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Relationship Management Jobs (NOW HIRING)

Practice Builders

CRM

The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...

Alay Home Care

CRM

Maple Shade, NJ · Remote

$45K/yr

Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and ...

9Rooftops

CRM Manager

Chicago, IL

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

9Rooftops

CRM Manager

Chicago, IL · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

9Rooftops

CRM Manager

Chicago, IL · On-site

9Rooftops is seeking a CRM Manager to lead CRM strategy, architecture, and email marketing execution across a portfolio of national and regional clients. This role is ideal for a CRM professional who ...

9Rooftops Marketing Agency, LLC

CRM Manager

Chicago, IL · On-site

$63 - $77/hr

This role is ideal for a CRM professional who combines hands‑on execution with strategic ownership -- someone who can architect and structure CRM systems thoughtfully, guide technical resources ...

New

BraveView, Inc.

CRM

Alpharetta, GA · On-site

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...

The Lemoine Company

CRM Manager

New Orleans, LA · On-site

You'll help us harness our CRM's full potential to boost efficiency, improve decision-making, and accelerate growth. You'll champion data integrity, convert customer insights into actionable ...

Scientific Games

CRM Manager

Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...

Rudolph Libbe Group

CRM Specialist

Walbridge, OH · On-site

We are seeking a detail-oriented, collaborative CRM Specialist to support the effective, consistent use of our Customer Relationship Management (CRM) platform across users, departments, offices, and ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Made In Cookware

CRM Manager

Austin, TX · On-site

We are expanding our team and looking for our next CRM Manager. In this position, you'll be responsible for creating and implementing a CRM strategy and customer retention at Made In. You'll take ...

Motion Metrics Ltd

CRM Manager

Park City, UT · On-site

$70 - $100/hr

CRM Manager Motion Metrics Ltd, Park City, Utah, United States About this position About Motion Metrics Ltd Carv is on a mission to make great skiing accessible to everyone. We're a global community ...

Havas

CRM Director

San Francisco, CA · On-site

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

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Relationship Management information

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$28K

$80.7K

$140.5K

How much do relationship management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for relationship management in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is relationship management?

Relationship management refers to the process of building, maintaining, and enhancing relationships with clients, customers, partners, or stakeholders to foster loyalty and long-term engagement. Professionals in this field work to understand client needs, resolve concerns, and provide personalized service to ensure satisfaction. Key responsibilities often include communication, problem-solving, and strategic planning to strengthen business ties and grow opportunities. Effective relationship management can lead to increased customer retention and business growth.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, sales or business development experience, and typically a degree in business, finance, or a related field. Familiarity with CRM software, financial products, and customer analytics tools is often required. Outstanding communication, problem-solving abilities, and emotional intelligence set top performers apart. These skills and qualifications are crucial for building trust, maintaining client satisfaction, and driving business growth.

What are some common challenges faced in a relationship management role, and how can they be addressed?

Relationship Managers often encounter challenges such as managing diverse client expectations, handling difficult conversations, and maintaining long-term engagement. Successful professionals stay proactive by regularly communicating with clients, understanding their evolving needs, and offering tailored solutions. Building strong internal collaboration with sales, product, and support teams also helps address complex client issues more efficiently. Adapting to industry changes and continuous professional development can further enhance your ability to overcome these challenges.

What is the difference between Relationship Management vs Customer Service Representative?

AspectRelationship ManagementCustomer Service Representative
Required CredentialsBachelor's degree, certifications in sales or client managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Employer & Industry UsageBanking, finance, corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentBuilding long-term client relationships, strategic growthHandling customer inquiries, issue resolution

Relationship Management focuses on developing long-term client relationships and strategic account growth, often requiring specialized credentials. Customer Service Representatives primarily handle customer inquiries and support, working in more transactional environments. While both roles involve client interaction, their goals, skills, and work settings differ significantly.

Is relationship management a stressful job?

Relationship management can be stressful due to the need to handle client expectations, resolve conflicts, and maintain strong communication. The role often requires emotional resilience, multitasking, and problem-solving skills, which can contribute to work-related stress, especially in high-pressure environments or with demanding clients.

What are relationship management jobs?

Relationship management jobs involve maintaining and strengthening relationships with clients, customers, or partners to ensure satisfaction and loyalty. These roles often require strong communication, interpersonal skills, and knowledge of customer relationship management (CRM) tools. Common positions include account managers, client relationship managers, and customer success managers.

What does a relationship management work?

Relationship management involves maintaining and strengthening relationships with clients, partners, or stakeholders to ensure satisfaction and loyalty. Professionals in this role often use communication, problem-solving, and CRM tools to address client needs and support business growth.

What qualifications do I need to be a relationship management?

To work in relationship management, candidates typically need a bachelor's degree in business, marketing, communications, or a related field. Strong interpersonal, communication, and problem-solving skills are essential, along with experience in customer service or sales. Certifications such as Certified Relationship Manager (CRM) can enhance prospects, and familiarity with CRM software is often required.
More about Relationship Management jobs

What cities are hiring for Relationship Management jobs?

Cities with the most Relationship Management job openings:

What are the most commonly searched types of Relationship Management jobs?

The most popular types of Relationship Management jobs are:

What states have the most Relationship Management jobs?

States with the most job openings for Relationship Management jobs include:

Relationship Management jobs near you
Infographic showing various Relationship Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Customer Relationship Management (CRM) Manager

rockler

Hamel, MN • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Summary of Position

The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.

The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.

Major Areas of Accountability

CRM Strategy & Leadership
  • Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
  • Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
  • Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
  • Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.
 Customer Lifecycle & Personalization
  • Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
  • Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
  • Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
  • Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.
 Analytics & Customer Insights
  • Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
  • Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
  • Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
  • Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.

Promotions & CRM Governance

  • Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
  • Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
  • Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.

Troubleshoot D365-related issues and support testing for system upgrades and enhancements.

Requirements For Position

 Required Qualifications
  • Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
  • Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
  • Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
  • Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
  • Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
  • Strong project management, communication, and cross-functional collaboration skills.
  • Full-time position with Hybrid to Fully remote options available 
 Preferred Qualifications
  • Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
  • Experience managing or mentoring direct reports and developing high-performing teams.
  • Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
  • Experience with retail and/or eCommerce customer marketing.
  • Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
  • Working knowledge of SQL or experience partnering closely with technical and data teams.

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