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Customer Success Project Manager Jobs in Silver Spring, MD

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Nelnet

Customer Success Manager

Washington, DC · On-site

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... Familiarity with digital transformation, modernization, or technology project management

LMI

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... Familiarity with digital transformation, modernization, or technology project management

Brivo

Customer Success Manager

Bethesda, MD

$55K - $65K/yr

Lead end-to-end implementation projects, overseeing all phases from scoping and requirement ... CRM and project management tools (Salesforce, Jira, Asana) to track project success, identify ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Silver Spring, MD

Customer Success Project Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success project manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success project manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What job categories do people searching Customer Success Project Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Project Manager jobs in Silver Spring, MD are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.
Sr Mgr, Customer Success Projects - Supply Chain | Logistics

Sr Mgr, Customer Success Projects - Supply Chain | Logistics

Cencora

Washington, DC

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Company: World Courier, a Cencora company

Function: Customer Success Projects / Personalized Supply Chain

Reports to: Senior Director, Personalized Supply Chain

Language: Fluent English required

Why Join World Courier | Cencora in this role?

This role gives you the opportunity to lead globally, influence customer strategy, shape scalable project delivery frameworks, and support supply chains that help critical therapies reach patients safely and efficiently.

You will work at the intersection of personalized medicine, specialty logistics, customer success, technology, quality, and operational excellence - making this an ideal opportunity for a leader who wants their work to have both business impact and real-world healthcare value .

About the Role

We are looking for a Senior Manager, Customer Success Projects - Personalized Supply Chain to lead a global, high-impact customer success project function supporting some of the most complex and critical healthcare supply chains in the world.

This role sits at the heart of personalized medicine, supporting customer solutions across cell and gene therapy, radiopharmaceuticals, cold chain, direct-to-patient logistics, and other time-critical healthcare supply chains .

You will lead Customer Success Project Managers across regions, create consistent governance, oversee customer implementation projects, and ensure seamless handover into operational execution.

This is an exciting opportunity for a senior customer-facing project leader who wants to combine global leadership, strategic customer partnership, operational excellence, and patient impact.

Why This Role Matters

In this role, your work will help ensure that critical therapies move safely, reliably, and compliantly through complex global supply chains. By leading project delivery, improving governance, and aligning teams across regions, you will directly support customers who are working to bring advanced therapies to patients. You will be a key bridge between customers, commercial teams, operations, IT, QA, finance, and regional leadership - helping turn customer needs into scalable, high-quality logistics solutions.

What You'll Do

As Senior Manager, Customer Success Projects, you will:

  • Lead the Customer Success Projects function across regions, ensuring consistent, high-quality delivery of complex customer implementation projects.

  • Manage, coach, and develop Customer Success Project Managers, building a collaborative and high-performing global team.

  • Oversee active and upcoming customer projects, ensuring clear prioritization, strong governance, resource planning, and risk management.

  • Partner directly with customers and Sales teamsto understand customer needs and shape tailored supply chain solutions.

  • Support customer workshops and solution design discussions, translating requirements into clear implementation plans and deliverables.

  • Coordinate with Operations, Customer Service, Customer Solutions, IT, QA, Finance, and regional teamsto ensure smooth project setup, execution, and operational handover.

  • Oversee key project documentation, including statements of work, lane mappings, SOPs, communication plans, KPI frameworks, and implementation plans.

  • Act as an escalation pointfor customer concerns, project risks, and cross-functional challenges.

  • Build scalable governance frameworks and processesthat create consistency across regions.

  • Use KPIs, dashboards, and performance insightsto track delivery, identify risks, and drive continuous improvement.

  • Support technology and system integration activitiesthat enable efficient, compliant, and customer-focused supply chain execution.

  • Manage the Customer Success Projects budget and financial processes, including travel and expenses, CSPM fees, and finance submissions .

Required Experience and Skills

We are looking for a highly organized, customer-focused leader with strong experience in complex project delivery and healthcare or pharmaceutical logistics.

You should bring:

  • Significant experience incustomer success, project management, supply chain, healthcare logistics, pharmaceutical logistics, technical account management, or a related customer-facing function

  • Experience leadingcomplex customer-facing projects or programsin regulated, high-compliance, or operationally critical environments .

  • Strong leadership experience across global or regional teams, ideally including direct management of project professionals.

  • Proven ability to manage project governance, implementation planning, documentation, stakeholder engagement, escalation management, and operational handover.

  • Strong cross-functional collaboration skills, with experience working across Sales, Operations, Customer Service, IT, QA, Finance, and regional leadership.

  • Excellent organizational skills and the ability to manage multiple priorities, projects, stakeholders, and deadlines.

  • Strong communication skills, with the ability to engage confidently with customers, senior leaders, and global teams across cultures

  • An analytical mindset, with confidence using KPIs, dashboards, and performance metrics to identify risks and improvement opportunities.

  • Technology fluency, including the ability to work with IT and systems teams on customer integrations and process improvements.

  • Full professional fluency inEnglish.

Preferred Experience

Experience in any of the following areas would be highly valuable:

  • Personalized supply chain solutions, including:

    • Cell and gene therapy

    • Radiopharmaceuticals

    • Direct-to-patient logistics

    • Cold chain logistics

    • Time-critical healthcare shipments

  • Pharmaceutical logistics, serialization, regulatory traceability, temperature control, or quality compliance.

  • Working with pharmaceutical manufacturers, biotech companies, specialty logistics providers, or healthcare service organizations

  • Managing budgets, travel and expenses, customer project fees, or finance submissions.

  • Leading regional or global teams in a matrixed organization [

  • Project management certification such asPMP, PRINCE2, or equivalent.

Education

A degree in Supply Chain Management, Business Administration, Logistics, Life Sciences, Data Analytics, Business Intelligence, or a related field is preferred. A Master's degree, MBA, or equivalent advanced qualification would be advantageous.

Core Competencies

The successful candidate will demonstrate:

  • Customer-centric leadership- builds trust with customers and internal teams while keeping service quality and patient impact at the center.

  • People leadership- coaches, supports, and develops Customer Success Project Managers across regions.

  • Operational discipline- brings structure, consistency, and control to complex implementation environments.

  • Cross-functional collaboration- aligns commercial, operational, technical, quality, and regional teams around shared outcomes

  • Strong organization- manages competing priorities with clarity, focus, and attention to detail.

  • Global communication- works effectively across cultures, geographies, and levels of seniority.

  • Continuous improvement mindset- uses data, feedback, and performance insight to improve delivery.

** Please note that this is a hybrid role based in our WC offices in California or Boston, New York, or Washington, DC, with no customer-facing responsibilities. **

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time
Salary Range*
$100.700 - 155.100

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.

Affiliated Companies:Affiliated Companies: World Courier Inc

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