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Client Success Manager Jobs in Silver Spring, MD

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Be the Brand

Be Seen First

Client Success Manager

Washington, DC · On-site

$60K - $72K/yr

Client Success Manager Reports to: Principal of Content and Client Partnerships Classification: Full-Time, Non-Exempt Location: Washington, D.C. OVERVIEW Be the Brand is an executive brand management ...

New

Moore DM Group LLC

Manager, Client Success

Lanham, MD · On-site

$65K - $75K/yr

Description The Manager, Client Success, is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and ...

Moore

Manager, Client Success

Lanham, MD · On-site

... to client satisfaction, account growth, operational efficiency, and the overall success of Moore's mission. Moore is a data-driven constituent experience management (CXM) company achieving ...

Colorwave Inc

Client Success Associate

Washington, DC · On-site

... of engineers and product managers, data scientists, and business analysts, Client Success ... Associates put the pieces together to deliver major business value from artificial intelligence ...

New

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Silver Spring, MD

Client Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do client success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Silver Spring, MD? The most popular types of Client Success jobs in Silver Spring, MD are:
What job categories do people searching Client Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Success Manager jobs? Cities near Silver Spring, MD with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Client Success Manager

Orion Solutions

Reston, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off