal, Client Engagement

InnSpace

Bethesda, MD • On-site

$140K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Innspace is an international hospitality general contractor with over 25 years of experience, offering in-house design and procurement capabilities. We collaborate with brokers and developers, providing upfront preconstruction and property due diligence to assess PIP renovation costs and establish deal feasibility and ROI. Our mission is to provide cost and schedule assurance, ensuring seamless project execution for our clients.

What We Offer

  • Competitive salary
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) retirement plan with 3% company contribution
  • Responsible paid time off
  • 13 paid holidays
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment
  • Employee Profit Share Program (non-traditional)

Position Summary

The Principal, Client Engagement will drive Innspace'sclient engagement methodology, business development strategy, and accountrelationships within the hospitality construction market. This role reports tothe Director, Client Engagement and plays a central part in expanding andstrengthening Innspace's presence with brokers, developers, and hospitalityclients across the US.

Role & Responsibilities

  • Drive client engagement methodology, standards/practices, processes, and technology solutions within the company to enhance the capability and effectiveness of the organization
  • Drive a culture of accuracy in research and intelligence for handover
  • Develop and implement a local risk management plan in collaboration with account executives, ensuring appropriate action is taken when risks arise (e.g., legal, reputation, and financial risks)
  • Develop and execute the client partnership and business development strategy, including forecasting, in line with company methodology
  • Develop business development and client relations strategies in collaboration with all disciplines to support the continuous evolution of company strategy
  • Create an opportunity pipeline in accordance with the agreed strategic plan and budget/targets
  • Develop strategies around identifying, winning, and maintaining clients
  • Develop and maintain strategy around focus areas
  • Implement agreed strategies around research projects in conjunction with marketing and strategy teams
  • Implement agreed event strategies and budgets
  • Map and track key client relationships (new, existing, and previous contracts and firms)
  • Collaborate with marketing to ensure brand alignment with client approach
  • Collaborate with the account executive team to identify and drive opportunities with target clients
  • Lead and develop a high-performing client engagement and account executive team
  • Collaborate with Directors to ensure workforce plans and organizational structure meet the needs of the company, leveraging the full capability of client engagement talent
  • Create a culture of high engagement across all disciplines
  • Ensure the culture, values, and behaviors of team members across client engagement are aligned with the organization

Experience & Qualifications

  • Minimum of 10 years of experience in the hotel/hospitality industry within the US market
  • Proven track record in business development, client engagement, or account management within hospitality construction, design, or related fields
  • Demonstrated success building and maintaining senior-level relationships with brokers, developers, and hospitality clients
  • Experience developing and executing business development strategy, forecasting, and pipeline management
  • Strong leadership experience, with a track record of building and developing high-performing teams
  • Excellent communication, negotiation, and relationship-management skills
  • Willingness and ability to travel up to 50%

Technology

  • Smartsheet
  • HubSpot
  • MS Office

This position reports to the Senior Director of Client Engagement. Working hours are full time, Monday through Friday 8:00am to 5:00pm in office at our Bethesda, Maryland. Candidates must have valid authorization to work in the U.S. for any employer.


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