ZipRecruiter

Log In

1

Customer Success Project Manager Jobs in Silver Spring, MD

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Platform9

Customer Success Manager

Washington, DC · On-site

Manage special projects as assigned (onboarding improvements, customer success process design, tooling and reporting). Core skills: * Excellent written, verbal, and executive communication; trusted ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Project management skills -- capable of juggling multiple priorities in a fast-paced environment

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... project, adoption, engagement. This role is based at our HQ in McLean, VA. Appian was built on a ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... project success, retention, and growth. As Energy Exemplar continues to leverage AI to enhance ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc.

Customer Success Manager

Reston, VA

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

next page

Showing results 1-20

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Silver Spring, MD

Customer Success Project Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success project manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success project manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What job categories do people searching Customer Success Project Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Project Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Project Manager jobs?

Cities near Silver Spring, MD with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Project Manager

DFND Security

Washington, DC • On-site

Other

Posted 15 days ago

Job description

We are loooking for an Engagement Owner / Project Manager / Customer Success Manager for position expected to be long term and 50/50 remote.

We are only looking for candidates who are eligible for Top Secret clearances and no 3rd parties or sponsorship available.

Some more details are below.

Accountable for the delivery of Oracle Cerner client projects.

• Cultivate external client relationships to achieve business objectives 
• Direct and support a team of associates responsible for client project deliverables 
• Influence and collaborate with internal and external stakeholders to establish and execute project objectives 
• Create and maintain project plan based on contractual commitments 
• Manage project resources, financials, and scope according to project plan and contractual commitments 
• Manage project risks and escalate as appropriate 
• Manage project milestones and review regularly with both the internal project and  external client teams 

Senior Roles
•  Accountable for external Client relationship 
• Manage complex Client projects in environments with a high degree of variability that require influence to achieve targeted outcomes 
• Promote Client value via identification of baseline metrics, key performance indicator 
(KPI) management, and resulting value objectives 
• Act as an escalation point for Client and project risks 
• Direct and manage a team of associates responsible for project deliverables 
• Support execution of cross-functional collaboration with internal and external  stakeholders to execute Client and methodology vision, objectives, and strategy driven by executive leadership 
• Design, build, and maintain complex project plans based on contractual commitments 
• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. 
• Delegate the work appropriately, provide clear expectations and follow up to ensure  progress and overcome  roadblocks. Identify associates and team priorities based on business direction and adjust  when needed. 
• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create  accountability, and recognize accomplishments. 
• Provide timely feedback to encourage success, ensure accountability and connect  opportunities for your associates'' development. 
• Identify the right talent to achieve the desired results. Promote and build a diverse and  cohesive team to accomplish objectives and align associates'' skills to fill gaps." 


WORK EXPERIENCE: 
• Total combined related work experience and completed higher education - At least 7  years 
• Healthcare information technology (HCIT) consulting, HCIT support, project/program  management, client relationship management and/or other client-facing or HCIT solution  work experience - At least 3 year 
• Additional work experience directly related to the duties of the job and/or completed  higher education - At least 7 years RESPONSIBILITIES: 
• Willing to travel up to 100% as needed 
• Willing to work additional or irregular hours as needed and allowed by local regulations 
• Work in accordance with corporate and organizational security policies and procedures,  understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position 
• Perform other responsibilities as assigned 

Apply