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Director Relationship Management Jobs in Silver Spring, MD

OATS

Relationship Management Director

Washington, DC · On-site

$120 - $160/hr

Relationship Management Director oversees defined portfolio of partnerships, with accountability for partnership performance, value realization, and long-term growth. This role identifies expansion ...

AARP

Relationship Management Director

Washington, DC · On-site

$142K/yr

The Relationship Management Director oversees defined portfolios of partnerships, with accountability for partnership performance, value realization, and long-term growth. This role identifies ...

Usmd

CRM Project Director

Adelphi, MD · On-site

$165 - $195/hr

Reporting to the Executive Director of Advancement Services, the CRM Project Director provides leadership and oversight for the University System of Maryland (USM) Advancement Consortium's Technology ...

Advserv

CRM Project Director

Adelphi, MD · On-site

$120 - $180/hr

Directs the day-to-day execution of the Advancement Consortium's Salesforce CRM implementation ... Director. * Monitors project health, progress, risks, issues, dependencies, and resource ...

Washington Nationals

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

Reporting to the Director, CRM, the CRM Administrator will partner closely with Ticketing, Corporate Partnerships, Marketing, Nationals Park Events and other business stakeholders. The ideal ...

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All JobsRelationship Management JobsDirector Relationship Management JobsDirector Relationship Management Jobs in Silver Spring, MD

Director Relationship Management information

See Silver Spring, MD salary details

$40.3K

$104.3K

$179.4K

How much do director relationship management jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director relationship management in Silver Spring, MD is $104,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $135,900.00 per year, depending on experience, location, and employer.

What is a director of relationship management?

A Director of Relationship Management is a senior professional responsible for overseeing and nurturing key client or partner relationships within an organization. They develop strategies to strengthen long-term partnerships, manage a team of relationship managers, and ensure client satisfaction and retention. Their role often includes identifying opportunities for business growth, resolving issues, and acting as a liaison between clients and internal teams. Directors in this position work in industries such as finance, technology, and professional services.

What are the key skills and qualifications needed to thrive as a director of relationship management?

To thrive as a Director of Relationship Management, you need a strong background in client relationship building, account management, and strategic planning, often supported by a bachelor's or master's degree in business or a related field. Experience with CRM platforms (like Salesforce), data analytics tools, and relevant industry certifications (such as Certified Relationship Manager) is highly advantageous. Exceptional communication, leadership, and negotiation skills enable you to foster trust and drive results with clients and internal teams. These competencies are vital for sustaining long-term partnerships, achieving business growth, and maintaining a competitive edge.

How does a director of relationship management typically collaborate with other departments to enhance client satisfaction?

A Director of Relationship Management often works closely with teams such as sales, product development, marketing, and customer support to ensure a seamless client experience. They serve as the main point of contact for key clients, relaying client feedback and advocating for client needs across departments. Regular cross-functional meetings and strategic planning sessions help align goals and initiatives, enabling the director to proactively address challenges and deliver tailored solutions. This collaborative approach not only improves client satisfaction but also drives business growth by fostering long-term partnerships.

What is the difference between Director Relationship Management vs Client Relationship Manager?

AspectDirector Relationship ManagementClient Relationship Manager
CredentialsBachelor's degree; often advanced degrees or certifications in management or businessBachelor's degree; relevant certifications like CRM certifications are common
Work EnvironmentStrategic leadership, overseeing teams, and high-level client engagementDay-to-day client interactions, account management, and relationship building
Employer & Industry UsageUsed in corporate, financial, and consulting sectors for senior client relations rolesCommon across industries like banking, tech, and services for client-facing roles

The main difference is that a Director Relationship Management focuses on strategic oversight and leadership of client relationships at a higher level, while a Client Relationship Manager handles direct client interactions and account management. Both roles require strong communication skills and industry knowledge, but the director position involves broader strategic responsibilities.

What job categories do people searching Director Relationship Management jobs in Silver Spring, MD look for?

The top searched job categories for Director Relationship Management jobs in Silver Spring, MD are:

Director Relationship Management jobs near you
Infographic showing various Director Relationship Management job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $104,287 per year, or $50.1 per hour.

Director, Lending & Relationship Management, Community Development Fund

National Community Reinvestment Coalition

Washington, DC • On-site

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
LOCATION: NCRC is an in-office employer based in Washington, DC with a hybrid work environment (HWE). Our offices are open five days a week, with Tuesday, Wednesday, and Thursday as in-office Community Days for all Washington, DC, area-based employees. Monday and Friday are designated remote work days where employees may choose to work remotely.
ORGANIZATIONAL OVERVIEW:
The National Community Reinvestment Coalition (NCRC) was formed in 1990 by national, regional and local organizations to develop and harness the collective energies of community reinvestment organizations from across the country to increase the flow of private capital into traditionally underserved communities. NCRC has grown into an association of more than 600 community-based organizations that promote access to financial service sector products and services in order to create and sustain affordable housing, job development and vibrant communities for America's working families. NCRC's vision is for a nation where all people, regardless of class or race, have the same opportunity to build wealth, be upwardly mobile, and realize their full potential. It is a vision of a more democratic society through the creation of a fairer and more equal economic and financial services system.
NCRC's Community Development Fund is a mission-driven Community Development Financial Institution (CDFI) dedicated to expanding access to capital for small businesses, nonprofit organizations, and community development projects in underserved communities. Through responsible lending, technical assistance, and strategic partnerships, we support entrepreneurs, create jobs, and strengthen local economies.
Our work focuses on serving low- to moderate-income communities, minority-owned businesses, women entrepreneurs, and historically undercapitalized markets.
Position Summary
The Director, Lending & Relationship Management is responsible for developing and managing lending relationships with small businesses, nonprofit organizations, and community-based institutions. This position plays a critical role in advancing the organization's mission by helping entrepreneurs and organizations access the capital and support they need to grow and thrive.
This role combines business development, credit analysis, and community engagement. The Director, Relationship Management will originate and manage loans for working capital, business expansion, equipment purchases, and owner-occupied commercial real estate. The Director may also support financing for community facilities, mixed-use developments, and other community development projects.
The Director works closely with the Credit team and senior leadership to structure loans that balance responsible risk management with mission-driven impact.
This role is ideal for professionals who want to apply their financial expertise to advance economic opportunity and community development.
Key Responsibilities
Business Development
Develop and manage a pipeline of lending opportunities with small businesses, nonprofits, and community developers, particularly those located in underserved communities.
Proactively build relationships with:
  • Entrepreneurs and small business owners
  • Nonprofit organizations
  • Community development corporations
  • Local chambers of commerce
  • Economic development organizations
  • Technical assistance providers
  • Community and industry partners

The Director, Relationship Management will actively represent the organization in the community through outreach, workshops, industry events, and networking opportunities.
Responsibilities include:
  • Identifying borrowers who may not qualify for traditional bank financing
  • Structuring financing solutions that meet borrower needs while managing risk
  • Collaborating with community partners to reach underserved entrepreneurs
  • Supporting financial education and technical assistance initiatives
  • Identifying opportunities to expand the organization's lending programs and services

Relationship Management
Serve as a trusted advisor to borrowers by building long-term relationships and supporting their financial success.
Responsibilities include:
  • Guiding borrowers through the loan process
  • Helping clients understand financing options and loan requirements
  • Connecting borrowers with technical assistance and business support resources
  • Maintaining regular communication with clients throughout the life of the loan

Loan Origination & Portfolio Management
Originate, structure, and manage loans consistent with the organization's credit policies and community development mission.
Responsibilities include:
  • Conducting preliminary financial analysis and borrower assessments
  • Preparing loan requests and presenting them to internal credit committees
  • Collaborating with Credit staff on underwriting and risk assessment
  • Monitoring portfolio performance and borrower financial health
  • Supporting annual loan reviews and covenant compliance
  • Participating in the management or restructuring of challenged loans when necessary
  • Presenting to the Credit Committee of the NCRC CDF as requested regarding loan pipeline, loan origination activity and client management.

Community Impact & Reporting
Support the organization's community impact goals by helping track and document outcomes associated with lending activities. The Director, Relationship Management may contribute to reporting required for CDFI Fund programs, grant funders, and impact investors.
Examples may include:
  • Job creation and retention
  • Support for minority- and women-owned businesses
  • Investment in low- to moderate-income communities
  • Small business growth and sustainability

Requirements
Qualifications
  • Bachelor's degree in Finance, Business, Economics, Accounting, or related field strongly preferred
  • 5+ years of experience in commercial lending, small business lending, credit analysis, or community development finance
  • Experience working directly with small businesses, entrepreneurs, or nonprofit organizations
  • Demonstrated business development and relationship management skills
  • Ability to analyze financial statements and assess credit risk
  • Strong communication and interpersonal skills

Preferred
  • Experience working at a CDFI, community bank, nonprofit lender, or impact investing organization
  • Familiarity with SBA lending programs (7(a), 504) or other government-backed lending programs
  • Knowledge of community development finance tools such as New Markets Tax Credits, program-related investments, or grant-supported lending
  • Experience working with underserved entrepreneurs or diverse communities
  • Bilingual or multilingual skills

Knowledge, Skills & Competencies
Successful candidates will demonstrate:
  • Commitment to economic inclusion and community development
  • Strong relationship-building and networking skills
  • Ability to evaluate credit risk while supporting mission-aligned lending
  • Excellent written and verbal communication skills
  • Ability to explain financial concepts to non-financial audiences
  • Strong organizational and time management skills
  • Entrepreneurial mindset and problem-solving ability
  • Ability to work collaboratively across teams

Why Join Us
At NCRC's CDF, you will have the opportunity to apply your financial expertise to create meaningful community impact.
Our team is committed to expanding economic opportunity and supporting the success of entrepreneurs and communities that have historically faced barriers to capital.
We offer:
  • Competitive compensation
  • Medical, Dental, Vision, Disability, Life, FSA and Legal Plans
  • 401(k) retirement plan
  • Paid parental leave
  • Generous paid time off
  • Professional development and training
  • Opportunity to contribute to mission-driven community impact

Salary Description
$125,000 - $135,000

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