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Customer Success Project Manager Jobs in Silver Spring, MD

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Owning and project-managing the onboarding of new customers to Enhesa products and services, ensuring a structured, on-time launch and a fast time to first value. * Setting up customers for success ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... project success, retention, and growth. As Energy Exemplar continues to leverage AI to enhance ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

Enhesa

Customer Success Manager

Washington, DC · On-site

Accountability and pride for your projects Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Own and manage a portfolio of accounts with clear alignment at the project, program and leadership ...

Everfox

Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... project leads. * Act as the primary customer contact for ongoing operations, partnering with ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... Project & Process Management - Use existing playbooks to manage project workflows, but also ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Silver Spring, MD

Customer Success Project Manager information

See Silver Spring, MD salary details

$33.7K

$86K

$145K

How much do customer success project manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success project manager in Silver Spring, MD is $86,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What job categories do people searching Customer Success Project Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Project Manager jobs in Silver Spring, MD are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $86,035 per year, or $41.4 per hour.

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Full-time

Re-posted 26 days ago

Job description

Role Summary:
The Customer Success Manager is responsible for leading
and managing the customer success team, overseeing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Lead and manage the customer success team.
Oversee customer success projects and ensure successful
implementation.
Develop and implement customer success strategies and
plans.
Collaborate with other departments to enhance customer
satisfaction.
Lead the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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