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Relationship Management Jobs in Ohio (NOW HIRING)

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH · On-site

Description We are seeking a Junior CRM to join our growing marketing team. Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean ...

Copper Run Capital LLC

CRM Administrator

Columbus, OH · On-site

We're looking for a hands-on CRM Administrator to own and optimize our HubSpot environment. This is a key operational role sitting at the intersection of operations and our deal teams. You'll be the ...

Copper Run Capital LLC

CRM Administrator

Columbus, OH · On-site

We're looking for a hands-on CRM Administrator to own and optimize our HubSpot environment. This is a key operational role sitting at the intersection of operations and our deal teams. You'll be the ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program with 40M+ members and the consumer data engine behind it. This leader is accountable for converting ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program with 40M+ members and the consumer data engine behind it. This leader is accountable for converting ...

Vector Solutions

CRM Analytics Engineer

Cincinnati, OH · On-site

$105K - $130K/yr

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

Sarian, Inc.

CRM Technical Lead

Cleveland, OH · On-site

Hi Professionals, Role: CRM Technical Lead Location: Cleveland OH - Fulltime Position Key Responsibilities: * Own end-to-end technical strategy and implementation for CRM capabilities (customer ...

Northwest

CRM Senior Solutions Analyst

Columbus, OH · Hybrid

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue The CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration, and ...

Foxen

Director of Relationship Management

Columbus, OH · On-site

Job Overview The Director of Relationship Management is responsible for the overall success of Foxen's Emerging Markets customer segment, leading the strategy, performance, and the development of the ...

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All JobsRelationship Management JobsRelationship Management Jobs in Ohio

Relationship Management information

See Ohio salary details

$26.6K

$76.7K

$133.6K

How much do relationship management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for relationship management in Ohio is $76,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $100,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, sales or business development experience, and typically a degree in business, finance, or a related field. Familiarity with CRM software, financial products, and customer analytics tools is often required. Outstanding communication, problem-solving abilities, and emotional intelligence set top performers apart. These skills and qualifications are crucial for building trust, maintaining client satisfaction, and driving business growth.

What qualifications do I need to be a relationship management?

To work in relationship management, candidates typically need a bachelor's degree in business, marketing, communications, or a related field. Strong interpersonal, communication, and problem-solving skills are essential, along with experience in customer service or sales. Certifications such as Certified Relationship Manager (CRM) can enhance prospects, and familiarity with CRM software is often required.

What are some common challenges faced in a relationship management role, and how can they be addressed?

Relationship Managers often encounter challenges such as managing diverse client expectations, handling difficult conversations, and maintaining long-term engagement. Successful professionals stay proactive by regularly communicating with clients, understanding their evolving needs, and offering tailored solutions. Building strong internal collaboration with sales, product, and support teams also helps address complex client issues more efficiently. Adapting to industry changes and continuous professional development can further enhance your ability to overcome these challenges.

What does a relationship management get paid?

The salary for a relationship management role typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized positions can earn higher, often exceeding $120,000, especially with additional certifications or skills in client relations and communication tools.

What is the difference between Relationship Management vs Customer Service Representative?

AspectRelationship ManagementCustomer Service Representative
Required CredentialsBachelor's degree, certifications in sales or client managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Employer & Industry UsageBanking, finance, corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentBuilding long-term client relationships, strategic growthHandling customer inquiries, issue resolution

Relationship Management focuses on developing long-term client relationships and strategic account growth, often requiring specialized credentials. Customer Service Representatives primarily handle customer inquiries and support, working in more transactional environments. While both roles involve client interaction, their goals, skills, and work settings differ significantly.

What is relationship management?

Relationship management refers to the process of building, maintaining, and enhancing relationships with clients, customers, partners, or stakeholders to foster loyalty and long-term engagement. Professionals in this field work to understand client needs, resolve concerns, and provide personalized service to ensure satisfaction. Key responsibilities often include communication, problem-solving, and strategic planning to strengthen business ties and grow opportunities. Effective relationship management can lead to increased customer retention and business growth.

What work does a relationship management do?

A relationship management professional is responsible for maintaining and strengthening relationships with clients, partners, or stakeholders to ensure customer satisfaction and loyalty. They often handle communication, resolve issues, and identify opportunities for business growth, using skills like communication, negotiation, and CRM tools. The role typically requires strong interpersonal skills and an understanding of the industry or market they serve.

What are the most commonly searched types of Relationship Management jobs in Ohio?

The most popular types of Relationship Management jobs in Ohio are:

Relationship Management jobs near you
Infographic showing various Relationship Management job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $76,726 per year, or $36.9 per hour.

DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Micro Center

Hilliard, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
  • Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
  • Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
  • Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
  • Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS

Customer Data Integrity, Segmentation & Insights
  • Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
  • Manage customer de-duplication processes, identity resolution, and master customer records
  • Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
  • Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
  • Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
  • Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)

Technology & Platform Management
  • Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
  • Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
  • Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery

Lifecycle Marketing, Personalization & Geo-Targeting
  • Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
  • Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
  • Use geo-targeting and store-preference data to drive store visits and online order reservations
  • Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
  • Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion

Membership & Retention
  • Lead or closely partner on retail membership program strategy and execution
  • Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
  • Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty

Team Leadership & Cross-Functional Collaboration
  • Build, lead, and manage a high-performing CRM and lifecycle marketing team
  • Serve as the CRM and customer data subject-matter expert across the organization
  • Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support

Performance, Reporting & Optimization
  • Define and track CRM and omnichannel KPIs including:

    • Customer acquisition, retention, and lifetime value (CLV)
    • Engagement and conversion across channels
    • BOPIS adoption and conversion rates
    • Online-to-store attribution and influenced store sales
    • Store visit frequency and omnichannel revenue contribution

  • Monitor customer data quality and continuously improve accuracy and usability
  • Deliver performance reporting and strategic insights to the CMO and executive leadership
  • Continuously refine CRM programs to improve omnichannel performance and customer experience

What We're Looking For
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
  • Experience in brick-and-mortar, omnichannel, or specialty retail
  • 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
  • 3-5+ years of people management experience
  • Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
  • Experience managing large-scale customer databases
  • Experience managing customer data quality, de-duplication, and data hygiene
  • Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance

Key Competencies
  • Omnichannel, customer-first mindset
  • Strong understanding of customer data, attribution, and segmentation
  • Experience with personalization, geo-targeting, and lifecycle marketing
  • Data-driven decision making
  • Cross-functional leadership and collaboration

Work Environment
  • On-site, 5 days per week
  • Occasional travel may be required

Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
  • Medical, Dental & Vision Coverage for regular full-time associates
  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry-Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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