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Relationship Management Jobs in Florida (NOW HIRING)

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

Refresco

CRM Administrator

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you'll ensure the CRM runs smoothly, empower teams with accurate data, and help drive better customer engagement through thoughtful configuration, reporting, and process improvements.

Smith Seckman Reid, Inc

CRM I

Tampa, FL · On-site

What You'll Do As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit ...

Smith Seckman Reid

CRM I

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit ...

Johnson and Johnson

Manager, CRM & Loyalty

Jacksonville, FL · On-site

  • Medical

  • Vision

  • Life

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate end-to-end customer journeys that enhance engagement, improve conversion, and strengthen long term ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL · On-site

  • Medical

  • Vision

  • Life

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate end-to-end customer journeys that enhance engagement, improve conversion, and strengthen long term ...

Johnson & Johnson

Manager, CRM & Loyalty

Jacksonville, FL · On-site

  • Medical

  • Vision

  • Life

Leveraging CRM and loyalty as core commercial levers, this individual will design and orchestrate end-to-end customer journeys that enhance engagement, improve conversion, and strengthen long term ...

Subway

Assistant Manager, CRM

Miami, FL · On-site

$69K - $80K/yr

Facilitate offer strategy for the CRM program: build the offer plan for each campaign window and recommend which offer constructs to deploy against which business goal (traffic, average check, visit ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

  • Medical

  • Retirement

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and ...

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All JobsRelationship Management JobsRelationship Management Jobs in Florida

Relationship Management information

See Florida salary details

$20.9K

$60.3K

$105K

How much do relationship management jobs pay per year?

As of Aug 14, 2026, the average yearly pay for relationship management in Florida is $60,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $78,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, sales or business development experience, and typically a degree in business, finance, or a related field. Familiarity with CRM software, financial products, and customer analytics tools is often required. Outstanding communication, problem-solving abilities, and emotional intelligence set top performers apart. These skills and qualifications are crucial for building trust, maintaining client satisfaction, and driving business growth.

What qualifications do I need to be a relationship management?

To work in relationship management, candidates typically need a bachelor's degree in business, marketing, communications, or a related field. Strong interpersonal, communication, and problem-solving skills are essential, along with experience in customer service or sales. Certifications such as Certified Relationship Manager (CRM) can enhance prospects, and familiarity with CRM software is often required.

What are some common challenges faced in a relationship management role, and how can they be addressed?

Relationship Managers often encounter challenges such as managing diverse client expectations, handling difficult conversations, and maintaining long-term engagement. Successful professionals stay proactive by regularly communicating with clients, understanding their evolving needs, and offering tailored solutions. Building strong internal collaboration with sales, product, and support teams also helps address complex client issues more efficiently. Adapting to industry changes and continuous professional development can further enhance your ability to overcome these challenges.

What does a relationship management get paid?

The salary for a relationship management role typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized positions can earn higher, often exceeding $120,000, especially with additional certifications or skills in client relations and communication tools.

What is the difference between Relationship Management vs Customer Service Representative?

AspectRelationship ManagementCustomer Service Representative
Required CredentialsBachelor's degree, certifications in sales or client managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient meetings, strategic planning, account managementCall centers, retail, support desks
Employer & Industry UsageBanking, finance, corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentBuilding long-term client relationships, strategic growthHandling customer inquiries, issue resolution

Relationship Management focuses on developing long-term client relationships and strategic account growth, often requiring specialized credentials. Customer Service Representatives primarily handle customer inquiries and support, working in more transactional environments. While both roles involve client interaction, their goals, skills, and work settings differ significantly.

What is relationship management?

Relationship management refers to the process of building, maintaining, and enhancing relationships with clients, customers, partners, or stakeholders to foster loyalty and long-term engagement. Professionals in this field work to understand client needs, resolve concerns, and provide personalized service to ensure satisfaction. Key responsibilities often include communication, problem-solving, and strategic planning to strengthen business ties and grow opportunities. Effective relationship management can lead to increased customer retention and business growth.

What work does a relationship management do?

A relationship management professional is responsible for maintaining and strengthening relationships with clients, partners, or stakeholders to ensure customer satisfaction and loyalty. They often handle communication, resolve issues, and identify opportunities for business growth, using skills like communication, negotiation, and CRM tools. The role typically requires strong interpersonal skills and an understanding of the industry or market they serve.

What are the most commonly searched types of Relationship Management jobs in Florida?

The most popular types of Relationship Management jobs in Florida are:

Relationship Management jobs near you
Infographic showing various Relationship Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $60,310 per year, or $29 per hour.

CRM Manager

CIG COMPANIES SERVICES

Orlando, FL

Full-time

Posted 22 days ago

Job description

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience.

This role goes far beyond system administration. You will serve as the product owner of our CRM platform, driving a unified, 360-degree view of the guest across the entire travel journey—from booking through post-flight engagement.

You will partner closely with Marketing, Loyalty, Guest Experience, Sales, Reservations, and Operations to translate business strategy into scalable CRM solutions that enhance personalization, increase guest lifetime value, and enable high-touch service at scale.

This is a highly cross-functional, high-impact role at the intersection of technology, data, and customer experience.

Key Responsibilities:

CRM Platform Ownership & Strategy:

  • Own and manage the Microsoft Dynamics 365 CRM roadmap, aligning platform capabilities with business and customer experience goals
  • Act as the internal CRM product owner, prioritizing enhancements, integrations, and feature development
  • Continuously identify opportunities to improve personalization, automation, and customer engagement

Platform Administration & Optimization:

  • Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization
  • Design and maintain scalable system architecture, including custom objects, fields, and business logic
  • Ensure system reliability, uptime, and adherence to enterprise IT and security standards

Customer Data & 360° Guest View:

  • Lead the development and maintenance of a single customer view across all touchpoints
  • Establish and enforce data governance, quality standards, and enrichment strategies
  • Oversee data integrations, deduplication processes, and identity resolution across systems

Cross-Functional Business Enablement:

• Partner with key stakeholders to translate business needs into CRM-enabled workflows and solutions

Support and optimize processes across:

  • Guest services and concierge interactions
  • Loyalty and rewards programs
  • VIP traveler management
  • Customer support and case management
  • Marketing campaigns and lifecycle communications
  • Systems Integration & Ecosystem Management

Own integrations between CRM and critical systems, including:

  • Passenger Service Systems (PSS)
  • Loyalty and rewards platforms
  • Marketing automation tools
  • Customer support platforms

• Collaborate with engineering and vendors to ensure seamless data flow and system interoperability

Reporting, Insights & Continuous Improvement:

• Develop dashboards and reporting frameworks to track customer engagement, operational efficiency, and CRM performance

• Provide actionable insights to Marketing, Operations, and Leadership teams

• Drive continuous improvement through testing, iteration, and data-driven decision making

Required Qualifications:

• Bachelor’s degree in information systems, Computer Science, Business, or related field

• 4–7+ years of experience in CRM administration, management, or product ownership

• Hands-on experience with Microsoft Dynamics 365 or comparable enterprise CRM

• Platforms like Salesforce, Hubspot and Pipedrive

• Strong understanding of CRM architecture, workflows, automation, and integrations

• Experience working with APIs, data pipelines, and system integrations

• Proven ability to manage cross-functional stakeholders and translate business needs into technical solutions

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications:

• Experience in travel, hospitality, airline, or luxury service industries

• Familiarity with customer data platforms (CDPs) and identity resolution strategies

• Experience supporting loyalty programs or high-touch/VIP customer experiences

• Background in marketing automation or customer lifecycle management

Success Metrics:

• Adoption and utilization of CRM across business functions

• Data quality, integrity, and completeness of customer profiles

• Efficiency and scalability of CRM-enabled workflows

• Contribution to customer engagement, retention, and lifetime value

• System performance, uptime, and integration reliability

Compensation:

• Base Salary: $115,000 – $140,000 (commensurate with experience)

• Performance-based bonus eligibility

Why This Role Matters

The CRM Platform Manager is a foundational role in building a best-in-class customer experience engine. You will directly influence how we understand, engage, and serve our guests—especially in a high-touch, premium travel environment where personalization and service excellence are critical differentiators.